Knowledge Management: Tools, Techniques and Implementation in Booz Allen & Hamilton

This report discusses the application of Knowledge Management process, tools and technique in Booz Allen & Hamilton to identify different task development possibility of the company to upgrade the functional activity of the organisation. It also critically discusses the environment and the implementation of the theoretical concept to illustrate the conclusion of the research.

Running head: KNOWLEDGE MANAGEMENT
Knowledge Management
Name of the Student
Name of the University
Author Notes

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Table of Contents
1. Introduction:...........................................................................................................................2
2. Background of the organisation:............................................................................................2
3. Literature review....................................................................................................................2
Aspects of KM tools, models and technique in the organisation:..........................................2
Organisational learning and learning organisation:................................................................3
Knowledge sharing and trust:.................................................................................................4
Communities of practice:.......................................................................................................5
Applying knowledge for innovation and new knowledge creation:.......................................5
KM and organisational culture:..............................................................................................6
KM governance and organisational memory:........................................................................7
4. Critical discussion on outcome of the implementation of KM:.............................................8
5. Conclusion:............................................................................................................................8
References:...............................................................................................................................10

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1. Introduction:
Knowledge and communication sharing is a very important task for an organisation
which is possible through the utilisation of IT system. In this report case study of the
knowledge and communication sharing company BA&H is going to be discussed followed by
the application of Knowledge Management process, tools and technique to identify different
task development possibility of the company to upgrade the functional activity of the
organisation. Hence, critical discussion of the environment and the implementation of the
theoretical concept will help to illustrate the conclusion of the research.
2. Background of the organisation:
Booz Allen & Hamilton is a private company is a multinational firm that deals with
the knowledge sharing and communication development activities since 1914. The
consultation firm is segmented in two parts such as global technology business and global
commercial business. Due to the huge potentiality and necessity of the service the
organisation employed more than 9800 employees and 100 officers in the international
market. The organisation enables to obtain huge success by selling products and a profit of
$1.8billion in the year 1999. The organisation has huge efficiency in KOL (Knowledge
OnLine), corporate culture and management and knowledge sharing and barriers.
3. Literature review
Aspects of KM tools, models and technique in the organisation:
Knowledge management tools are utilised to promote the organisational practice in a
systematic manner. The organisation Booz Allen & Hamilton is a private company considers
the models and implements the technique in different function of the company to maintain the
sustainability of quality service provision. Palma et al.(2014) stated that in order to perform

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knowledge online process, corporate culture and management as well as prevention of
knowledge sharing barriers are effectively regulated by the tools. Content repository is the
document management software which is preferred to consider preservation of web content,
documentation and social contents. On the other hand Furmankiewiczet al.(2014) argued that
communication tool and knowledge search is utilised for the management of communication
of the knowledge and identify the knowledge produced from communication. Moreover,
search engine regulation is regulated by the implementation of CRM and ECM.
According to Gupta (2015), socialization of knowledge helps to develop customer
relationship which is a major aspect of KM tool application similarly knowledge visualisation
for the organisational purpose. Finally big data and decision support helps to maintain
velocity and structure and volume on the other hand pattern of the data discovery is
considered by the respective tools. Wang and Wang (2016) mentioned that relationship and
coordination between the applications of the tools are highly effective for the organisational
benefit to share knowledge and communication through the IT system.Therefore, aspects of
the potential knowledge management tools enhance the effectiveness to induce the potential
process of the organisation to perform their business in the international market.
Organisational learning and learning organisation:
As per the case study of Booz Allen& Hamilton it has been observed that Knowledge
online is the most effective process of learning of the organisation. Management of
knowledge tools in the organisation is performed to generate their learning
capability.Diedrich and Guzman (2015) stated that IT system enhances the online system to
provide its outcome against the input. Therefore, the structure of knowledge online holds a
typical area of an organisation and serves offices, business operations, training, idea mart,
knowledge, expert and resumes etc. Implementation of the KM tools such as socialisation

