King Abdullah Medical City (KAMC) Assignment
Added on 2021-04-21
12 Pages1690 Words79 Views
Business Development
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King Abdullah Medical City(KAMC)1Case Study on Lean and Six Sigma associated to Hospitals
King Abdullah Medical City(KAMC)2Table of ContentsSummary for the problem statement and the project methodology.................................................3Problem Statement.......................................................................................................................3Research Methodology................................................................................................................3Selection of Lean and Six Sigma Tool............................................................................................5Customization of Lean and Six Sigma Tool....................................................................................5Overall result of the Case Study....................................................................................................11References......................................................................................................................................12
King Abdullah Medical City(KAMC)3Summary for the problem statement and the project methodologyProblem StatementThe case study based on King Abdullah Medical City (KAMC) a medical centre operating in Makkah, Saudi Arabia reflects that the implementation of the referral process in both primary healthcare units and specialty medical centers had become unwieldy in nature. The existence of adisorganized referral process in the hospitals tends to potentially affect the level of efficiency andalso effectiveness of the medical system. It thereby affects the meeting of the healthcare needs ofthe patients both in the short and long run periods. Further, the inefficiency of the referral systemalso accounted to the delays in referral based responses and also affected the documentation activity for registering and admitting patients in the hospital. Overall, the above facts accounted for growth of dissatisfaction in the minds of the patients regards to the medical services providedby KAMC[CITATION Alk18 \l 16393]. Research MethodologyThe DMAIC Methodology was incorporated by the researchers for understanding and reflecting the manner in which the implementation of the lean six sigma model in KAMC would help in reducing the level of delays in the response time of the physicians associated to the referral system. Herein, DMAIC stands as the acronym for defining, measuring, analyzing, improving and finally controlling[CITATION Seh15 \l 16393].
King Abdullah Medical City(KAMC)4[ CITATION Seh15 \l 16393 ]In the define phase, the methodology aims to identify the parameters that are most significant to the business like the needs and expectations of the customers. Secondly, in the measuring phase the methodology the efficiency of the current referral process is evaluated based on collection of raw data and thereby comparing the same with standard and predicted figures. Thirdly, in the analyzing phase, the methodology model based on evaluation of the datasets focuses on analyzing the problem or issue being faced by the organization[CITATION Sha15 \l 16393]. Fourthly, in the improvement phase, the methodology model encourages the process of brainstorming of ideas and solutions for effectively solving the problem and also in identifying variations if any. Finally, the controlling phase of the DMAIC Model focuses on sustaining the performance or progress gained in the long-run and in countering potential contingencies[CITATION Alk18 \l 16393].
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