Understanding the Work Environment in NHS: A Case Study

This case study explores the nature of the NHS, its history, aim and objectives, role and responsibilities of volunteers, ethical issues, legal framework, and career progression. It also includes a reflection on the experience of working as a volunteer nurse in NHS.

LC566 Understanding the
work Environment II-
Portfolio

Table of Content
INTRODUCTION...........................................................................................................................2
Discussion of work, Volunteering and organization...................................................................2
Nature of an organization............................................................................................................2
Reasons of choosing the firm......................................................................................................3
Policies of an organization...........................................................................................................3
Career progression.......................................................................................................................4
Roles and responsibilities............................................................................................................4
Relationship with managers.........................................................................................................5
Gender and ethnic composition of colleagues.............................................................................5
Ethical issues...............................................................................................................................5
Legal framework..........................................................................................................................6
Reflection.....................................................................................................................................6
CV................................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The current study is based upon the case study of NHS which is a top international firm
in UK who provide best health care services to their patients. The study will describe the nature
of the firm and its history, aim and objectives. Further, report will describe the role and
responsibilities of volunteers and some ethical issues which they face and then describe the legal
framework which is related to this profession. Also, study will present the reflection that shows
the skills which are gained under this profession and then provide update version of CV.
Discussion of work, Volunteering and organization
I am working as a Volunteer nurse in NHS and I am always try to provide the better
health facilities to the patients so that they will easily recover. Also, in NHS, is publically funded
healthcare system of UK and in recent condition of UK, there are around 5 lac people have
signed up to support the NHS in order to help the vulnerable people in order to face with
Coronavirus crisis. The NHS is made of four separate system which serve each part of the UK
i.e. NHS Scotland, NHS England, NHS Wales, and Ireland. In the same way, I am also working
as a volunteer nurse from last more than 1 year and by analyzing the current situation, NHS is
actually extended its target to recruit 750000 volunteer in total so that they will serve for the
nation and society. In the same year, around 12000 staff of NHS is retired but whenever the
country face any issue, they all are ready to rejoin the frontline for the help (Waterson, 2020).
Also, the government also announced a plan to make a shift hospitals with a capacity of around
4000 beds with thousands of volunteers in order to treat the people for their better.
Nature of an organization
History: NHS was establish in 1944 and proposed under Conservative MP and Health
Minister by Aneurin Bevan. Then, the founder also proposed NHS Scotland, Ireland and England
and Wales in 1947 and 1946. But in 1969, NHS Wales was split from England and then the
control was passes to Secretary of State for Wales. Thus, the establishment of NHS was for the
good cause such that to provide the good and best healthcare services to all except wealth. Thus,
in current situation, there were many cases where NHS treat people for free and that is why, it
always attract most of the employees and patients towards it (Fontana and et.al., 2020).

Aim and objectives: The main aim and objective of the company is to improve the
quality of services and minimize the errors. Further, the NHS will always support and value the
staff and even the quoted firm is also respect the confidentiality of individual patients and then
provide them an open access to information about the services, treatment as well as performance.
Relationship with other firm: The relationship of NHS with other healthcare services
are so strong such that it is always ready to support the private hospitals and as the company’s is
provided the best care facilities to them as well (Păceşilă and Colesca, 2020). Therefore, its aim
and proved that NHS is always ready to provide better health care facilities to their customers
and other stakeholders as well.
Reasons of choosing the firm
I choose this particular organization because it was my dream to work under a top and
well known government hospital where I would enhance my own skills and also grab better
future opportunity as well. In the same way, I find an advertisement on newspaper of a volunteer
nurse need in NHS I immediately go and crack an interview. In UK, I actually, research on the
top hospitals where I will easily explore my ideas and raise my knowledge and that is why, I
choose this option. Yes, there was an induction procedure, where our trainer provide us full
detail with regards to my roles and responsibilities so that I can perform my best and also quit if I
think I am not able to perform the work. Thus, the trainer was the first person to whom I was
contact and in the same way, I found so many future option or can say career progression within
NHS.
Policies of an organization
NHS keep complying all the health care sector policies in order to smooth running of its
business. Further, in the same way, the quoted firm is also working best for the patients as well
as staff, also provide equal opportunity to all the people without discriminating with others.
Apart form this, NHS also make sure that it provide all the specific health care goals within a
society and also provide all the equipment to all the staff member which reflect that it make sure
that it comply with all health and safety rules such that emergency exit, gloves, machines etc
(Dresch, Sánchez-López and Saavedra, 2018). Further, the company also have its all the
safeguarding measures such that it complies all the six principle of Care Act, 2014 in order to
make sure that all the individuals of the firm are safe and protected. Moreover, NHS also have

