Knowledge and Information Management Skills for the Workplace

Knowledge and Information Management Skills for
the Workplace
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Explain information systems implemented within John Deere organisation and range of
typical data organised in order to increase knowledge from use of sensors in machinery.. . .4
Explain Customer relationship management (CRM) systems provide advantages appropriate
operations of John Deer- identify both benefits and challenges of executing CRM system? 5
How could John Deere apply IS/IT to counter each of Porter’s five forces?.........................7
Explain how big data analytics and Internet of Thing can handle knowledge at John Deer
Company? Explain both pros and cons of the use of such technologies................................9
Provide recommendations on how John Deer strengthened its knowledge administration
practices, determining current challenges due to Covid-19 pandemic.................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Knowledge administration within company can considered as a systematic method of
collecting, organising, clarifying and reusing information as well as knowledge with purpose of
enhancing efficiency as well as productivity. Every individual person perform their work within
an organisation in order to access, share, sustain and also update information and experience
which result within cost appropriate & enhancing performance level of organisation in
competitive atmosphere. The primary purpose of knowledge administration is to increase or
develop innovative skill as well as knowledge by learning through peers and its superiors. In this
report, the organisation is taken is named as John Deere. It is an international organisation who
focuses on manufacturing agricultural Machinery and focuses on enhancing efficiency level
related to production or manufacturing of crops. In this report, there is a discussion regarding
information system that is implemented within company and how to manage customer
relationship management and its advantages as well as disadvantage. In addition to this, there is
an explanation regarding Porter five forces model and how internet of things can assists in
handling knowledge in the company. There are various recommendations that can be provided to
company in order to strengthen knowledge administration practices that considering present
challenge and covid-19 (Araújo and Pestana, 2017).
BACKGROUND
John Deere is an international organisation who focuses on manufacturing agricultural
Machinery and focuses on enhancing efficiency level related to production or manufacturing of
crops. They launched several kind of big data enabled facility that let farmers take advantage
from crowd source and monitor data that is collected from a lot of user. The organisation also
provides facility in order to allow everything related to land preparation to fertilizing; harvesting
that must be monitored and controlled from Central hub. My johndeere.com is determined as an
online portal which provides allowance to farmer to access data which is gathered from sensors
that is attached on machinery as they perform their work in field and also aggregate data from its
user around the globe.
MAIN BODY
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Explain information systems implemented within John Deere organisation and range of typical
data organised in order to increase knowledge from use of sensors in machinery.
Information system is determined as an integrated set of factors for gathering, storing and
processing information and also offers data knowledge as well as digital product. The
organisation rely on data & information system in order to manage its operation, interact with
user as well as supply and also compete in marketplace. Thus, information system adopted in
order to run inter-organizational supply chain as well as electronic market (Bhagra and Sharma,
2018). There are different kinds of company who build information system that involve biggest
auction marketplace. In context of John Deere, they focus on implementing information system
in order to provide different kind of services to its farmers so that they perform their work in an
appropriate manner. There are different kinds of information system which is adopted by John
Deere that is given below:
Transaction processing system the transaction which encompasses all buying and sales
of goods and services in addition with daily transaction and function that is need to operate
within an organisation. Therefore, it is a system that helps in making sure that overall contractual
transaction as well as customer relationship that is stored in safe location and easily accessible by
the individual person who need. It also helps in processing of payroll, shipping, sales
administration in order to maintain operations in an appropriate manner. In context of John
Deere, they focus on implementing this system in order to ease transaction that is maintained
within organisation.
Office automation system is determined is a network of different tools and technology
and individual person needed to organised clerical as well as managerial task. There are different
activities that are executed by OAS which involve printing documents, maintaining organisation
calendar, producing report and so on. Therefore this is helpful in for organisation in organising
managerial task in an appropriate manner.
Knowledge management system is store as well as extra information that the help user in
increasing knowledge as well as optimised for liberation contribution in orders to complete task.
Therefore, in context of John Deere, this information system helps them in increasing knowledge
of user and optimises collaboration contribution in order to complete task in timely manner.
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