Knowledge management - Assignment

KNOWLEDGE MANAGEMENT
SYSTEM

Introduction
• Knowledge management system actually defines any or every kind
of system related to IT that uses to retrieve and store knowledge,
improves communication and collaboration, locates the sources of
knowledge and uses to capture and utilize knowledge. On a
precise note it enhances the effectiveness of the knowledge
management process. The knowledge management system uses
to be made up of various software modules permitted by the user
interface. Most of the features of this system supports data mining
regarding customer histories with the scope for sharing electronic
documents. This system can actually serve the purpose of better
sales, helping decision making and business growth. This report
has presented a view of how the company Baker Botts has
improved its business effectiveness and growth by implying the
system.

PART A

Overview and ownership of the organization
• Baker Botts is one of the famous and renowned law firms based on
United States that is consisted of 725 lawyers and holds a well reputed
background of important political connection and a large number of
client database.
• The company has its headquarters at Downtown Houston in Texas
along with 15 branches all over the world.

Company ownership
• Andrew M. Baker is the current managing director of the
company. They are associated with a prestigious group named
Lex Mundi which is comprised of 160 different and renowned
law firms internationally. The association with the group has
helped them to serve their clients better and more profoundly
by giving them the immediate and required access to several of
the law firms globally. Baker botts actually serves the Lex Mundi
group for Texas. It has been associated with a council as well
namely “The Pacific Rim advisory” which is also an association
of global law firm having exclusive strategic alliance in the
international legal community that provides the exchange
related to professional information within its top 30 tier
members of law firm.

Service provided
• As a law firm Baker Botts commits their
talents and energies to be the most
trusted and valued advisors to their
clients by presenting them effectively in
the market all over the world.
• They define a continuous effective and
unremitting effort of the lofty professional
standards for the service provided to the
clients.
• They mainly deal in the industrial area of
finance and banking, Natural resources
and energy, technology and
manufacturing.

Financial Performance
• As one of the leading global law firms Baker botts has been able to generate an
exceptional revenue by every year end.
• In the year 2016 the gross revenue of the firm had been increased with a 20%
profit that is exactly of 846.5 million dollars. The net income has been risen to
434.8 million dollars that counts the increase of approximately 44.5%.
• The profits regarding the sphere of the partners has been increased by almost
37% as 2.465 million dollar per head. The revenue has been risen up to 18% in
the year of 2016 which has made it topped the million mark of $1.0.

Mission, Vision and strategies and Main
Competitors
• The main motto of the company Baker Botts is
to serve their clients with the best advices.
• The firm holds a vision of treating its client with
utmost care in advising proper solution to them.

Mission and Vision
• Nowadays in such a competitive world
everyone has competitors. In this case Baker
Botts has some parallel and similar companies
that challenge them a good competition.
“Sullivan & Cromwell”, “Davis Polk Wardwell”,
“Simpson Thacher Barlette” are some of such
companies that use to promise a gruesome
threats to the company with their services.

Major market trends and Stakeholder
requirements
• The market trend is said to be a tendency in financial market to grow in a
specific direction.
• These kind of trends have been classified into two categories such as frame of
long time and frame of short time.
• By using the every tool Baker Botts has also strategies their plan and market
trend which signifies a definite growth for them.
• As Baker Botts has been considered one of the best law firms therefore, it
definitely establishes an obvious market position in the business market of
law firms.
• The needs of stakeholders and the requirements actually demonstrates the
picture of the people of business operations level.
• It includes users, customers and some other stakeholders in the regard of
relating to the same opportunity or the problems well.
• For the proposed solution a bunch of requirements get set that can promise
the service that is needed by the stakeholders in a told situation or
environment.

Market Trends
• A guidance of analyzing tools and other
cycles stakeholders use to frame a
structured procedure to eradicate the
problem. In some of the casers chances
are high that these actions needed by
the stakeholders can be transformed
into another redefined structure of
documented requirements that are used
to be called as a model on the specific
zone or sphere. In the section of
stakeholders’ requirement it focuses on
the matter of addictive manufacturer of
diesel fuel with Texas commission about
the environmental quality as the
treatment of the fuel should meet
requirements of low emission program
of Texas. The stakeholders in this matter
should meet the needed achievements
and desired goals.

PART B

IT KM solution selected by Baker Botts
• A development has been noticed by the company Baker Botts in the sphere of
knowledge management solution.
• The company has developed a system of iManage cloud and deployed it to the
employees of their 15 branches all over the world. The [primary and starting
feedback for the development has been proven positive.
• It does not take even24 hours to transit a weekend.
• The iManage cloud has served them the best opportunity to increase the
agility of the organization and to randomly deliver the modern and innovative
ideas to the stakeholders of the company.
• The cloud has been developed by the assistance of iManage professionals and
their services. The process of the implementation has not taken much time
and was not complicated at all.
• The journey from implementing the system to go live with it just has taken a
short period of time of 90 days. The system was user-friendly in a great extent
and that was why it did not require any training program or session for the
workers to adopt it.

Knowledge management strategies
• The IT department of the company has analysed every aspect of
it at declared its quantifiable benefits in the sphere of its getting
associated with the cloud system. An example can be served
here about the firm that it has reduced almost 20 servers from
the bank that actually needed much time and effort to the
routine task such as datacenter maintenance. By implementing
this system of iManage cloud Baker Botts has managed to give
the professionals a great and powerful functionality and to
deliver an unmatched agility, higher scale of performance and
reliability. In analyzing every aspect of these outcomes, they
have been sure of the benefits that have been provided with the
implementation of iManage cloud system in Baker botts.

