John Kotter Change Management Model for Bupa Care Home

JOHN KOTTER CHANGE
MANAGEMENT MODEL
Presented by:
Name of the Student:
Name of the University:

INTRODUCTION
 For the change management, Kotter’s model
(2011) can be used by Bupa Care Home that
consists of varied steps:
 According to him, an organization drive change
through changes in leadership style or
organizational strategies having an impact on the
employees of the organization.
 If there is resistance to change, it becomes a
disadvantage for the whole organization in the
change process.
 Moreover, employee resistance can result in the
failure of the management to drive towards
success and excellence.

KOTTER’S CHANGE
MODEL
Therefore, taking the case study into
consideration, there is low worker
engagement impacting the quality of care
services resulting in client abuse.
There is also poor quality of health and social
care service where clients are subjected to
abuse and neglect.
 Establishment of sense of urgency: For
the implementation of change, it is important
for me as a new manager to direct the efforts
towards creation of urgency among the health
and social care workers.