its all safeguarding procedure to women, young, men and children so that none of the patients
have a bad impact towards it.
Career progression
NHS provides a range of opportunity to their customers such that it has a so many related
roles that helps an individual to meet their dreams. Such that it provide number of roles i.e.
Nursing associate, health visitor, school nurse, public health issue, healthcare assistant,
occupational health nurse, assistant practitioner etc. Moreover, NHS also provide the best
training facilities to their staff members in order to make sure that they treat the patients in well
manner. In the same way, when there was a first day of my working in NHS, I also work as a
trainee for three months under probation period. The trainers are also so skilled and provide best
training facilities to us such that induction training, refresher training and apprenticeship training
(Vanderstichelen and et.al., 2019).
Moreover, I also analyzed that apprenticeship training is the best kind of training session
which helps to provide both on- the- job training and off- the – job training method that helps to
realize the actual performance of the staff. Not only this, the company also make sure about the
motivation of employees and for that it keep providing all the incentives opportunity to the
employees so that they will perform the best and also provide the best services to their customers
as well.
Roles and responsibilities
I am working as a Volunteer nurse in NHS where I provide patients care, monitoring vital
signs, administrating the medication and also assist the patients with hygiene. Also, assisting
hospital front desk, taking sample for testing, operating medical equipment and also make sure
about the emotional support. In this way, I try to provide all the care and support to the patients
and tried to make my efforts for the company’s success. As per the situation, I also make care
plan for the patients which have to be follow by every patient and also make sure that about
patient’s recovery as well. In this present scenario, I think that volunteers plays an important role
in all the hospitals because they help to run hospitals smoothly and allow the doctors to spend
their time in other activities as well. In my initial days, I was under the probation period where I
make myself comfortable in this profession and from that, I attend all my volunteers session in
order to keep me up to date with regards to skills.

Relationship with managers
My relationship with the manager are so strong because he like to work with soft hearted
and soft spoken person, that is why, he always encourage me to attain the define aim and
objectives. On the other side, I also have a good relationship with my colleagues and we all work
together and also learn many things which will definitely help me in my profession. Therefore, I
think that in order to grab attention of other users one of my colleague uses wrong techniques
which I don’t like. But apart from him, all the colleagues and service users are so cooperative
and helping in nature which I like the most (Dalmida and et.al., 2016). Such that there were
many situation, where I feel depressed then my colleagues help me to cope up with the problem
and also encourage me by saying I posses a strong capabilities which will definitely help me to
attain my aim and dream.
Gender and ethnic composition of colleagues
In NHS, there were all variety of peoples working and come because NHS make sure that
it comply with the equal opportunity act and that is why, there are all type of staff members
working. Such that my colleagues are an old man, young men, some women who are
practitioners etc. Many of them are differ from their religion and this clearly reflect that NHS
welcome talent without discrimination the people on the basis of caste, gender and ethnicity.
Apart from this, I also analyzed that other volunteers are also related to different caste, such that
some of them are Islamic, one of them is Indian and three of them are Christians. Thus, they all
have a strong skills and capable enough to handle some critical situations (Lombard, 2018).
Thus, it reflected that NHS never discriminate the people and also make sure that their staff
members and patients are satisfied with the offers services or not.
Ethical issues
As per the code of ethics, it is analyzed that nurse should not share any private
information to the third party because it completely against as per the norms. If they do so that
they are sue against the describe law and rules of UK health care system (Ethical issue in
volunteer nurse, 2019). Also, it is the responsibility of the volunteering nurses that they must
consider the needs and respect the values of each person in every professional relationship so
that they cannot perform the wrong deeds against anyone. Further, another ethical issue that

