This document discusses various aspects of leading and managing team effectiveness. It covers actions leaders can take at each stage of group development, importance of establishing team and individual purpose, steps to create and implement a team charter, differences between lead and lag key performance indicators, and more.
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Lead and Manage Team Effectiveness
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Table of Contents ASSESSMENT 1.............................................................................................................................4 Q1) Explain the actions the leader could take at each stage of group development..............4 Q2) Describe the importance of establishing team and individual purpose with team members ................................................................................................................................................4 Q3)Describe the steps you would take in creating and implementing a team charter..........5 Q4) Differences between Lead and Lag Key Performance Indicators...................................5 Q5) Summarise the process of proactive performance planning............................................6 Q6) Describe reactive performing planning...........................................................................6 Q7)Identify 3 ways you as a leader can support your team towards performance................6 Q8) Explain the difference between intrinsic and extrinsic motivators.................................7 Q9) Provide three benefits of including your team in decision-making processes................7 Q10) a)Explain the method of consensus decision- making.................................................8 b) Provide two pros and two cons of utilising this method....................................................8 c) Outline two techniques you can implement to ensure consensus is reached in a timely manner....................................................................................................................................9 Q11)Describe the impact team dynamics have on the performance of the team..................9 Q12)Explain the process for assessing team dynamic in order to improve the effectiveness of the team................................................................................................................................10 Q13)Three common causes of conflict within teams..........................................................10 Q14)Identify two ways you can resolve work issues with your team members.................10 Q15) Steps to be taken to resolve the issues given in the case.............................................11 Q16)Two techniques that can be employed to establish open and efficient communication11 Q17) Explain the information needs of stakeholders hierarchically....................................12 ASSESSMENT 2...........................................................................................................................12 Task 1...................................................................................................................................12 Task 2...................................................................................................................................18 Task 3...................................................................................................................................24 Task 4...................................................................................................................................24 ASSESSMENT 3...........................................................................................................................25
Case study 1.........................................................................................................................25 Task 1...................................................................................................................................25 Task 3...................................................................................................................................25 Case Study 2........................................................................................................................25 Task 1...................................................................................................................................25 Task 2...................................................................................................................................25 Task 3...................................................................................................................................25 REFERENCES..............................................................................................................................27
ASSESSMENT 1 Q1) Explain the actions the leader could take at each stage of group development Leaders plays crucial role in influencing the others which motivate them and contributes in improving their performance. By adopting a leadership style the leaders guides the people in the group throughout the developmental stages so that an efficient team can be developed. The actions that can be taken by the leaders in different stages of group development: Forming: In this stage the leaders adopts directing style of leadership. Due to this all the roles and responsibilities of the team members are allocated to them by personally interacting with them. Storming: The leaders adopt coaching style as in this stage they provide guidance to the people so that they chances of the conflicts, tension in the group can be reduced. Norming: In this stage, understanding among the people is developed due to which the leaders have to act as collaborator where they have to motivate and encourage them to perform better. Performing: The leaders have to focus upon creating vision among the team members as in this stage they themselves efficiently manage their work(Aga, 2016). Adjourning: In this stage the leaders facilitate value reinvention and experience reflection which suggests the team members to stay in touch with each other even after the completion of the project. Q2) Describe the importance of establishing team and individual purpose with team members The importance of establishing team is that with this the ability of undertaking any task, planning for any activity, problem solving and decision making capabilities can be increased. Along with this solutions can be identified for the complex problems with collective actions and suggestions. All the team members have their purpose of building a team that can collectively be achieved in a team is team are formulated for shared goals and visions with collective responsibility of the outcome. The individual purpose motivates a member to contribute to the team so that their individual purpose can also be served. For example: I asked my subordinates to gather data about the clients within their territory and for serving this purpose the subordinated formulated team and divided areas as per their convenience with which they can serve their purpose(Woodcock, 2017).
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Q3)Describe the steps you would take in creating and implementing a team charter The steps that are included in formulating and implementing a team charter are given below: ď‚·The background of the team leader and other people associated with the task that the team has to perform will be analysed along with the stakeholders need and expectations, individual expectations etc. ď‚·The next step is determinations of the mission and vision objectives which includes the principles to guide the teams, interim deadlines of the project and drafting the mission statement(Bens, 2017). ď‚·Then the roles and responsibilities of the people will be identified and a matrix will be created that will define who is responsible, accountable, consulted and to be informed. ď‚·After this the budget and the resources will be identified for the teams. ď‚·Once all these are identified then the methods for internal checks, reviews and balances will be identified which will help in measuring the effectiveness of the project. ď‚·Lastly, various methods will be defined with the help of which the performance of the team members will be assessed and evaluated. All the steps will be communicated to all the team members so that they can efficiently perform their roles and responsibilities as defined in the charter. Q4)Differences between Lead and Lag Key Performance Indicators BasisLead Key performance IndicatorLag Key performance Indicator MeaningLead KPI is those which measure the performance before starting of the process with the help of particular pattern or trend. With the help of this the businesses measures the trends and changes in future which enables themtomanagethemefficiently (Wang, Kim and Lee, 2016). WhilethelagKPImeasuresthe performance after the business has follow any pattern or trend. It is used for long term trend analysis and to determinehowefficientlythe processcanbemanagedbythe organisation. ExamplePercentageof the labourswearing helmets on the construction site is a leading safety indicator. Number of accidents actually taken place on the construction site is a lagging safety indicator.
