Improving Healthcare Referral System Using Lean Six Sigma

The assignment presents a case study on the implementation of Lean Six Sigma at KAMC Dubai, which resulted in enhanced response rates for physicians in both normal and urgent referral cases. The use of the DMAIC methodology led to a sigma improvement from 2.05 to 2.20, with significant reductions in delay times for both urgent (2%) and normal (5%) referrals.