New capabilities of the solution
• The iManage cloud system has
helped the company Baker
Boptts in terms of various
aspects and dimensions.
• It has made it easier to
perform their task with less
given effort than before. The
data management process has
been easier and and got
accessible from anywhere.

Sphere of getting affected
• Though the iManage cloud system has improved
the entire working system of Bakers Botts, It has
some disadvantages as well.
• The cloud system cannot guarantee the immunity
of service outages. As this kind of systems are
fully based on the internet, so the operation will
be the question of good internet connection.
• The system is a hardware and it can fail or corrupt
by any time with a million of reasons.
• In this specific sphere The Company can get back
footed in the tome of poor internet connection or
the system failure. As this is a system it needs
some privacy maintenance factors to safeguard
the confidential data of the company.

Elements that can have impact
• Any dispute noted in the security and privacy sector
can be proven fatal to the company Baker Botts.
• For the reason cloud system is only operated with the
association of internet connection, therefore, it
generates high risk of losing data by virus attack.
• In various cases the users get the limited control over
the system which can again restrict the working zone
for the employees in the company.
• Therefore, though Baker Botts is facing the issues with
the system, beyond that it has been satisfied with the
positive changes it has made for the entity.

Major benefits and Knowledge worker
benefits
• The iManage cloud system has several benefits with which Baker Botts
has been enriched and been able to improve their efficiency to serve
their clients and customers.
• Elasticity and resource pooling
• Self service
• Price
• Service Quality

PART C

IT Km system, iManage cloud and Baker
Botts
• Any business firm can enjoy a list of advantages when it has
adopted a certain system of knowledge management that
eventually promotes and defines applications of knowledge
management and knowledge communities.
• The system can focus on the knowledge and community
outcomes of the required level.
• The system regarding knowledge management can do
wonders in terms of improving the system of content
governance and information governance, if it can be
implemented properly.
• In the course of getting assisted by it a company can avoid
sprawl where data increases faster and quicker than they can
be managed.

Importance of IT in Knowledge Management
• This picture can easily give rise to the situation of inefficient, disorganized
and disconnected and often unusable resources regarding knowledge.
• The system can play a great and effective role of improving the service of
the company by improving the communication system of it.
• For instance Baker Botts, the leading law firm of USA has adopted the
system of iManage cloud for their company which eventually has
promoted the business growth.

Business goals for the IT project
• The Company Baker Botts has celebratedly adopted and
accepted the system of knowledge management by
implementing the iManage cloud system in the company.
• A certain set of business goals were associated with the
implementation as they have made it applied for gaining
some fruitful results that will be helpful in increasing the
business growth.
• They had a goal of magnitude improvement which will be
dynamic and cost effective as well.
• The system has served them with the idea of going faster
better and ofcourse cheaper. In most of the cases the
system has promoted a cos effective deal ande environment
for the adopting company.
• Henceforth it is crystal clear that cloud system has made the
concern Baker Botts a definite embodiment of effectiveness
and efficiency in the matter of data tracking and going
flawless in this regard.

Success metrics and financial development
• It is needless to say that iManage has changed the entire
working process of the company Baker Botts.
• It has made the process even easier to handle the data and
documents in the course of working in a global platform.
• The cloud system has generated a way of emerging concept
of virtualization that has allowed the employees to operate
and access their data from anywhere and anytime.
• This feature has made the company more than 100%
efficient as having access to own data for anyone can be a
favorable condition for success.

CONTD.,.
• The implementation of the system has made the company to
generate more profitability in the sphere of financial gain.
• The assistance of the iManage system has managed to fetch
the revenue per every lawyer to increase to almost 18%
which in total is 1.195 million dollar.
• Therefore, it does not require much to discuss about the
matter whether the system has managed to accumulate
success for the company or not.

The significance of the system for the future
business growth
• Adopting the cloud system that is closely connected to
knowledge management has been proven a great deal of
success for the company Baker Botts.
• It has accessed the system for securing and governing the
section of collaboration and file sharing. On behalf of the
company the system has managed to govern the data record
management and project achieving.
• The system has allowed to be accessed from the mobile device
as well, by the feature of iManage mobility module. Control
center of the adopted system iManage has facilitated the
company to administer and monitor the ongoing management
and deployment regarding iManage environments.

Future growth
• The total system has facilitated the entire
company with enough saved time to go
on with strategies and highly valued
activities.
• Analysing the every benefits and positive
changes it has made for Baker Botts, it
can be finally said that the system will
fetch more success or them in the future.
• An association with the iManage cloud
system therefore, has been an influential
deal for the renowned law firm Baker
Botts.

Conclusion
• It can be comprehended by the mentioned point of the above study
that the system of knowledge management can give the
organizations a systematic and effortless working environment that
can even ensure the product or service quality. On the whole it can
increase the efficiency of an organization which can lead to a positive
and promising business growth for the company. The instance of the
Baker Botts here has served the purpose of displaying the advantages
of accepting the cloud system in terms of improving its efficiency and
service quality. By implementing the iManage cloud system it has
managed to be able to ensure the dealing of millions of data and
documentations secured. The system has offered a better information
and communication system for the whole company that has been
proven a great benefit to them in terms of quality service providing.

REFERENCE
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• Kmworld.com. “Content Document and Knowledge management”. 2018

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