MGMT20144 Presentation: Knowledge Management, Tech & Ecommerce, 2019

This presentation provides an overview of knowledge management, technology, and ecommerce, highlighting the importance of information in modern business management. It distinguishes between data and information, emphasizing how processed data becomes valuable information. The presentation delves into different types of knowledge, including tactic and embedded knowledge, and discusses the knowledge management process, covering aspects like knowledge discovery, organization, sharing, reuse, creation, and acquisition. It also addresses the critical role of knowledge management during times of crisis, using the Mortgage Code Compliance Board as a case study. The presentation emphasizes the significance of managing knowledge effectively to achieve organizational goals and maintain a competitive advantage. Desklib offers similar solved assignments and resources for students.

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Knowledge Management,
Technology and ecommerce
• Information is vital in the modern world of business
management.
• In order for a company to make valuable use of information
they need to harness it and make it available at the required
time and place.
• Data is the raw facts or unusable information.
• When this data has been processed and made into a usable
form in the relevant hands it becomes information.
• Knowledge is having awareness of where and when which
information can be useful.

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ecommerce
 ecommerce can be described as any purchase and sale that takes
place over the internet.
 e-business on the other hands deals with all the workings of
running a business over the internet.
 The first ever online purchase took place on August 11 of 1994
when a compact disk was sold over the internet on a website known
as NetMarket.
 Since that date the industry has taken off and is currently a
multimillion dollar industry.

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Different Types of
KnowledgeIn order to clearly understand the concept of knowledge management we must first
understand what knowledge is and the different types of knowledge that exist.
. Knowledge exists in different forms depending on the different contexts applicable, in
business and management two main types exist and these are tactical knowledge and
embedded knowledge (Hislop Bosua & Helms, 2018).
Different types of knowledge are also handled in different ways,.
information gathered and stored over many years by professionals in data management
systems are handled and managed differently from information that was decide upon and
typed down on a word document.
 Research has also illustrated that knowledge usually exists as a mixture of both embedded
and tactic knowledge and methods should be developed to manage knowledge in this form
(Ortenblad, 2017).

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Tactic Knowledge This type of knowledge was first explained by Polanyi in 1966 and can be referred to as
knowhow.
 The knowledge type defines the knowledge of how to perform a particular task usually
develops as a result of experience in a particular situation.
 Since the type of knowledge is personalized and usually dependent on a situation the
knowledge is contextual in form (Aghamirian, Dorri & Aghamirian, 2015).
 Tactic knowledge is the most difficult to manage and store due to its personalized nature;
the knowledge type is also one of the most significant and is most likely to lead to a new
innovation or breakthrough in business.
 It is difficult to document and pass on tactical knowledge that has been gained through
years of experience to a new employee, this observation explains why job experience is
highly regarded when companies are looking for new employees (Webb, 2017).

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Embedded Knowledge
According to credible authors embedded knowledge in the knowledge
that is contained in particular processes and products.
This knowledge is more on the action than the doers of the actions.
This knowledge can include benefits of a particular course of action
over another or a formula that makes a particular process more efficient.
 Embedded knowledge can be encoded formally or informally
depending on the company’s knowledge management systems as well as
it practices and policies (Ahmad, Lodhi, Zaman & Naseem, 2017).

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Knowledge Types

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Knowledge Management Process
The Knowledge management Process involves various steps that actualize an organization’s
ability to avail essential knowledge to the right person at the right time.
 This process is divided into six major aspects that form the basis upon which the
knowledge management process is derived from.
These major aspects include knowledge discovery and detection, knowledge organization
and assessment, knowledge sharing, knowledge re-use management, knowledge creation and
knowledge acquisition.
The knowledge management process is one of the most essential aspects of knowledge
management as it enables an organization to derive a workable knowledge management
strategy from its processes.

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Knowledge Discovery and Detection
This aspect involves the use of various practices to uncover knowledge that already exists in the
organization.
Knowledge available in an organization may include explicit knowledge tacit knowledge and
embedded knowledge
 Explicit Knowledge discovery and detection is where an organization makes use of various tools such
as information gathering and IT systems among others, to search for and uncover knowledge that
already exists in their documents and data reports.
 Tacit Knowledge discovery and detection is where an organization uses various tools such as
knowledge surveys and questionnaires, to quiz their experts on their knowledge about a specific task.
 Embedded Knowledge discovery and detection is where an organization makes use of observation
and analysis to uncover knowledge about how the organization performs a certain task in a certain way.

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Knowledge Organization and
Assessment

This process simply involves the categorization and storage of the previously uncovered
knowledge.
The process include; Explicit knowledge organization which involves the use of hierarchical
knowledge mapping which allows the user to search via a category.
An organization might also use the tacit knowledge organization process where a knowledge
coordinator is in charge of categorizing knowledge uncovered from experts. He or she is also
tasked with including information on how valuable certain knowledge is to the organization.
The last method of organization is the use of embedded knowledge organization which
involves the use of workflow analysis and performance measures to organize knowledge.

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Knowledge Sharing
This process is initiated when an employee searches for knowledge or is handed knowledge
by the organization.
Organizations can use a process known as explicit knowledge sharing which requires a
knowledge seeker to be able to define the knowledge needed. A knowledge seeker should also
be able to have access to the storage location and should be able to access a complete version
of the knowledge.
Organizations might also use the tacit knowledge sharing which is a process that requires
socialization. An organization is recommended to foster day to day interactions which might
facilitate tacit knowledge sharing.
 Organizations can also use the embedded knowledge sharing process which is a process
that involves the incorporation of certain knowledge used in one set of product and process
into another set of product and process.

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Managing Knowledge Re-use
This process simply involves managing how a knowledge holder might re-use a certain
acquired knowledge.
It is a process that concentrates on three different roles that a knowledge holder might play.
 These roles include the knowledge producer who is the actual knowledge creator, the
knowledge intermediary who is responsible for packaging and storing of the knowledge and
the knowledge consumer who user of the knowledge.
 This process also involves some situations that may occur while re using the knowledge.
 These situations might be internal where a knowledge producer uses his knowledge some
time later.
An external situation whereby a knowledge consumer uses another person’s knowledge.
 An organization is advised to adjust the cost of knowledge access and also be aware of
different situations that occur in the reuse of knowledge and set up practices to ensure that it
is efficient.

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Knowledge Creation
This process involves the use of certain practices to ensure that employees are able to
come up with new knowledge.
 Organizations are advised to encourage creativity and innovation in order to create new
knowledge.
 It is also important to encourage sharing of new knowledge discovered among employees.
Organizations are encouraged to provide knowledge creation employees with relevant and
timely data analysis for them to create knowledge from.
Knowledge creation is an ever present ad continuous process where employees are able to
interact and share new knowledge and innovate ideas on how to add to or change a certain
knowledge to a more useful version.
This process is critical but may at times be interfered by strict policies that an organization
might imply.