Q5) Summarise the process of proactive performance planning Proactive performance planning is done by the management with the aim of establishing goals for the team by gathering information. It shows various leading indicators which the team leaders need to focus upon. With the help of this the team can be made committed to the goals which they have to achieve. Along with this the team can identify the various problems associated with the performance in the process and react to it by fixing them. Such planning must be done by the team leaders as soon as any task gets completed as with this they can improve the performance for the next task. The proactive performance plan includes various aspects such as the quality and the accuracy of the work required, competence and ability to meet the goals and objectives, communication skills, problem skills that are required and to be improved as it can contribute to the performance(Sozo and Ogliari, 2019). The team member contributes in the planning as they share with their team leader regarding what difficulty they will face due to lack of competence as per the roles and responsibilities that they have to perform. Q6) Describe reactive performing planning Reactive planning is the one in which the team leaders understand various situations that they have faced while undertaking any project. On the basis of such issues they formulate various plans so that they can cope up them efficiently. Such planning is easy to understand and perform in comparison to proactive as they are based upon the fact that they are based upon events that has already been taken place. In the reactive planning lagging indicators are taken into consideration so that they can answer to the questions such as what can be done by the organisation to deal with what happened in the past. For example all the strategic planning of the company is part of reactive performance planning as they are based upon the outcome of the previous plans of the company. Q7)Identify 3 ways you as a leader can support your team towards performance The leaders contribute in improving the performance of the team by motivating them as they create vision in the eyes of the team members that make them understand its benefits. In addition to this they facilitate them to prioritize their work as per the requirement of the activity. The three ways in which the leader can support performance of the team are given below: ď‚·Focus on the relationships and encourage others to do the same: The leaders make their team members understand the importance of better relation in term in effective problem solving, easy decision making etc. And encourage them to do the same.
ď‚·Create visions: With this they make their team member to work in one direction so that they can consistently contribute to the overall objectives of the company. Creating vision connect the team members with the goals which make them committed towards it, thus improve their performance(Salas, 2017). ď‚·Better guidance: The leaders provide guidance to their team members so that they can effectively resolve the issues so faced by them. This strengthens their ability to improve their performance and to contribute efficiently to the goal. Q8) Explain the difference between intrinsic and extrinsic motivators BasisIntrinsic MotivatorsExtrinsic Motivators MeaningIntrinsicmotivatorsarethosewhich motivate the behaviour of an individual by their internal desire that lead to do something on their own. It makes the persontolearnnewskillsthatcan improvetheirabilitytoperform various roles. Extrinsic motivators are the external factorsthatmotivateanindividual. Such factors pushes a person to do something with the hope of earning some rewards(Denhardt, 2018). AimWiththistheindividualaimsto develop their ability to do something or itincreasethecapabilitytothe individual. While these motivators motivates an individual to do something with the aim of earnings rewards. ExampleReading English newspaper as it will improve the communication skills of the person. Preparing for the presentation so that betterperformancebeforetheteam leaders will be favourable for them to get promotion. Q9) Provide three benefits of including your team in decision-making processes Employee engagement offers various advantages to the company as with the help of this they can make them feel as they are important for the organisation. For this the managers and leaders allow their employees to participate in the decision making process by providing their opinions and suggestions. This can offer various innovative solutions to some issues which are
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faced by the company as they are the one who deal with such issues. Three benefits of the including the team in decision making process are: ď‚·Improves morale of the employees: Making the team member feel as an important part of the team will improve their morale which can improve their performance. This will lead to committed team with higher level of productivity(Guchait and Tews, 2016). ď‚·More Inputs: More opinions to the management will facilitate them to identify better solution and it will strengthen the ability of the team in making effective decisions. Also with this the team leader can identify the strengths and weaknesses of the employees on the basis of their suggestions and opinions. ď‚·More responsibility: When the team will be allowed to take part in decision making process then they will feel more responsible and it will motivate them to put in extra efforts to achieve the outcomes of the company more efficiently. Q10) a)Explain the method of consensus decision- making Census decision making is a process of decision making in which all the group members are involved and decision is taken when all the members agree to it. Such decision is best on the interest of all the members of the group. b) Provide two pros and two cons of utilising this method There are various pros and cons of utilising this method of decision making and some of them are given below: Pros: ď‚·Involve all the members in the decision making process which improves their morale. Also it increases cooperation among the group members and commitment of working together(Ryan and Deci, 2017). ď‚·This method creates shared understanding by way of discussion and this bridges gap of the differences among the team members. Cons: ď‚·The desire of harmony by some members can affect the decision making as it may become hard to speak out. ď‚·The team members who have strong contrary opinions will become the troublemakers as they may pressurise for their options towards the conformity.