comes under this profession is the discrimination of the people on the basis of caste, gender and
religion and if they do so, then it creates a negative impact upon the company’s brand image and
that is why, they must recognize that the health care is provided to culturally diverse population
in UK as well as across the globe too. In the same way, nurses should also collaborate in order to
create the moral value among the working environment of NHS.
Legal framework
Under this profession, the main legislation is the Nursing and Midwifery Order 200 in
which it is the duty of the nurses to make sure that their patients are getting proper care. Further,
UK government also make legislation which was created under the powers in the Health Act,
1999 which actually determine the pieces of legislation that work together in order to determine
how to operate. But a volunteer nursing do not have a contract of employment that is why, I do
not get the same right which an employee have (Vanderstichelen and et.al., 2019). Though
volunteers do not have a same right, but they get full support form upper authority in order to
make sure that all the arrangement are done and they only help to provide better assistance to the
patients only.
Reflection
The overall experience while working as a Volunteer nursing is so knowledgeable
because I enhance my current knowledge and add many personal as well as professional skills
that also helps me in my future. In my profession as a Volunteer nurse in NHS, I gain good
experience as a nurse, now I am able to identify an injury, disease and also provide a better care
plan to the patients so that they will be recover soon. Not only this, I also enhance my personal
skills while working in this profession such that communication skills, I start making myself
happy so that it I will easily make my patients happy and cure them as well. Thus, it clearly
reflect that my experience with regards to this profession is so good because this provide me
opportunity or a step forward to meet my dream as well. Also, I also face many tough situations
in NHS, but my colleagues and trainer are always stand by my side and always ready to support
me.
On the other side, there was an incident which i cannot forgot i.e. one of my colleague is
leak the personal information of some patient and at that time, I was not aware with the laws and
legislation and that is why, he was fired. From that situation, I make my self aware with all the

laws so that I cannot perform the illegal by mistakenly. So in my future, when the same thing is
happen, then I make sure that handle the situation with by capabilities so that it will not cause
any negative impact upon company’s image. Moreover, the volunteering role also assist my
employability skills such that I learn how to solve problem and as a result, it will definitely help
me in my future career. Also, I enhance the oral communication skills by talking with managers
and patients and this is also help me in my future. In addition to this, I also enhance my
collaboration skill by working in a team and all the colleagues are also so supportive and as a
result, working as a volunteer will definitely help me to enhance my employability skills which
will also assist me in my future career.
CV
Name:
Address:
Email id:
Mobile No:
Summary
Highly conscientious and detail oriented volunteer with an extensive healthcare service record.
Skilled at maintaining cardial and professional relationship with patients, families and medical
staff.
Highlight
 Good nursing volunteer service experience
 Excellent grasp of common injuries and diseases.
 Ability to furnish direct health care services.
 Good and exceptional expertise in routine medical techniques and instruments
 Outstanding grasp of nursing principles an procedures
 Health condition evaluation abilities
 Profound primary healthcare program design and development skills
Work experience
 As an internship in the Wellington Hospital or 6 months as a Volunteer nurse.

Education:
 Completed MBBS from the Brighton and Sussex Medical College
References
As per the availability
CONCLUSION
By summing up above it has been concluded that working as a volunteer will be more
beneficial for the firm as well as help to raise personal and professional skills. In the same way,
report is also helps to determine the importance, roles and responsibilities of a volunteer nurse.
Further, report also concluded that there are special legal framework that are describe for the
volunteer nurses and they also faces some ethical issues which needs to be resolved. Moreover,
the current study reflect that volunteer nurses are also plays an important role for the success of
the hospitals though their rights are slightly differ from the employees.

REFERENCES
Books and Journals
Dalmida, S. G. and et.al., 2016. Volunteer service and service learning: opportunities,
partnerships, and United Nations millennium development goals. Journal of Nursing
Scholarship. 48(5). pp.517-526.
Dresch, V., Sánchez-López, M. D. P. and Saavedra, A. I., 2018. Gender and health in Spanish
nurses. Paidéia (Ribeirão Preto). 28.
Fontana, G. and et.al., 2020. Ensuring that the NHS realises fair financial value from its
data. The Lancet Digital Health. 2(1). pp.e10-e12.
Lombard, J., 2018. The legal framework for palliative care in the Netherlands. In Law, Palliative
Care and Dying (pp. 172-199). Routledge.
Păceşilă, M. and Colesca, S. E., 2020. Insights on Social Responsibility of NGOS. Systemic
Practice and Action Research, pp.1-29.
Upvall, M., Bosek, M. S. D. and Turner, M., 2018. Moral Agency in the Context of Global
Volunteering. Creative nursing. 24(3). pp.158-162.
Vanderstichelen, S. and et.al., 2019. Perspectives on Volunteer-Professional Collaboration in
Palliative Care: A Qualitative Study Among Volunteers, Patients, Family Carers, and
Health Care Professionals. Journal of pain and symptom management. 58(2). pp.198-207.
Waterson, P., 2020. Causation, levels of analysis and explanation in systems ergonomics–A
closer look at the UK NHS Morecambe Bay Investigation. Applied Ergonomics. 84.
p.103011.
Online
Ethical issue in volunteer nurse. 2019. [Online]. Available through:
<https://www.nursingworld.org/~4a346d/globalassets/practiceandpolicy/nursing-
excellence/ana-position-statements/social-causes-and-health-care/ethical-considerations-
for-local-and-global-volunteerism_final_nursingworld.pdf>.