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knowledge, big data and decision support perform as per their aspects the serve the learning
requirement of the organisation. In this context Natek and Zwilling(2014) stated that
evidence based practice along with the rate of success in the market significantly induce the
scope of the learning skill development from the knowledge management followed by the
knowledge search tool that can present any sort of information from the data base to the
organisation to promote its business activity to keep fluent service to the customers. BA&H
focused on the skill up gradation of the team by recruiting skilled members in the group to
make other employees empowered during the time of official work. Knowledge exchange
and effective mode of its application makes the situation significant to achieve the company
huge success.
Knowledge sharing and trust:
In the organisation knowledge sharing is performed by the conscious acceptance of
the KM tool by the organisation named BA&H. As per the case study the organisation have a
plan of sharing of home office day to exchange of knowledge with the partners and co-
workers. In this context it can be mentioned that communication tool of KM help to perform
the knowledge sharing process in an effective manner (Li et al. 2014). Before theuploading
practice of the data in the KOL database discussion between the intellectual capital days on
selected topic and result of the future are critically handled to obtain effective knowledge
sharing. Evaluation of the discussion is performed by the critical analysis by the organisation
BA&H which is significant to generate level of trust among the customers that makes the
organisation effective to obtain success in the competitive market. Hence, KM model helped
the organisation to fulfil the aim of knowledge sharing as per the aspect of the existing tool of
the Knowledge management process.

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Communities of practice:
The community of knowledge sharing is conducted in the organisation BA&H among
the corporate culture. International business organisation takes service to generate their need
of knowledge sharing and communication process to develop business. Knowledge
management through the application of different software by the utilisation of the KM tool
makes the practice easier. Moreover, Séin-Echaluceet al.(2015) affirmed that communication
in the organisation context for the international market effectively induces the dynamicity of
the business. Community practice has several requirements to perform knowledge sharing in
BA&H such as upgraded paths of carrier, networking of idea, conflict handling, regulation of
competition and achievement and team regulation. The six different hierarchy level of the
organisation helps the organisation to achieve its aim of knowledge management followed by
the application of KM tool. As per the view of Webb (2017) cooperative style management of
the knowledge significantly helps to transfer the formulated responsibility among the lower
group of individual to prepare the environment for getting possible productive outcome.
Applying knowledge for innovation and new knowledge creation:
Followed by intellectual products and the methodologies BA&H enables to develop
innovation. Deshpande et al. (2014) mentioned that knowledge on a project from different
aspect helps to identify the lacking in innovation that can be generated. The consultation
practice of the organisation BA&H influences the environment to develop the knowledge
application process by managing it in a potential manner. As per the case study of the
company program implementation of the change of culture is responsible for the innovation.
Identification of the scope of innovation is possible because of the application of KM tool
which is significant to recognise the intellectual capital present in the organisational database.

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In this context Campatelliet al.(2016) stated that for innovation application of
knowledge refers the assessment of the future possibility of the topic that enhances the
effectiveness of the aim of the organisation by the application of KM tools and techniques in
a wide range. The Knowledge online plays a vital role in case of BA&H which is beneficial
for the implementation and planning of innovation in different market condition to satisfy the
need of the customers.
New knowledge creation takes place by uploading the current incidents in the
database by an organisation. Collection of data from the circumstances is performed through
the KM technology and implementation of the skill of experts makes the knowledge creation
trustworthy. Deshpande et al.(2014) stated that true information and sharing of it makes the
practice or service facility of an organisation effective. In present days a number of fake data
accumulations destroy the authentication of a consultation organisation. However effective
focus of the organisation and regularity of the attentiveness of the organisation helps to fulfil
the motto to serve the customers in all over the world. In order to create new knowledge
strong human and organisational networking along with the four areas such as data,
information, knowledge and collective IQ increase the scope of effective service for the
ultimate success and viability of the performance of the organisation (Wan et al. 2017).
Hence, implemented KM tools and its proper application in the practice of BA&H
organisation as per the case study makes the environments of knowledge creation fulfil.
KM and organisational culture:
KM is a theoretical model which is consciously implemented in the knowledge
sharing and communication practice by the organisation BA&H. The organisation has a
strong culture to maintain its potential environment by practicing regular learning and the
empowerment of the employees of different hierarchy level (Hamoudet al. 2016). Hence,

