Knowledge, Skills and Behaviour of HR Practices

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UNIT 35Developing Individual, Teamsand Organisation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Knowledge, Skills and Behaviour of HR practices..........................................................1P2 Personal Skill Audit..........................................................................................................3TASK 2............................................................................................................................................7P3 Difference between Organisational and Individual Learning...........................................7P4. Need for continuous learning and professional development.........................................8TASK 4..........................................................................................................................................11P5. Analysing the contribution of high-performance working in employee engagement andcompetitive advantages........................................................................................................11TASK 4..........................................................................................................................................12P6 Evaluation of different approaches to performance management...................................12CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16
INTRODUCTIONIn modern era, development plays a vital role in every single organisation. This processensures long term successfulness and sustainability of these firms. Apart from this, training anddevelopment programmes also essential for employees. This helps them in working effectivelyand with efficiency (Bolman and Deal, 2017). A talented individual and team in an enterprisehelp them in giving hard competition to rivals. Achievement of goals becomes so easy forcorporations when they have staff members with innovative minds. Under this report, amultinational company i.e. Whirlpool has been taken. This organisation deals in home applianceslike washing machine, air conditions, water purifiers and etcetera. Firm is rapidly enhancing itsbusiness in all over world. Away from this, project includes behaviour of HR in upgrading skillsand knowledge of employees. Also, personal audit of a working individual by whichmanagement can take actions to upgrade their skills and knowledge. HPW contributes in givingrivalry to competitors at marketplace and some approaches that aids in evaluating performanceof management.TASK 1P1. Knowledge, Skills and Behaviour of HR practicesMarket usually have a dynamic nature. Therefore, it is important for firms tocontinuously change its operations or modify them. This process also brings new techniques andtechnologies that employees are not familiar with. Here, management helps in enhancing skillsand knowledge of staff members (Carlström and Ekman, 2012). HR managers in Whirlpool firstlook at performance of an individual then take actions accordingly so that they can become moreefficient at workplace. These actions can be like T&D plan. On job and off job are two type ofsessions in this plan. Continuous learning is an ongoing process that improves both skills andknowledge of workers. This fills staff members with confidence and make them dedicatedtowards their duties assigned.Apart from this, Whirlpool's administrators forms new policies that keep their workershappy. They also give healthy working environment that helps in enhancing employees’relations. There are some skills that a manager should have so that employees listens to them andthese are:
Skills which are related to managing operations:Manager is the one who is responsiblefor managing all activities which are related to business operations. Moreover, these supervisorsachieve aims that has been organised by leaders of Whirlpool. After this, they assign jobs tosubordinates. But, it is also important for them to find capabilities of an individual and give themtasks as per their abilities. This process aids in attaining targets effectively and efficiently. Propermanagement assign duties to talented staff members. By this, Whirlpool achieve its objectiveseasily also improves its goodwill at marketplace (Richter and et. al., 2012).Good communication skills:Managers gives job to every single person in Whirlpool.Hence, it is mandatory for person to communicate with staff members in a proper way andproviding them adequate instruction about their duties so that they complete tasks withinspecified time limit. By this, they understand easily that what the job is assigned for and what he/she is responsible for. This also improves employee relations in between employer andemployees.Behaviour of an HR professional in an organisation are mentioned below: -Ethical Behaviour:The way employees follow all these instruction and policies, it isnecessary for managers also to follow them in an appropriate manner. This helps them in givingexample of their own in front of staff members so that they perform duties in better manner.Superior should take care that their organisation is functioning through which investors, workersand customers are benefited. Apart for this, worker will only listen and accept the rules ifsupervisor is also following.No Partiality: This is one of a quality which is importantly a manager should possess sothat they are able to organise tasks among their staff members. Supervisors should treat allsubordinates fairly and don't discriminates them on ground of gender, religion or background.They are required to provide them various opportunities through which they are able to move upin their career (Hirst and et. al., 2011). But, it is also mandatory for Whirlpool's manager toassign jobs to every individual as per their capabilities. This aid in attaining goals and objectivesefficiently and in timely manner.An HR manager should be full of knowledge:Knowledge of Whirlpool:Executive of the company should have appropriate knowledgeof products and services that whirlpool is dealing with. This helps them in giving training to2
employees through which they carry out activities effectively. Apart from this, they should alsohave innovative mind which aid in optimizing all the operational activities (Gibbs, 2013).Cognition of government's rules and regulations:HR management should properlyknow about the employment legislations so that they are able to regulate system appropriately.This helps them in making policies in favour of employees through which they provide positiveworking environment and to safeguard them from unethical practices.P2 Personal Skill AuditEvaluation should be done from time to time of an individual. This can be done bylooking at previous performances of staff members. If workers having any sort of issue atworkplace it is managers duty to resolve them as soon as possible. So that not conflicts getsraises.In this kind of audit,Whirlpool managers should look at current and previous productionof a working individual. This action gives supervisors an overview that what part the workershould need to work on. Training and development programmes plays a vital role in enhancingboth knowledge and skills of them (Warrick, 2011). These sessions pulls up the strengths andweaknesses that a member have.An audit which have been set by an HR manager of Whirlpool are as follows:SkillVery GoodGoodAdequateLittle or noexperienceInformationTechnologyUse Microsoftoffice wordUseExcelSpreadsheetUse databaseUse the internetUse EmailUse PowerPoint3
SkillVery GoodGoodAdequateLittle or noexperienceCommunication skillsDraftingcontracts ofemploymentTaking notesof disciplinaryhearingWrite reportsProducematerials tosupportpresentationsDelivering atrainingsessionResolvingdisputesInterviewingAdvising onHR issuesSkillVery GoodGoodAdequateLittle or noExperienceProblemsolving skills4
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