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(PDF) The key performance indicators (KPIs)

   

Added on  2021-02-19

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Key Performance Indicators of VirtualResort (HOTS :Hotel simulation)
(PDF) The key performance indicators (KPIs)_1

Table of ContentsINTRODUCTION...........................................................................................................................11. Various key indicator factors of resort can be reviewed as follows:.......................................12. Explain why the performance is good and at which point key performance indicators can beimproved......................................................................................................................................23. Identification potential new products.......................................................................................2REFERENCES................................................................................................................................4
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INTRODUCTIONKey performance indicator may be defined asquantifiable measure which is used forevaluating success of an organization, employee, etc. in order to meet the objectives forperformance (Albats, Fiegenbaum & Cunningham, 2018). An organisation can use KPI's formultiple levels in order to evaluate the success of reaching set targets.1. Various key indicator factors of resort can be reviewed as follows:REVPAR: RevPAR is a revenue per available room which is a performance metric for resortwhich can be calculated by dividing hotel's total guest room revenue by the room count and bythe number of days the period being measured. REVPAR value is highest for team 6 i.e. 86.89and its is followed by team 4 63.06 and team 5 which is 58.31. So it can be said that team 6 hasperformed well among the teams.Gross Operating profit: It can be interpreted that the gross operating profits for team 6 has gothas performed well in quarter 2 than in quarter 1 and which has been followed by the team 8 andteam 7.Market Share: It can be interpreted that team 6 has performed well as compared to other teamsin the quarters and has been able to achieve higher market share for the resort in 3 quarter years. ROCE: Return on capital employees is a profitability ratio that measures how efficiently a resortcan generate profits (Vieira & et.al., 2018). It can be interpreted that team 3 has performed wellfor the resort in 3 quarters and been able to do better for the organisation. Guest Satisfaction: It is the level which shows that how much a particular guest has beensatisfied with the service of the hotel. It can be interpreted that team 6 has performed well insatisfying the customers which has been followed by team 2 and team 1 other team performancehas decreased in 3 quarters.ADR: ADR is calculated by taking the average revenue earned from rooms and dividing it withnumber of room sold. It can be interpreted that team 4 has performed well among various teamsin 3 quarters which is followed by the team 5 which has been able to improve its performance in3 quarters.Occupancy Rate: It is the ratio of used space to the total amount of available space. It can beinterpreted that team 6 has performed well in three quarters among the various teams team. Also,it can be interpreted that team 5 has also performed well in quarter 2 as compared to quarter one. 1
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