Learning and Development Proposal for Red Telecom Authors Name Course Tutor Institutional Affiliation City and State Date Learning and Development Proposal for Red Telecom Authors Name Course Tutor In
Added on 2019-10-30
15 Pages2061 Words230 Views
L&D PROPOSAL FOR RED TELECOM 1L&D proposal for Red TelecomAuthor’s NameCourseTutorInstitutional AffiliationCity and StateDate
L&D PROPOSAL FOR RED TELECOM 2Learning and Development proposal for Red TelecomTable of Contents:Abstract.......................................................................................................................................................................1Learning and Development Needs and Priorities Identification..........................................1Knowledge................................................................................................................6Skills.............................................................................................................6Capabilities......................................................................................................6Development required based on priority............................................................................6Learning Styles.................................................................................................7Learning Interventions........................................................................................870:20: 10 Model................................................................................................9References......................................................................................................13Appendix......................................................................................................15
L&D PROPOSAL FOR RED TELECOM 3Abstract This is a learning and development proposal for Red Telecom that seeks to raise learning interventions to hone skills for the Customer Resolution team at the company. The Customer Resolution Department of the company lacks requisite skills to run the activities of this companysince it expanded to the global market. As an organization expands to the international market, there challenges occur, especially if the employees do not understand how business communication is carried out by multinational corporations. Ideally, the paper would also address the skill gaps, and find some learning interventions that would help Red Telecom improve the skills of its employees at the Customer Resolution Department. Further to develop the learning and development for the company, some learning theory would also be captured to see how they can be used to empower the employees of this company.L&D Needs and Priorities IdentificationIn the identification of the L&D needs and priorities, ACTPS Performance Framework must be applied, because it guides on what should be done to meet these needs and priorities. ACTPS Performance Framework as a mechanism ensures that every employee knows what they are expected to do as per their job description1. Further, the framework seeks that the feedback isgiven on the work performance to establish if every employee is meeting the requirements of their employers. 11Policy, L., The Act And Standards.2. Nieves, Julia, and Sabine Haller. "Building dynamic capabilities through knowledge resources."Tourism Management40 (2014): 224-232.
L&D PROPOSAL FOR RED TELECOM 4Using this framework, the HRD manager can take into account the following steps to define critical areas that should be addressed to improve the effectiveness or performance at the Customer Resolution Department 2.Step 1Considering the skills, capabilities, and knowledge needed to perform a task excellently.Refer to:Employees’ roles and obligations are and what is required of them.Competency as well as Capability frameworks for the employees in the Customer Resolution Department Step 2Reflecting on existing capabilities, knowledge and skills3. Take time and consider a number of skills, capabilities, and knowledge 3.Fruhen, L. S., K. J. Mearns, R. Flin, and B. Kirwan. "Skills, knowledge and senior managers’ demonstrations of safety commitment."Safety Science69 (2014): 29-36.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Learning and Development at Red Telecomlg...
|13
|3069
|102
Developing People: Learning and Development Proposal for Red Telecom's Team Leaderslg...
|15
|3913
|86
Learning and Development Interventions for Red Telecom Team Leaderslg...
|11
|2746
|372
Learning and Development Interventions for Red Telecom Team Leaderslg...
|11
|2746
|90
Workgroup Learning and Development Proposallg...
|9
|2067
|36