Lead and manage organisational change

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Lead and manage organizational change
LEAD AND
MANAGE
ORGANISATIONAL
CHANGE

Table of Contents
Assessment Task 2: Lead and manage organizational change........................................................3
Part A...............................................................................................................................................3
Introduction......................................................................................................................................3
Current Business State for Achieving Strategic Objectives............................................................3
People Objective..........................................................................................................................3
Policy Objective...........................................................................................................................3
Technology Objective..................................................................................................................4
Organization Structure Objective................................................................................................4
Impact of External Trends...............................................................................................................4
Impact of trend for delivery time expectation.............................................................................4
Impact of rapid expansion in service sector................................................................................5
Change Requirements......................................................................................................................5
Change required due to performance gaps – Human Resourcing goals......................................5
Change required due to business opportunities – Strategic Plan Goals.......................................5
Change required due to threats from market – Strategic Plan Goals...........................................6
Change required due to management decisions- Operational Plan Goals...................................6
People of Change.............................................................................................................................6
Continuous Consulting Model.........................................................................................................7
Internal Stakeholder Identification..................................................................................................7
Conclusion.......................................................................................................................................7
Cost Benefit Analysis......................................................................................................................8
Risk Analysis.................................................................................................................................10
References......................................................................................................................................11
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Lead and manage organizational change

Assessment Task 2: Lead and manage organizational change
Part A
Introduction
The company Fast Track Couriers have been operating in the market over a decade and a half.
The company has been providing its services for medium and large sized packages. The higher
management at the business identifies a potential of expansion with smaller packages included in
the existing process in the metropolitan Sydney. This would help in expanding business share by
a 7.5% in the city itself. The report observes various prioritized goals for change requirements to
meet the targeted strategic objective.
Current Business State for Achieving Strategic Objectives
Currently, the business operates through drivers that carry the package and deliver them
manually lifting heavy loads. The drivers report to the office where an existing office
management staff takes care of the duties. Each driver team has 2 drivers for lifting loads at
delivery. The analysis of various segments against the attainment of business objectives is
performed below.
People Objective
The office team managing accounts, operations and finances are motivated and participate in
development and training program, whereas the driving segment is least interested in any human
resourcing activity. Training programs to achieve the new objective would have to be pushed for
goal achievement.
Policy Objective
Written set of policies are shared as manuals to team for reference. Internal team attended
induction programs, but the drivers team has no interest or intention to participate in any policy
driven discussion. The driver’s union takes care of those things for them. Methods of policy
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Lead and manage organizational change

referrals change management is to be moved to technology devices rather than manual
documentation, for objective attainment.
Technology Objective
Each internally operational team performs with high-tech systems and collaborated software that
capture the requirement and sync-in data collected from devices available to drivers. The driver
units each have a GPS system and a PDA device for information regarding pick-ups and drop-
offs. The lack of activeness in utilizing technological devices by drivers is one of the barriers in
attaining strategic goals.
Organization Structure Objective
Each driver reports to the general office for all details, there is no sole authority taking care of
individual driver needs. These distributed structure makes the strategic alignment of goals with
operations as the biggest standing hindrance.
Amongst the four major objectives stated above, the most prioritized objective that would
encourage the rapid change management is driven out by the organizational structure. New
arrangement with support staff for each operating driver’s needs to be assigned to resolve issues,
take care of their requirements and help in planned expansion of 8 more trucks in the first quarter
of the financial year 2016-2017.
Impact of External Trends
The strategic goal of business expansion to smaller package deliveries, with technological
upscaling in the form of automated lifts for loading and unloading packages, reducing manual
time and maintaining health concerns of drivers would require a financial investment (Gupta,
2016). This investment must consider the impact of external forces of change that depict the
trends of preferences and market. With eth trends various decisions regarding change
management plan can be taken and operations and human resourcing plans can be devised
accordingly.
Impact of trend for delivery time expectation
With the rising trend of E-commerce and E-purchase, the customers demand of delivery of their
purchase is reducing rapidly (Rodríguez-Gutiérrez, Moreno, & Tejada, 2015). Customers insist
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Lead and manage organizational change