The Assignment on Journal Entry Professional Communication

Running head: JOURNAL ENTRY: PROFESSIONAL COMMUNICATION
Journal Entry: Professional Communication
Name of the Student:
Name of the University:
Author Note:

1JOURNAL ENTRY: PROFESSIONAL COMMUNICATION
Journal entry 1
Using reflective responses in a crisis situation
Reflections are helpful tool both in learning and communication (Hampe, 2013).
Reflection helps in recalling our own experiences and learn from them. In critical situations,
reflective response help us instill trust and confidence in the speaker. Successful reflective
response is largely dependent on active listening. It is evident that in order to respond
properly, one must listen to what the problem is with clarity. They must analyze the situation
that has been presented to them. After that, one is able to relate the scenario with their own
experience and understanding to find out solutions that will appeal to the speaker. Reflective
responses helps in cooling down any heated situation, contain any crisis and resolve conflict
when handled properly.
While working in a nursing environment, one needs to listen to many things. A patient
might come with grievances, there might be conflict among the nurses, or a problem situation
where decisions needs to be taken. In these situations active listening helps in gathering all
the information that are necessary for solving the situation. Listening effectively is one of the
most difficult skills to attain (Arnold & Boggs, 2019). It requires patience and concentration
and a desire to help. Asking open ended question and not being judgmental is necessary in
these situations. The questions that one asks clarifies the background and context of the
problem. In critical situations, as frequently as it occurs in nursing situations, one needs to
practice reflective response in order to ensure that the situations can be solved quickly and
effectively.
Reflective response is based on the concept of open ended dialogue. It enables one to
think about the kind of behavior or responses they themselves would have liked in the
situation and use the same to engage people in detailed discussion. Rather than asking simple

2JOURNAL ENTRY: PROFESSIONAL COMMUNICATION
yes or no questions, reflective response allows asking questions that would kindle the
memory of the speaker and think back to the entirety of their experience. In reflective
response one needs to follow some steps in order to ensure that their understanding matches
the speaker’s understanding. Restating what the speaker has said or rechecking the facts are
helpful here. One should also ensure that their responses do not become leading conversation.
It is also necessary to respond to feelings and emotions of the speaker in order to invoke
reflection from them.