Lack of Communication Between Management and Employees

Added on - 21 Feb 2021

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Table of ContentsTopic: “To investigate the impact of ineffective communication between management andemployees on morale of human resources: A study on NHS.”.......................................................1Introduction......................................................................................................................................1Description of Organisational Problem...........................................................................................2Root cause of Problem, with proposed solutions.............................................................................5Potential challenges of implementing the solutions.......................................................................12Conclusion.....................................................................................................................................13References......................................................................................................................................15
Topic:“To investigate the impact of ineffective communication betweenmanagement and employees on morale of human resources: A study onNHS.”IntroductionToday, health sectors plays a crucial role in developing a healthy environment forsocieties where people can live a better life. This would help in increasing life expectancy aswell that ultimately leads to improve social life of people also. National Health Service (NHS) isone of the reputable healthcare organisations of UK that has found in 1948. This service centremainly aims to improve quality of people and increase life expectancy of people, by offeringeffective treatment and support to individuals in living health-life. In achievement of thisobjective, service providers play a significant role in providing nursing facilities to patients.They are highly responsible for managing patients and their illness for improving quality of lifeof them. Managing illness means that it is not just about writing prescription. If patient is goingthrough worry and stress to an extent where they can’t work then problems cannot be solved byjust giving anti-anxiety medicines (Ağan and et. al., 2016). Managing problem is engaged withtalking to patients, acknowledging the causes as well as guiding patients through which stresscan be minimized (Allen and et. al., 2012). Impact of illness does not denote physical effects ofillness. If patient is going through physical effects of illness then it denotes impact of illness.Suppose that patient is having problem of liver and requires transplant then it involves patientsfear along with worry they are going through. A good clinician works to improve as well asmanage such effects.Similarly, as every organization has its own administrative department who is responsiblefor carrying out different set of roles and responsibilities, they are also played significant rolethat accountable for day to day happenings within clinical office. They works at front desk, areliable to deal with patients along with this they fill medical documents along with handlinginsurance forms. There is no formal educational need along with this training is provided on thejob(André and et. al., 2014). There are various programs which renders certification thatprovides competency. Within NHS, a person is responsible for supporting an executive,organization, group or department especially by management of administrative tasks likescheduling appointments, correspondence, data entry and filing. A hospital manager formulates1
decision with respect to finance and structure. They evaluate new procedures as well asefficiency of health care. Hospital managers work along with administrators to plan as well ascoordinate with health services which are provided by organization. They are also responsible forsupervising all areas of hospital which comprises of physicians, nursing, medical records, healthinformation technicians and many others(Flamholtz, 2012). Clinical managers are also liable torecruitment & selection, their development, formulation of policies along with implementation ofpolicies and setting & monitoring budgets as well as make purchase decisions for equipment.Non-clinical roles are those who are not liable to any kind of medical testing or attention. Itcomprises of coders and medical billing, transcriptional, hospital executives, receptionists andany other individual who works like a support staff within hospital like human resources,administrative assistants, IT, etc. Thus, collaboration of these staff members help NHS inproviding the best case services to patients.Description of Organisational ProblemAs in providing services to individuals and creating a healthy environment, the main rolein health-care organisations is played by staff members. Therefore, if there will be lack ofcommunication in between management and employees then, this may directly demoralise thehuman resources(Houben and et. al., 2014). Without proper communication, staff members athealth-care organisations feel less-motivated and also contributed less support in deliveringservices to patients. So, this may lead to put direct affect the health of patients and create anumber of risk factors for them as well. In this regard, a research is going to conduct to analysehow ineffective communication put impact on employee engagement and morale of staffmembers at health-care organisations. For this purpose, a case analysis is done on NationalHealth Service by formulating a number of objectives as given beneath:Aim:“To investigate the impact of ineffective communication between management andemployees on morale of human resources: A study on NHS.”Objectives:To determine how ineffective communication impact on morale of human resourceswithin health-care organisation.To identify the issues faced by NHS due to ineffective communication between itsmanagement and employees.2
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