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knowledge sharing process and function of the organisation is regulated in a potential manner
to improve the environment as per the need of the generation followed by the implementation
of innovation and creation of new knowledge. Internet utilisation in the particular system is
entirely regulated by the Knowledge Management Tool which is the reason of success of the
organisation to earn a huge profit in the year 1999. It has been observed that the organisation
is flexible to accept different potential methods reflect from the theoretical technique of KM
(Natek and Zwilling, 2014). It makes the organisation enable to achieve the goal in a
systematic manner by preventing the existing barriers and risk factors.
KM governance and organisational memory:
Knowledge and empowerment of the existing human resource of the organisation
BA&H induces the function of the organisation. Regulation of a theoretical process is
possible if proper idea of a process present in the people. The organisation’s knowledge
sharing and communication has a strong memory of collected data (Wang and Wang, 2016).
The management of the data bank and consultation practice of the data influences the process
of regular evaluation to formulate new knowledge and enlarge the size of memory. The
relation between the organisation and human networking induces the scope of KM
governance by applying the principles to obtain suitable results from the communication
practice in the organisation during the time of its success (Furmankiewiczet al. 2014). As per
the case study the maintenance of hierarchyis completely regulated by the KM process which
is an important tool of innovation generating in the environment of the company. Moreover,
identification of the possible service provision actions and exploitation of the effective
possibility to obtain success.

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4. Critical discussion onoutcome of the implementation of KM:
The implementation of the KM technology and tools in the performance process of
BA&H the consultation process has developed to serve the customers by fulfilling their
expectation. Campatelliet al.(2016) stated that knowledge sharing and communication
through IT system increase the effectiveness for the effectiveness of the organisational
practice to prove the trustworthiness of the information collected and uploaded in the
database. Evolution of the knowledge sharing and communication process insists to apply the
KM technology and tool for the maintenance of the process helps to observe the preparation
of innovation and new creation of knowledge and its sharing to satisfy the organisational
need. Therefore, the theoretical aspect of KM model and the case study of the consultation
company BA&H reflects the strong relationship to promote the practice of the firm that
results a grand success in the competitive environment.
On the other hand Al-Arimiet al.(2017) stated that acceptance of the innovation in the
data preservation makes the environment effective to reflect the effectiveness of the KM tool
in a general aspects. Moreover, the organisation is very much focused on the organisational
employees and offers to generate the ultimate vibe. Therefore, it can be stated that the
organization enable to obtain expected result from the setting.
5. Conclusion:
It can be concluded that implementation of the knowledge management tools and
techniques in the business of BA&H company helps to upgrade their communication and
knowledge sharing process in the international context. Development of innovation and
implementation of the new information on the data base along with its sustainability
significantly makes the organisation to keep their business dynamic to satisfy the need of the
customers and thus the organisation enable to achieve success in the year 1999.new

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information on the data base along with its sustainability significantly makes the organisation
to keep their business dynamic to satisfy the need of the customers and thus the organisation
enable to achieve success in the year 1999.

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References:
Campatelli, G., Richter, A. and Stocker, A., 2016. Participative knowledge management to
empower manufacturing workers. International Journal of Knowledge Management (IJKM),
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Deshpande, A., Azhar, S. and Amireddy, S., 2014. A framework for a BIM-based knowledge
management system. Procedia Engineering, 85, pp.113-122.
Diedrich, A. and Guzman, G., 2015. From implementation to appropriation: understanding
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Journal of Knowledge Management, 19(6), pp.1273-1294.
Furmankiewicz, M., Sołtysik-Piorunkiewicz, A. and Ziuziański, P., 2014. Artificial
Intelligence and Multi-agent software for e-health Knowledge Management System.
InformatykaEkonomiczna, 2(32), pp.51-63.
Gupta, P.K., INTELLECTUAL ADVANCE Inc, 2015. Knowledge management system with
collective search facility. U.S. Patent 8,990,196.
Hamoud, M.W., Tarhini, A., Akour, M.A. and Al-Salti, Z., 2016. Developing the main
knowledge management process via social media in the IT organisations: A conceptual
perspective. International Journal of Business Administration, 7(5), p.49.
Li, M., Jin, L. and Wang, J., 2014. A new MCDM method combining QFD with TOPSIS for
knowledge management system selection from the user's perspective in intuitionistic fuzzy
environment. Applied soft computing, 21, pp.28-37.

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Natek, S. and Zwilling, M., 2014. Student data mining solution–knowledge management
system related to higher education institutions. Expert systems with applications, 41(14),
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Palma, J.L., Courtland, L., Charbonnier, S., Tortini, R. and Valentine, G.A., 2014. Vhub: a
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