Knowledge Management: Tools, Techniques and Implementation in Booz Allen & Hamilton

Running head: KNOWLEDGE MANAGEMENT
Knowledge Management
Name of the Student
Name of the University
Author Notes

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Table of Contents
1. Introduction:...........................................................................................................................2
2. Background of the organisation:............................................................................................2
3. Literature review....................................................................................................................2
Aspects of KM tools, models and technique in the organisation:..........................................2
Organisational learning and learning organisation:................................................................3
Knowledge sharing and trust:.................................................................................................4
Communities of practice:.......................................................................................................5
Applying knowledge for innovation and new knowledge creation:.......................................5
KM and organisational culture:..............................................................................................6
KM governance and organisational memory:........................................................................7
4. Critical discussion on outcome of the implementation of KM:.............................................8
5. Conclusion:............................................................................................................................8
References:...............................................................................................................................10

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1. Introduction:
Knowledge and communication sharing is a very important task for an organisation
which is possible through the utilisation of IT system. In this report case study of the
knowledge and communication sharing company BA&H is going to be discussed followed by
the application of Knowledge Management process, tools and technique to identify different
task development possibility of the company to upgrade the functional activity of the
organisation. Hence, critical discussion of the environment and the implementation of the
theoretical concept will help to illustrate the conclusion of the research.
2. Background of the organisation:
Booz Allen & Hamilton is a private company is a multinational firm that deals with
the knowledge sharing and communication development activities since 1914. The
consultation firm is segmented in two parts such as global technology business and global
commercial business. Due to the huge potentiality and necessity of the service the
organisation employed more than 9800 employees and 100 officers in the international
market. The organisation enables to obtain huge success by selling products and a profit of
$1.8billion in the year 1999. The organisation has huge efficiency in KOL (Knowledge
OnLine), corporate culture and management and knowledge sharing and barriers.
3. Literature review
Aspects of KM tools, models and technique in the organisation:
Knowledge management tools are utilised to promote the organisational practice in a
systematic manner. The organisation Booz Allen & Hamilton is a private company considers
the models and implements the technique in different function of the company to maintain the
sustainability of quality service provision. Palma et al.(2014) stated that in order to perform

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knowledge online process, corporate culture and management as well as prevention of
knowledge sharing barriers are effectively regulated by the tools. Content repository is the
document management software which is preferred to consider preservation of web content,
documentation and social contents. On the other hand Furmankiewiczet al.(2014) argued that
communication tool and knowledge search is utilised for the management of communication
of the knowledge and identify the knowledge produced from communication. Moreover,
search engine regulation is regulated by the implementation of CRM and ECM.
According to Gupta (2015), socialization of knowledge helps to develop customer
relationship which is a major aspect of KM tool application similarly knowledge visualisation
for the organisational purpose. Finally big data and decision support helps to maintain
velocity and structure and volume on the other hand pattern of the data discovery is
considered by the respective tools. Wang and Wang (2016) mentioned that relationship and
coordination between the applications of the tools are highly effective for the organisational
benefit to share knowledge and communication through the IT system.Therefore, aspects of
the potential knowledge management tools enhance the effectiveness to induce the potential
process of the organisation to perform their business in the international market.
Organisational learning and learning organisation:
As per the case study of Booz Allen& Hamilton it has been observed that Knowledge
online is the most effective process of learning of the organisation. Management of
knowledge tools in the organisation is performed to generate their learning
capability.Diedrich and Guzman (2015) stated that IT system enhances the online system to
provide its outcome against the input. Therefore, the structure of knowledge online holds a
typical area of an organisation and serves offices, business operations, training, idea mart,
knowledge, expert and resumes etc. Implementation of the KM tools such as socialisation