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Knowledge Management in Samsung: Issues and Recommendations

   

Added on  2019-10-08

12 Pages2614 Words346 Views
KNOWLEDGE MANAGEMENT KM in Samsung[DATE][COMPANY NAME][Company address]

Knowledge management Executive summaryKnowledge management may be defined as a process of creating, using, sharing andhandling the information and knowledge of the company. It refers to an effective and dynamicapproach to attaining organizational goals and objectives by making optimum use of knowledgeand resources. Each and every company uses knowledge management system in order to increaseand improve the performance, talents, and efficiency of the workers. A brief overview of theknowledge management system has been elucidated in the report. Samsung electronics which isone of the biggest companies have been chosen in the task. There are three issues have beenfaced by the Samsung Company, and some of the recommendations have been given to mitigatethose issues. However, the Samsung Company needs to focus on the adaptability of theemployees and the proper training and development program. The main finding of this report isthat Samsung needs to focus on the advancement of its offered service and products by makinginnovation in its services. The main recommendation is that Samsung should strengthen itsresearch and development department by hiring more experts in its process.2

Knowledge management Table of ContentsExecutive summary.....................................................................................................................................2Introduction.................................................................................................................................................4Finding analysis...........................................................................................................................................41.Knowledge currently captured in the organization..........................................................................42. Any gaps or areas without sufficient infrastructure.............................................................................53. Current KM systems available.............................................................................................................7Recommendations.......................................................................................................................................9Conclusion...................................................................................................................................................9References.................................................................................................................................................113

Knowledge management Introduction The main motive of this report is to discuss and outline the significance and role of theknowledge management system of Samsung electronics. Samsung Electronics is one of thebiggest brands in the electronics industry that is why Samsung electronics has been taken in thetask. Samsung Electronics is a South Korean company which was incorporated in 1938 thatproduces various electronics products for customers all over the world (Samsung, 2018). Theorganization also operates and manages its business activities in Australia. The vision ofSamsung Electronics Australia is to inspire the world by providing innovative and dynamicelectronics products to customers across the world. In today's modern world, the company isdelivering the best products and services through the passion for optimal operation andinnovation (Samsung, 2018). The paper discusses that how the company implements knowledgemanagement at the workplace and how it faces ample issues while initiating the knowledgemanagement system. Brief information about the strategies that help in overcoming the gaps alsohas been discussed in the task. In the end, some recommendations have been given to reduce andeliminate the gaps that are raised between employee and manager. More detail of the task hasbeen presented below.Finding analysis 1.Knowledge currently captured in the organization The process of knowledge management that is used by Samsung Electronics has beencaptured and assessed to identify the outcomes of the process. Furthermore, it also highlights thathow the company eliminates various issues and obstacles that are entertained while executing theKMS. Samsung is one of the significant innovative and quality brands in the electronics industry.The company has invested a huge amount in expanding and exploring their research anddevelopment center. It is studied that Samsung Corporation has become one of the biggest andleading memory producers in all types of digital cameras, PC's, game players and otherelectronic products (Samsung, 2018). The firm has launched various products with high andinnovative technology and low price. The company is gaining success and growth with the helpof innovative and dynamic knowledge management system. There are various competitors who4

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