Knowledge and Creativity: Improving Performance through Effective Communication

KNOWLEDGE AND
CREATIVITY

Table of Contents
KNOWLEDGE AND CREATIVITY ............................................................................................1
INTRODUCTION...........................................................................................................................3
PART A ..........................................................................................................................................3
Demonstrate the experience of effective communication that enables to improve performance.
......................................................................................................................................................3
PART B............................................................................................................................................5
Influence on individual performance, behaviour and experience. ..............................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Knowledge and creativity plays the crucial role to improve the quality of life. It gives
person ability to understand, analyse, make better decision and to get evolve with intelligent
thought (Arnold and Boggs, 2019). This is very effective term to get positive changes in the
society and country. Henceforth, this can be said that the theory of knowledge and creativity is
based on department of philosophy.
The present study is based on Knowledge and creativity. Furthermore, report will cover
the experience of effective communication and process that enables to improve performance.
Lastly, reflection will be undertaken to determine individual performance, behaviour and
experience in education.
PART A
Demonstrate the experience of effective communication that enables to improve performance.
OVERVIEW OF REFLECTION
The present report is on reflection of working experience of customer service as Cargo
driver in which I have served the needs of multicultural clients. In order to reflect the experience,
this study will include Dirscoll's reflective model that aids to define the implication of different
course of action (Reflective Essay Using Driscoll's Reflective Framework, 2018). This is defined
in following manner as are-
What?
During my first job as Cargo driver I had responsibility to deliver 100 parcel in a day to
customers at specific time. To deliver the better services, this was crucial to make better
communication with management authorities to be informed of any change (Moore and Lawrie,
2018). I m not good in making communication and this has impacted my service to one of
client. I was also not good in managing the time and to deliver the timely service to client. Once,
I was informed by the management authority to deliver some particular parcel to customer on
given time. Next day, I got call from my senior to deliver the parcel to other client and I was
forgot to let them know about the previous delivery that was informed earlier. This act of mine
has affected the my one of the customer and this also put impacts on the working of the
individuals.
This was my mistake, I should have informed about it as I had to be on time. This
negligence has showed that I am not good in communication with others and this made me forgot