Ask a question from expert

Ask now

Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0

13 Pages3438 Words93 Views
   

Added on  2019-12-03

About This Document

Knowledge Management and information system strategy TABLE OF CONTENTS INTRODUCTION 1 Cloud-CRM 1 Requirement of Cloud-CRM 1 Cloud-CRM challenges 1 Ways to overcome issues associated with Cloud-CRM suite 3 ENTERPRISE 2.0 TOOLS 4 Needs and barriers associated with enterprise 2.0 tool 4 Riva of managers in applying enterprise 2.0 tools 7 Strategies to overcome issues associated with enterprise 2.0 8 CONCLUSION 8 REFERENCES 9 LIST OF FIGURES Figure 1: Cloud-CRM system and associated issues 3 Figure 2: Enterprise 2.0

Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0

   Added on 2019-12-03

BookmarkShareRelated Documents
Knowledge Management and information system strategy
Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Cloud-CRM.....................................................................................................................................1Requirement of Cloud-CRM.......................................................................................................1Cloud-CRM challenges...............................................................................................................1Ways to overcome issues associated with Cloud-CRM suite......................................................3ENTERPRISE 2.0 TOOLS..............................................................................................................4Needs and barriers associated with enterprise 2.0 tool................................................................4Roles of managers in applying enterprise 2.0 tools.....................................................................7Strategies to overcome issues associated with enterprise 2.0......................................................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0_2
LIST OF FIGURESFigure 1: Cloud-CRM system and associated issues.......................................................................3Figure 2: Enterprise 2.0 tool and its usage......................................................................................5Figure 3: Relationship between enterprise 2.0 tool and social web................................................6Figure 4: Challenges associate with enterprise 2.0 tool..................................................................7
Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0_3
INTRODUCTIONIn the present era, cut throat competition is present in the market. It emphasizes on thecompanies to adopt quality of tools and techniques in their day to day business operations. Therationale behind carrying out the present study is to explore the role of Cloud-CRM in order toenhance customer flexibility and share wide amount of information in a significant manner.Furthermore, report provides detail about the enterprise 2.0 technology and challenges associatedwith the use of this technology at the workplace. This technology will be beneficial forcompanies in order to reduce infrastructure cost and improving knowledge level andperformance of their employees through technology advancement in the present arena. In orderto better understand the need and issues associated with the CRM, cases of differentorganizations were taken in the present report.Cloud-CRMRequirement of Cloud-CRMAccording to Plaksij (2014) small business enterprises are focusing on use of Cloud baseCRM suits to establish closer communication with their customers for long time period. Smallbusinesses in UK are very straightforward and they are choosing software’s and technologies onthe basis of different factors including affordable, licensing cost, unique business needs and easydeployment and maintenance. On the other hand, quick demand of products and services andlifestyle of people are also changing continuously (Plaksij, 2014). In such kind of criticalbusiness situations, it is necessary for companies to adopt Cloud-CRM business suite. Inaddition, for the purpose of reducing cost on servers, hardware or IT personnel and headache ofinstalling and maintaining the system, enterprises are focusing on using this cloud base solutionat the workplace in the competitive arena (Weinhardt and et.al., 2009). Besides that,technologically advanced, address unique needs of all types of businesses and variety ofsolutions to each type of customer related problem are the major drivers which influence smalland medium size businesses to adopt Cloud-CRM suite in carrying out different businessfunctions in the significant manner. Cloud-CRM challenges Lasser and Mandel (2011) explored that many small and medium size enterprises arefacing issues related to implement and maintenance CRM software at the workplace (Lasser and1
Cloud-CRM Challenges, Challenges, Opportunities and Barriers associated with Enterprise 2.0_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management Assignment On ERP Systems
|14
|3789
|280

Cloud Computing Service Models and Cloud-CRM: An Overview
|15
|541
|333

CRM Implementation: Challenges, Solutions and Advantages
|15
|2967
|472

Paper - Data Security Issues In Cloud Computing
|4
|1694
|129

Assignment Report On Enterprise System
|15
|3529
|41

Enterprise Information Architecture Reference Architecture for E-Voting System
|11
|3056
|346