Project Management: A Systems Approach to Planning, Scheduling, and Controlling

PROJECTPROJECT
MANAGEMENTMANAGEMENT
A S YS T E M S A P P R OAC H
TO P L A N N I N G, S C H E D U L I N G,
A N D CO N T R O L L I N G
HAROLD KERZNER, P H .D.
T E N T H E D I T I O N

ffirs.qxd 1/21/09 4:44 PM Page vi

PROJECTMANAGEMENTffirs.qxd 1/21/09 4:44 PM Page i

Dr. Kerzner’s 16 Points to ProjectManagement Maturity1. Adopt a project management methodology and use it consistently.2. Implement a philosophy that drives the company toward projectmanagement maturity and communicate it to everyone.3. Commit to developing effective plans at the beginning of each project.4. Minimize scope changes by committing to realistic objectives.5. Recognize that cost and schedule management are inseparable.6. Select the right person as the project manager.7. Provide executives with project sponsor information, not projectmanagement information.8. Strengthen involvement and support of line management.9. Focus on deliverables rather than resources.10. Cultivate effective communication, cooperation, and trust to achieverapid project management maturity.11. Share recognition for project success with the entire project team andline management.12. Eliminate nonproductive meetings.13. Focus on identifying and solving problems early, quickly, and costeffectively.14. Measure progress periodically.15. Use project management software as a tool—not as a substitute foreffective planning or interpersonal skills.16. Institute an all-employee training program with periodic updates basedupon documented lessons learned.ffirs.qxd 1/21/09 4:44 PM Page ii

PROJECTMANAGEMENTA Systems Approach toPlanning, Scheduling,and ControllingT E N T H E D I T I O NH A R O L D K E R Z N E R , P h . D .Senior Executive Director for Project ManagenmentThe International Insitute for Learning New York,New YorkJohn Wiley & Sons, Inc.ffirs.qxd 1/21/09 4:44 PM Page iii

This book is printed on acid-free paper.
Copyright © 2009 by John Wiley & Sons, Inc. All rights reservedPublished by John Wiley & Sons, Inc., Hoboken, New JerseyPublished simultaneously in CanadaNo part of this publication may be reproduced, stored in a retrieval system or transmitted in anyform or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise,except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, withouteither the prior written permission of the Publisher, or authorization through payment of theappropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA01923, [phone], fax [phone], or on the web at www.copyright.com. Requests to thePublisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc.,111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online athttp://www.wiley.com/go/permission.Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best effortsin preparing this book, they make no representations or warranties with respect to the accuracy orcompleteness of the contents of this book and specifically disclaim any implied warranties of merchantabilityor fitness for a particular purpose. No warranty may be created or extended by sales representatives orwritten sales materials. The advice and strategies contained herein may not be suitable for your situation.You should consult with a professional where appropriate. Neither the publisher nor author shall be liablefor any loss of profit or any other commercial damages, including but not limited to special, incidental,consequential, or other damages.For general information about our other products and services, please contact our Customer CareDepartment within the United States at [phone], outside the United States at [phone] or fax [phone].Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may notbe available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com.Library of Congress Cataloging-in-Publication Data:Kerzner, Harold.Project management : a systems approach to planning, scheduling, and conrolling/Harold Kerzner.—10th ed.p. cm.Includes index.ISBN 978-0-470-27870-3 (cloth : acid-free paper) 1. Project management. I. Title.HD69.P75K47 2009658.404—dc222008049907Printed in the United States of America.10 9 8 7 6 5 4 3 2 1ffirs.qxd 1/21/09 4:44 PM Page iv

ToDr. Herman Krier,my Friend and Guru,who taught me well themeaning of the word “persistence”ffirs.qxd 1/21/09 4:44 PM Page v

ffirs.qxd 1/21/09 4:44 PM Page vi