Job Stress in Call Centers and Federal Law Enforcement Employees
Added on 2023-05-31
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Running head: MASTER OF PUBLIC HEALTH
Master of Public Health
Name of the Student
Name of the University
Author Note
Master of Public Health
Name of the Student
Name of the University
Author Note
1
MASTER OF PUBLIC HEALTH
Answer: 1
Jobs in the call centers are stressful. Call centers operating in the United States is the
warehouse of stress. The reason highlighted against this mundane responsibilities, excessive call
monitoring, insufficiency incentives and dealing with angry customers. The study conducted by
Douglas et al. (2013) for Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH) highlighted that lack of
proper infrastructure and unhealthy indoor environment of the office further increases the level of job
stress in the call center1.
The level of job stress is also high among the federal law enforcement employees. The study
conducted by U.S Department of Health and Human Services Centers for Disease Control and
Prevention (CDC) in Illinois in June 2014 highlighted that the federal law enforcement employees
report moderate job stress and low morale due to high level of workload, unfair treatment in the job
field, dissatisfaction with the team leads. Most common symptoms of job dissatisfaction are
depression and anger. US Department of Health and Human Services CDC and proposed the
implementation service procured by the labor management health and safety committee. This
committee will develop action plan in order to over employee stress2.
Answer: 2
One of the prime concerns behind the increase in the job stress in the call center is unhealthy
physical environment. For example, the side-rails of the call center’s common room at California are
missing. This creates health hazards and preventing employees of the call center of take recreational
break, increasing the level of stress further3. In call center, the main identified job strain is round the
clock monitoring of the quality of the call, interacting with aggressive or hostile clients, extra light in
the work-area which creates strain over eyes, inadequate breaks, no proper recreational areas, poor
indoor air quality, low morale and job control. All these factors increase job strains over the call
center’s employees. Increase in job strain creates mental stress and under constant mental stress or
pressure, these employees pass on to depression. Depression at time might force them to resign from
the job.
In relation to the federal law enforcement employees, partiality among the managers, lack of
proper workforce, lack of transparency in promotion increase the sense of depression, fatigue and low
self-esteem. This creates mental health hazards4. The fatigue and depression creates anger. The
1 Douglas M. Wiegand, Jessica G. Ramsey, CPE Gregory A. Burr, CIH JungHo Choi,. Lighting, Indoor
Environmental Quality Concerns, and Job Stress at a Call Center – California: Health Hazard Evaluation Report
HETA 2012-0081-3169. Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH). January 2013. Access date: 19th
November 2018. Retrieved from: https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0081-3169.pdf
2 Douglas M. Wiegand and Stefanie M. Brown. Evaluation of Job Stress and Morale at a Federal Law
Enforcement Agency's District Facilities: Health Hazard Evaluation Program. Department Of Health And
Human Services Centers for Disease Control and Prevention. National Institute for Occupational Safety and
Health (NIOSH). June 2014. Access date: 19th November 2018. Retrieved from:
https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0160-3212.pdf
3 Douglas M. Wiegand, Jessica G. Ramsey, CPE Gregory A. Burr, CIH JungHo Choi,. Lighting, Indoor
Environmental Quality Concerns, and Job Stress at a Call Center – California: Health Hazard Evaluation Report
HETA 2012-0081-3169. Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH). January 2013. Access date: 19th
November 2018. Retrieved from: https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0081-3169.pdf
4 Douglas M. Wiegand and Stefanie M. Brown. Evaluation of Job Stress and Morale at a Federal Law
Enforcement Agency's District Facilities: Health Hazard Evaluation Program. Department Of Health And
Human Services Centers for Disease Control and Prevention. National Institute for Occupational Safety and
Health (NIOSH). June 2014. Access date: 19th November 2018. Retrieved from:
https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0160-3212.pdf
MASTER OF PUBLIC HEALTH
Answer: 1
Jobs in the call centers are stressful. Call centers operating in the United States is the
warehouse of stress. The reason highlighted against this mundane responsibilities, excessive call
monitoring, insufficiency incentives and dealing with angry customers. The study conducted by
Douglas et al. (2013) for Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH) highlighted that lack of
proper infrastructure and unhealthy indoor environment of the office further increases the level of job
stress in the call center1.
The level of job stress is also high among the federal law enforcement employees. The study
conducted by U.S Department of Health and Human Services Centers for Disease Control and
Prevention (CDC) in Illinois in June 2014 highlighted that the federal law enforcement employees
report moderate job stress and low morale due to high level of workload, unfair treatment in the job
field, dissatisfaction with the team leads. Most common symptoms of job dissatisfaction are
depression and anger. US Department of Health and Human Services CDC and proposed the
implementation service procured by the labor management health and safety committee. This
committee will develop action plan in order to over employee stress2.
Answer: 2
One of the prime concerns behind the increase in the job stress in the call center is unhealthy
physical environment. For example, the side-rails of the call center’s common room at California are
missing. This creates health hazards and preventing employees of the call center of take recreational
break, increasing the level of stress further3. In call center, the main identified job strain is round the
clock monitoring of the quality of the call, interacting with aggressive or hostile clients, extra light in
the work-area which creates strain over eyes, inadequate breaks, no proper recreational areas, poor
indoor air quality, low morale and job control. All these factors increase job strains over the call
center’s employees. Increase in job strain creates mental stress and under constant mental stress or
pressure, these employees pass on to depression. Depression at time might force them to resign from
the job.
In relation to the federal law enforcement employees, partiality among the managers, lack of
proper workforce, lack of transparency in promotion increase the sense of depression, fatigue and low
self-esteem. This creates mental health hazards4. The fatigue and depression creates anger. The
1 Douglas M. Wiegand, Jessica G. Ramsey, CPE Gregory A. Burr, CIH JungHo Choi,. Lighting, Indoor
Environmental Quality Concerns, and Job Stress at a Call Center – California: Health Hazard Evaluation Report
HETA 2012-0081-3169. Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH). January 2013. Access date: 19th
November 2018. Retrieved from: https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0081-3169.pdf
2 Douglas M. Wiegand and Stefanie M. Brown. Evaluation of Job Stress and Morale at a Federal Law
Enforcement Agency's District Facilities: Health Hazard Evaluation Program. Department Of Health And
Human Services Centers for Disease Control and Prevention. National Institute for Occupational Safety and
Health (NIOSH). June 2014. Access date: 19th November 2018. Retrieved from:
https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0160-3212.pdf
3 Douglas M. Wiegand, Jessica G. Ramsey, CPE Gregory A. Burr, CIH JungHo Choi,. Lighting, Indoor
Environmental Quality Concerns, and Job Stress at a Call Center – California: Health Hazard Evaluation Report
HETA 2012-0081-3169. Department Of Health And Human Services Centers for Disease Control and
Prevention. National Institute for Occupational Safety and Health (NIOSH). January 2013. Access date: 19th
November 2018. Retrieved from: https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0081-3169.pdf
4 Douglas M. Wiegand and Stefanie M. Brown. Evaluation of Job Stress and Morale at a Federal Law
Enforcement Agency's District Facilities: Health Hazard Evaluation Program. Department Of Health And
Human Services Centers for Disease Control and Prevention. National Institute for Occupational Safety and
Health (NIOSH). June 2014. Access date: 19th November 2018. Retrieved from:
https://www.cdc.gov/niosh/hhe/reports/pdfs/2012-0160-3212.pdf
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