Lead and Manage Effective Workplace Relationship - Doc
Added on 2021-04-16
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Running head: LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPLEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPName of the StudentName of the UniversityAuthor Note
LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP1Team Performance PlanTeam purpose: IMPROVING AND MAINTAINING THE TEAM EFFECTIVENESSTeamMemberNameRolesResponsibilitiesAccountabilitiesKPI’sCassBaristaHe makes as well as serve speciality coffeeand tea beverages for the customers, besides preparing food with equal quality.He speaks and interacts with both the new and regular customers in a decent manner, and is also very responsible and particular about his work. Besides doing his own work, he also takes responsibilities of his peer’s work as well, like the work of Jason, who leaves early on regular basis. He is very particular about the duties and responsibilities given to him.He also follows the health and safety guidelines while working in the Deliver the highest level of customer service that encourages positive feedback.To be knowledgeable and confident about all products demonstrated by advising customers and answering queries.To produce and prepare all products in line with brand excellence standards.His performance can be measured through the level of customer satisfaction, number of reviews online,promoting the loyalty program membership to the visiting customers and amount ofreduction of wastage inside the café.
LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP2café.StephenFront of House SupervisorMainly supervises front desk team members in the café to make assure about the efficiency aswell as smooth operations of the work in order to produce excellent feedback and customer satisfaction. He also looks after the complaints raised by the customers who want to dine in the café. He also takes charge of the café when the owners are not present or are busy in some meetings. He looks after the condition of the coffee vending machines and other necessary items and equipment.His performance can be measured through the level of solving of the customer queries,number of reviews online by the customers about resolving the customer grievances,promoting the loyalty program membership to the visiting customers and reviewing the amount ofreduction of wastage inside the café.JasonBaristasHe also makes and serves speciality coffeeand tea beverages for the customers, besides preparing food with equal quality, but less than that of what Cass He is reliable as well as very much responsible in his role and duties inside thecafé. He has already complaint to theowners about the fault in one of the coffee His performance can be measured through the level of solving of the customer queries,number of reviews online by the customers about resolving the customer grievances,promoting the
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