Knowledge Management - Infosys Case Study

Running Head: Knowledge Management
Knowledge Management
Infosys Case Study

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Knowledge Management
Contents
Introduction.................................................................................................................................................2
Background..................................................................................................................................................2
Key Issues and Challenges...........................................................................................................................3
Theories to address the Issue......................................................................................................................4
Implementation and Action Plan Strategies................................................................................................5
Ensuring Recognition...............................................................................................................................5
Highlighting the benefits.........................................................................................................................6
Consolidating Applications......................................................................................................................6
Enabling Knowledge Creation..................................................................................................................6
Compulsory Sharing and Application.......................................................................................................6
Conclusion...................................................................................................................................................7
References...................................................................................................................................................8

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Knowledge Management
Introduction
As the firms indulge themselves in the consulting operations, technology and outsourcing
business, Infosys is a very well known firm which knew that there was a need for it to invest in
the knowledge management assets and practices (Narus & Seshadri, 2007). When Infosys was
growing in a very speedy manner in the field of outsourcing, it led towards the global delivery
model. This was the model in which the team members of the firm were circulated at the client
sites and also to offshore Infosys software development centers across the world. Murthy and
other founders very soon realized that the success of the firm is dependent on two pillars: the
development of the intellectual resources and innovations which should be done continuously.
This report focuses on the knowledge management growth that Infosys went through and the
challenges it had to face in implementing the knowledge management base in the firm itself.
Background
From the moment Infosys was found, its founders always have focused on knowledge sharing. In
past years, there were multiple software developers who generally shared knowledge about
projects when they gathered together. In the year 1992, there were some employees who raised
the topic of knowledge sharing to Murthy. As a result, Murthy asked the managers to hold on to
the brainstorming and training sessions whenever the projects complete and then also had asked
them to document all the sessions (Singh & Yadav, 2018). Therefore, the generation of BOK was
done. BOK was referred as the body of knowledge which was helpful in archiving these
documents so that they could be used for future. Later BOK was changed in the electronic
formation. As the years passed, the sharing of the knowledge went intensified within the
employees. Hence, in 1999, a knowledge management program was incepted. The committee
members involved Nandan and other members on board that involved some of the senior
employees who had different profiles. The members were brought together for forming a strategy
for implementation of KM. That committee defined the vision of the knowledge management
system at Infosys. After envisioning, the actions were taken in full power to take the knowledge