Key Concepts in Human Resource Management

Key Concepts in Human
Resource Management
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1
Executive Summary
The report considered the case studies of three organizations, 7-Eleven, the Country Fire
Authority (CFA). It evaluated the major problems of each organization and evaluate the failure
of HRM for the all three organizations. There are crucial recommendations provided throughout
the paper to enable HRM for solving the issues effectively in three companies. It also applied the
AHRI model to explain the methods the three organizations could have implemented to avoid
these problems in the first place. The key issues in 7-Eleven are the management issues and
underpaid employee wages. The HR managers of 7-Eleven failed to ensure that its franchisees
has not been paying their staffs their minimum wages, penalty rates of public holidays and
weekends and allowances and loadings of night shift. The key issues in CFA are the issues of
bullying and sexual harassment for women in CFA. The HRM of CFA could not intervene for
the assaults and harassment incidents. The key issues in banks are the financial scandals and
regulatory issues in the banks. The HR of the banks also failed to take any actions against the
fraudsters.

2
Table of Contents
Introduction................................................................................................................ 3
Main Context.............................................................................................................. 3
7-Eleven.................................................................................................................. 3
Key Issues in the Company.................................................................................. 3
Explanation of HRM’s Failure for this Company, its Staffs and Other Stakeholders
............................................................................................................................. 3
Recommendations............................................................................................... 4
Country Fire Authority (CFA)................................................................................... 4
Key Issues in the Company.................................................................................. 4
Explanation of HRM’s Failure for this Company, its Staffs and Other Stakeholders
............................................................................................................................. 4
Recommendations............................................................................................... 6
Banks...................................................................................................................... 6
Key Issues in the Company.................................................................................. 6
Explanation of HRM’s Failure for this Organisation, its Staff and Other
Stakeholders........................................................................................................ 6
Recommendations............................................................................................... 7
Conclusion.................................................................................................................. 8
References............................................................................................................... 10

3
Introduction
The report will consider three case studies and construct solutions and recommendations for the
mitigation of contemporary and real-world Human Resource Management (HRM) challenges.
The three case studies are of three organizations, 7-Eleven, the Country Fire Authority (CFA)
and banks. It will consider the key issues in each organizations and analyze how HRM is failing
across all three organizations. Moreover, it will provide recommendations so that the HRM can
solve the issues efficiently which are apparent in these three companies. It will conclude with the
synthesis of the HRM problems across all three organizations. It will also applying the AHRI
model to explain the methods the three organizations could have implemented to avoid these
problems in the first place.
The fast changing business world signifies that currently there are several HRM challenges that
would continue changing in the coming years. The HRM is a business-driven role, efficiency
depends on a comprehensive knowledge of the strategic business methods and also of the
capability to encourage the major decisions and policies. So, HRM challenges have to be well-
defined and solutions need to be determined for becoming a successful business.
Main Context
7-Eleven
Key Issues in the Company
The key issues in 7-Eleven are the management issues and underpaid employee wages (Van
Berkel et al., 2017).
Explanation of HRM’s Failure for this Company, its Staffs and Other Stakeholders
It had been found that several franchisees of 7-Eleven has not been paying their staffs their
minimum wages, penalty rates of public holidays and weekends and allowances and loadings of
night shift under the implemented rules for a substantial time period (Ferguson and Danckert,
2015). Several franchisees has been accused for not maintaining proper records of the
employment. There also has been some allegations that some of the franchisees has made false
payroll records and timesheets to show that some of the staffs has worked less hours than the
actual working hours (Zupan, Dziewanowska and Pearce, 2017). Moreover, many franchisees