MITS5505 Knowledge Management: Knowledge Capture and Continuity

This assignment presents a case study focused on knowledge management (KM) strategies within organizations, particularly addressing knowledge capture and continuity during personnel changes. It examines the importance of codifying knowledge, converting decision tables into decision trees, and implementing effective KM strategies. The study identifies key techniques for knowledge capture, such as knowledge mapping and idea management, and addresses common obstacles like measuring knowledge contribution and deciphering data effectively. The solution proposes a knowledge continuity strategy, including knowledge reviews, identification of critical knowledge positions, and operational knowledge transfer. It emphasizes the role of HR in ensuring continuous knowledge transfer and maintaining a competitive advantage through effective knowledge management practices. The case study also incorporates employee interviews to gather qualitative data, providing a comprehensive analysis of KM challenges and solutions.

MITS5505
Knowledge Management

Contents
Introduction.................................................................................................................................................3
Case study 1................................................................................................................................................4
Codification.............................................................................................................................................4
Conversion of decision table into a decision tree.....................................................................................4
Case study 2................................................................................................................................................4
PART 1........................................................................................................................................................4
Knowledge Captured Strategy.................................................................................................................4
Approach for individuals.........................................................................................................................5
Major Obstacle while Capturing..............................................................................................................5
Selection of best techniques.....................................................................................................................5
PART 2........................................................................................................................................................6
Develop and implement strategy.............................................................................................................6
Key techniques used and enough justification.........................................................................................6
Conclusion...................................................................................................................................................7
Reference.....................................................................................................................................................8

Introduction
Representatives and by and large HR are crucial parts for associations. The upper
hand of associations lays predominantly in the manner their workers utilize their
information, experience and abilities. All workers have information autonomously
of the sort of occupations they do Today the elusive resources are in the capital of
information and are the most significant and the most important things for
associations To utilize information capital adequately it is significant that there is
nonstop (consistent) information move, particularly inside the association. Each
worker must have the vital information, experience and abilities required for their
work when the past occupant leaves the association. Holding however much
information coherence as could reasonably be expected guarantees the base of sum
change. This can help address HR issues.

Case study 1
Codification
Rules
Conditions
Printer does NOT print Y Y Y
Red light is flashing Y N N
Printer is recognized by the computer Y N Y
Actions
Check for paper jam 
Check for ink 
Check the computer-printer cable connection 
Technical support person should be called 
Conversion of decision table into a decision tree
Case study 2
PART 1
Knowledge Captured Strategy
Knowledge capture is the cycle by which information is changed over from implied to express shape
(living inside individuals, antiques or authoritative elements) and the other way around through the sub-
cycles of externalization and disguise. Information catch can likewise be directed external an association.
Knowledge captured strategy for both persons are to manage the social skills and take the training
activities data and for other one store the technical skills and the answer to the question asked before the
interview and store it into the company’s database to be live for eternity to come and will assist the
upcoming employees to achieve the target.

Approach for individuals
The catching of key ideas and information pieces and association of them into self-administration assets
online can enable clients to discover answers for their issues while never reaching an assistance specialist,
consequently making a more compelling and productive client support measure. Approach for the
individual will be to consume the knowledge of their strong point that is social skills for one and technical
skills for the other.
Major Obstacle while Capturing
There are various obstacles in knowledge capturing
Estimating Knowledge Contribution: Information isn't something that can be effectively measured and is
undeniably more intricate on the grounds that it is determined out of human connections and experience.
With regards to information commitment, the attention ought to be on the common reason as opposed to
results or endeavors.
Figuring out Who Will Be Responsible for Managing Your Knowledge: Picking an arbitrator, network
chief, or engineer relations master is unpredictable. You would prefer not to give the obligation of the
site to an inappropriate individual, yet without having run a network in the past it might be muddled who
possesses what. Break your locale's objectives out and figure out who is liable for the accomplishment of
every one of those KPIs, from that point you can assign who will be responsible for overseeing different
bits of information.
6. Deciphering Data Effectively: Data determined by one gathering may should be planned or normalized
so as to be significant to another person in the association.
Selection of best techniques
There are various techniques used for knowledge capturing. Some of the best techniques for same are
mentioned below:
Knowledge mapping: There are a few advantages of building information maps. The way toward making
the guide powers lab directors to contemplate what information is required. Utilizing the guides
underlines the significance of information sharing and creates a successful instrument for less-
experienced staff. Obviously, there are likewise difficulties in making viable information maps, including
getting the correct individuals in the room and persuading individuals to share and oversee hierarchical
information as opposed to storing information. Likewise with some other successful business measure, a
significant test is to standardize the cycle so the information is consistently forward-thinking.
Idea management: When groundbreaking thoughts are created, the thoughts should be arranged and
assessed. Brain map software6 or other nonlinear instruments can be compelling in arranging novel
thoughts. All novels thought entries must be assessed. That needle in the bundle might be there.
Furthermore, all submitters must be advised about their thoughts. Absence of criticism will smother the
progression of smart thoughts. Smart thoughts should be created. Some moderately little division of
thoughts will hit the imprint.

PART 2
Develop and implement strategy
An information congruity guaranteeing strategy has been planned and preconditions of its application and
assessment measures decided. The accompanying information congruity guaranteeing measure takes into
account the future protection of information in associations during faculty changes.
 Knowledge review and the improvement of information profiles of individual representatives.
 Identification of the positions and individuals with basic information.
 Determining obligation regarding information coherence guaranteeing
 Setting assessment measures in the subject matter coherence guaranteeing.
 Designing a strategy for basic information assembling and move.
 Operational information move
 Checking the satisfaction of information progression the executive’s objectives and result
assessment.
Key techniques used and enough justification
The goal of this article is to propose the cycle of information progression guaranteeing in associations.
The fractional target is to distinguish of favorable circumstances of information progression guaranteeing
which lead to higher upper hand. The article has been created based on the investigation of auxiliary
wellsprings of information; specifically research examines zeroing in on the information progression the
board. The essential information is gotten from the subjective review by meet with 2 employees on the
center and tops the executives in association in the company and ensuing conversation. The subjective
review was acknowledged. The strategy for normalized 40-minute interviews with employees was
utilized. In the wake of finishing all the meetings, the employees took part in a conversation zeroed in on
information progression guaranteeing in associations.

Conclusion
Information is basic for any association. Lab administrators need to know the who, where, when, why,
and how of a high number of various cycles and conventions. To be effective in this job, the lab chief
needs capability in various diverse information the board instruments, various which were assessed in this
paper. Solid information the executives program will hold basic information, look for new information,
and create a learning association.

Reference
M., Casey, “11 Knowledge Management Challenges Managers Face”, D Zone, 2018 [Online], Available
at: https://dzone.com/articles/11-knowledge-management-challenges-managers-face. [Accessed on: Sept
22, 2020]
S., Hanton, “Effective Knowledge Management Tools and Techniques”, Lab Manager, 2017 [Online],
Available at: https://www.labmanager.com/leadership-and-staffing/effective-knowledge-management-
tools-and-techniques-2833. [Accessed on: Sept 22, 2020]
S., Garfield, “Knowledge Capture Process”, Medium, 2018 [Online], Available at:
https://medium.com/@stangarfield/knowledge-capture-process-dad71a5b0abd. [Accessed on: Sept 22,
2020]
J.RaudeliÅ, and DavidaviÄ ienÄ, V., Knowledge management process model. Entrepreneurship and Sustainability
Vol.3 (Issues 5), pp.542-554. (2018)