Knowledge Management

Running head: KNOWLEDGE MANAGEMENT
Knowledge Management
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Knowledge Management questions
1. Techniques used to convert tacit to explicit knowledge
- The technique used for converting tacit to explicit knowledge is externalization
(Battistutti and Bork 2017).
2. Define tacit and explicit knowledge, outlining the issues associated with
a. having too much tacit knowledge within an organization
- Tacit knowledge is the knowledge that includes expertise that is in the heads of the
people within an organization (Chuang, Jackson and Jiang 2016). It is carried as an
individual memory. On the other hand, explicit is the visible knowledge present in the
form of reports, literatures, letters and memos. It can be transformed into methods,
systems, objects etc. One of the main issue of having too much tacit knowledge within
an organization is that when the employees leave the organization, the overall memory
of organization suffers as a setback which gradually result in decreased efficiency and
performance.
3. Discuss the approach undertaken by TATA to encourage the conversion of tacit to
explicit knowledge
- The technique used by Tata group to convert tacit to explicit knowledge is by
capturing the experts’ tacit knowledge which resides within him in the form of the
know-how and the insights.
4. Knowledge Management strategy adopted
- Tata group has implemented the Balance score card all over its businesses (Hansen and
Schaltegger 2016). It is designed in a manner in which it is aligned with the main
business objectives of tata group. Also, the knowledge in TCL is differentiated into 3
levels- basic needs, enabling needs and Strategic needs.
5. Involvement of management in KM initiatives

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- The managers are TATA subscribe to many sources of information and belong to
different communities. They also read many different publications and looks for what
might be useful for the others in the organization. Also, they ensure steady stream of
high quality people getting inducted to fuel the growth plans. For example, they have
implemented initiatives like titli, intended for the crosspollination of the experiences,
ideas and the learnings from one other’s successes and failures. They have also
implemented the Know More Booklets that addresses specific area of its functioning
where in the best practice and the learnings have stimulated improvements (Syaifudin
2017).
6. Impact and use of technology in KM initiatives at TATA and the role of IT in Tata for
KM
- Tata Chemicals is providing safe, affordable drinking water to huge number of people
by introducing nanotechnology based water purifier that is both innovative and low-
cost. Also, The Company’s Centre for Agri-Solutions and Technology gives advice on
the farming solutions as well as on the crop nutrition practices.
7. Consider specific use of intranet in KM initiatives especially as they are a multinational -
global business
- A) For the creation and sharing of knowledge Tata Motors, Tata Steel and Tata
Chemicals is using various tools provided to the people with the help of Intranet.
- B) Tata has implemented a KM initiative called vibes which is an electronic portal and
this can only be accessed by the use of Intranet.
8. Discuss the benefits of organizational learning as part of knowledge management
initiatives within a business.
- There are several benefits of organizational learning as part of knowledge management
initiatives within a business and they are- decreased employee turnover within an

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organization, efficiency gains, increased profit and productivity, developing leaders at
all the levels, improved ability for the employees to adapt and embrace change and
creating a culture of inquiry and knowledge sharing.
9. Analyze the organizational learning initiatives established by TATA and the benefits this
brought to their operations.
- Tata is focused on continuous realization of requirement for building knowledge base
of the company. Some of the Key learning initiatives at TATA are Titli, Know More
Booklets, Senior Leader Talks and K Connect (North and Kumta 2018).
10. Define SECI and its application of SECI to Tata and its subsidiary companies
- SECI is one of the models of knowledge creation. Here, the main focus is on the
conversion of tacit and explicit knowledge into the knowledge required for fulfilling
the requirements of organizations like Tata Group. It was a model developed by
Ikujiro Nonaka and later revised by Hirotaka Takeuchi
- The main components of this model are socialization, externalization, combination and
internalization (Nonaka and Toyama 2015). Consideration of the SECI model helps
the audience to understand the dynamics of knowledge creation within the workplace.
Renewables are the primary source for Tata in terms of attaining the annual revenue of
Rs 26.79 Billion for the financial year 2017-18. Meetings are an example of
socialization, where tacit knowledge is transferred from the internal environment to the
external ones. Sending drafts about the projects and plans to the higher officials reflect
the externalization of the tacit knowledge into explicit knowledge. Usage of computers
and systems for conducting 3D prototyping for the initiatives is the combination of
explicit knowledge (Nonaka and Toyama 2015). Knowledge transfer between the