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Kingdom of Saudi Arabia Healthcare Overview

   

Added on  2020-01-21

20 Pages6099 Words70 Views
The Endusers perception of Selective medicalequipments at Eastern Province at KSA for fivehospitals1

Table of ContentsCHAPTER 1- INTRODUCTION........................................................................................................31.1 Introduction ...............................................................................................................................31.2 Statement of the problem ..........................................................................................................31.3 Aim of the study.........................................................................................................................31.4 Research objectives....................................................................................................................31.5 Hypothesis ................................................................................................................................41.6 Significant of the study..............................................................................................................41.7 Structure of the thesis ...............................................................................................................41.8 Scope and limitation of the study..............................................................................................61.9 Definition of terms.....................................................................................................................6CHAPTER 2: LITERATURE REVIEW..............................................................................................82.1 Introduction ...............................................................................................................................82.2 Systematic reviews....................................................................................................................82.3 Summary .................................................................................................................................11REFERENCES...................................................................................................................................182

CHAPTER 1- INTRODUCTION1.1 Introduction From human factors perspective, the development of high quality and well designed medicalequipments are taking place in medical field (Garmer, Ylven and Karlsson, 2004). The reason ofevaluation is providing good treatment to the end users and deliver well being to the community.Increase number of diseases in society attracts the attention of medical professionals and it leads todevelopment of safe and usable medical devices. At present time, the end users perception towardsmedical equipments has changed with the time. Perception of the service users describing howcustomers views services and products of a firm (Ghulam Sarwar Shah and Robinson, 2006).Conceptualization of end users influences their behaviour and it ultimately affects profitably of careorganizations. In Eastern Province at Kingdom of Saudi Arabia (KSA), hospitals are using differentmedical equipments to diagnosis of diseases and provide care according to it. 1.2 Statement of the problem End users are integral par of every industry and their perception help in development ormodifications in existing services. Many of the organizations are taking several steps to understandthe opinion of the services users so that they can bring the improvement in their product or service(Money and et.al., 2011). Similarly, in health and social care, hospitals are using numerous kinds ofmedical equipments such as mobile X-Ray, endoscopy unit, caughtary unit, defibrillator machines,ultra sound unit etc. These machines are using for diagnosis of diseases of end users. Thesatisfaction level of the end users with medical equipments has affect the services of hospital ofSaudi Arabia (Jorge and et.al., 2012). The deviation of customer perception from offering servicesof care centres is causing a serious problems in today scenario. Therefore, it has important to knowabout the service user perception towards some medical outfits so that healthcare service providerscan modify and deliver good care services to the patients. 1.3 Aim of the study“To critically analyse the end users perception of medical equipment at Eastern Province atKSA for five hospitals”: A case of Saudi Arabia. 1.4 Research objectivesUnderstand the perception of medical user towards medical equipments.To understand the different aspects of end users perception at Eastern Province at KSA forfive hospitals. To explore the factors which affect the end users perception at Eastern Province at KSA for3

five hospitals.To compare the end users perception of medical equipments for five hospitals of EasternProvince at KSA.To suggest the strategies to improve end users perception on medical equipments at EasternProvince at KSA. 1.5 Hypothesis 1.End users are satisfying with medical equipments at Eastern Province at KSA for fivehospitals.2.End users are not satisfying with medical equipments at Eastern Province at KSA for fivehospitals.1.6 Significant of the studyThe given research study holds significance for all hospital of Saudi Arabia for assessing theend users perceptions towards medical equipments in order to take using service decisions (Medina,2003). With the help of it, the health care organizations can understand the different factors whichaffect the perception of the customers as well as their buying behaviour. Along with this, thehospitals of Eastern Province at KSA determines the opinion and viewpoints for medicalequipments services of service users. Therefore, it has important to identified and measureconsumer perception towards the medical equipments facilities (Alemdar and Ersoy, 2010). On theother hand, the learning from the following study also hold significance for hospitals and carecentres of other nations that wish to make or conduct a survey on identified end users perceptions ofmedical equipment. With the help of this, they will able to improve their medical services andsatisfying them. 1.7 Structure of the thesis The present research study will related to identify the end users perception on medicalequipments at Eastern Province at KSA for five hospitals of Saudi Arabia. Therefore, the structureof current investigation is as follows. Chapter 1: Introduction – This chapter will deliver the information of background of the research.It will include small description of end user perceptions, medical equipments and service usersperceptions of medical equipments (Garmer, Ylven and Karlsson, 2004). In addition to this,introduction chapter will describe aim, objectives and hypothesis of study. Beside this, significanceof the research for the others, its scope as well as limitations of the study will also define. At the endof following chapter, a complete structure of dissertation such as research-methodology, literaturereview, data analysis and conclusion will mentioned (Ghulam Sarwar Shah and Robinson, 2006).4

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