This presentation discusses the issues, challenges, and impacts of knowledge management in Muscat Municipality in Sultanate of Oman. It also provides recommendations for improving knowledge management practices.
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Knowledge Management in Municipality of Muscat Sultanate of Oman NAME OF THE STUDENT: STUDENT ID: AUTHOR NOTE:
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Company background The name of the company isMuscat Municipality in Sultanate of Oman It is a public institution that is dedicated towards the enhancement and improvement of the public services. It was developed in the early twenties when administrative organizations had first started their operations (Baawain et al. 2017). It isapart ofthedevelopedmunicipalityand differentbranchesofthe municipality as well. Its main responsibilities are creating modern road networks and highways forthebeautificationofthecityandtheotherimportantserviceslike buildingpermits,rentcontracts,parkingviolation,MuscatMunicipality license in the capital city of Oman, Muscat.
Issues and Challenges The emergence and rapid growth of the electronic information has worsened all these problems and issues over the last two decades. The organisational culture within the municipality has been found to be not supporting the view that a company must value the knowledge and ideas that the employees create (AI-Aama 2014). The older employees were found to be reluctant for sharing their knowledge as of the fact that they subscribe to the idea that knowledge is power.
Continuation.. Muscat Municipality have Information Technology (IT) systems in place but it employ different systems in differentdepartmentsoftheorganisationwithouta singlesystemthattraversethewholemunicipality (Naqvi and Ai-Shhihi 2014) Because of shortage of integration in the systems, the sharing of information is hindered and access to the information resources is also inadequate.
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Impacts This is why, the employees find it very difficult to research and do their work well. All these have further led to little integration and coordination amongtheinformationsystems,hugenumberofdisparate information management systems, direct competition among the information management systems, very limited and very patch adoptionoftheprevailinginformationsystemsbythe organisational employees Ithavealsoresultedinlackofclarityoverthebroader organisationaldirectionsandstrategiesofMuscatMunicipality and at the same time, have resulted in emergence of difficulties in the changing work practices and staff processes
Recommendations The senior management and managers of the company should be enabled for communicating effectively with the other people and managing their personal time and use it in effective manner. That the reward system required revising and an effective learning environment is required to be established for fostering transformational leadership in place. The organisational managers must ensure the promotion of acceptance and assimilation of Knowledge Management in place. The knowledge managers of the municipality should explore the demand side (what the knowledge managers require) before focusing on the side of the supply (the system that make the knowledge available to the users and the knowledge and information sharing). One of the keys to effective knowledge management is development of a knowledge management culture that make sure that people are understanding the value of sharing what they do and that of learning from the others.
References: Al-Aama,A.Y.,2014.Technologyknowledgemanagement (TKM) taxonomy: using technology to manage knowledge in a Saudi municipality.Vine,44(1), pp.2-21. Baawain, M., Al-Mamun, A., Omidvarborna, H. and Al-Amri, W., 2017. Ultimate composition analysis of municipal solid waste in Muscat.Journal of cleaner production,148, pp.355-362. Naqvi,S.J.andAl-Shihi,H.,2014.FactorsAffectingM- commerceAdoptioninOmanusingTechnologyAcceptance Modeling Approach.TEM Journal,3(4), p.315.
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