c) Outline two techniques you can implement to ensure consensus is reached in a timely manner The two techniques that can be implemented for ensuring an effective consensus decision making are given below: Introduce Multi-voting: With this techniques members will be provided number of votes as per their responsibilities and different weights. It will make the team members to think upon their suggestion more thoroughly. It will improve the quality of the decision so made by the group. Pinpoint Priorities: This will enable the team members to focus upon the crucial tasks so that they can provide their opinions within the time limits considering all the crucial aspects. It will also ensure quality of the decision along with it reduces the time to be taken for the decision making(Rapp, 2020). Q11)Describe the impact team dynamics have on the performance of the team Team dynamics are the various unconscious factors that are created due to different members of the team as different people has different communication style, decision making style, problem solving ability etc. It has impact on the performance of the team which is given below: ď‚·Poor Team Dynamic Hinders Growth: Due to this the level of thrust among the team members is low which has impact on the problem solving and decision making capability of the team. Also it leads to unproductive conflicts, loss of skilled team members thus results inefficiency in the performance of the team. ď‚·Team Dynamic leads to Untapped Potential: Due to inefficient communication and conflicts the areas and potential for the team are left uncovered which has impact on the performance. This hinders opportunity for developing innovation by the team as they not contribute to the goals with mutual efforts. ď‚·Increases turnover of the team members: The Dynamism in the team leads to increasedturnoveroftheteammembersasthereexistslesserunderstandingand opportunity for all. it has impact on the performance as new member has to provide training which can delay the completion of the project(Herzberg, 2017).
Q12)Explain the process for assessing team dynamic in order to improve the effectiveness of the team For improving the effectiveness of the team it is important for the team leaders to assess the team dynamism as with the help of this they can improve the effectiveness of the team. The process which can be used for assessing team dynamism is: ď‚·Conduct an assessment of the team in which individual interview will be taken that will help to identify the underlying issues which have both positive and negative impact due to dynamism in the team(Oke, 2016). ď‚·On the basis of the assessment recommendations are made to the management for appropriate interventionsso that they can deal with the impactof the dynamism effectively ď‚·The management must be then supported by the team leaders in implementing such interventions so that the impact can effectively be dealt with. Q13)Three common causes of conflict within teams There can be number of reasons for the conflicts within the teams but the most common reasons for the conflicts among the teams are given below: ď‚·Poor Communication: Due to poor communication the relevant information cannot be shared with each other and this has impact on the decision making and action so made by any person. This leads to blames and question on each other which leads to conflicts among the team members(Mestry, 2017). ď‚·Competing Interest: When the interest and desires of the team members varies from each other then the conflicts arise among the members as they take necessary actions and decisions as per their interest which can lead to conflicts. ď‚·Competition over resources: All the resources with each and every team are limited for accomplishing their tasks. When the team members fight for the limited resources then it affects their performances and thus leads to conflict among all the members. Q14)Identify two ways you can resolve work issues with your team members The team leaders can take various actions for dealing with the issues so faced by the team members as this will ensure that they objectives are accomplished on time. For this various policies are formulated by the leaders so that they can regulate the behaviour and actions of the
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team members. The two ways with the help of which they can resolve the work related issues of the team members are given below: ď‚·Set the ground rules: Before the starting of the project various rules must be formulated by the team leaders on the basis of their past experience. With the help of such rules resolving the issue can be done effectively as it will suggest various steps to be taken by them.Alsothiswillmaketheirteammemberfeelthattheyareequallytreated (Lyubovnikova, 2017). ď‚·Discuss both the sides of the perspectives: The judgement while resolving the issue must not be made by considering one side or aspect of the conflict. Discussion with each and every person related with the conflict must be consulted as with this the root cause can be identified. This will enable the leaders of the team in taking efficient decisions. Q15) Steps to be taken to resolve the issues given in the case For dealing with such an issue I as a manager will take various steps which are given below: ď‚·Firstly I will enlist all the items that are provided by that suppliers and will identify the stock that we already had for such material ď‚·The daily requirement of the material along with the stock will be compared so that it can be identified how long we can sustain without any supply ď‚·Then new suppliers of the similar material will be found out and their quotation will be taken so that they can one with best quality and lower prices can be identified ď‚·An agreement with the selected supplier will be made for the supply of the material as per the requirement of the cafe on the agreed prices and terms. Q16)Two techniques that can be employed to establish open and efficient communication For effectively communication with the team there are various methods of communications which can efficiently be used by the members, two techniques which can be used are: ď‚·Open meetings: This is one of the best ways to communicate effectively as with this the message, opinion and discussion can be done with each and every member of the team. Also each and every member gets the equal opportunity to speak. In this the other person can also express their opinion on the thoughts of other as it is an open discussion. ď‚·One to One interaction: Experts in the team can let the people know about specific aspect with one to one interaction. It facilitate better understanding and useful in case when confidential information are shared. This is considered to be the best technique
when detailed discussion is to be done with a person and as other team members are not involved it saves the time of others. Q17) Explain the information needs of stakeholders hierarchically This depicts that the flow of the information is very crucial for the managers at different level as on the basis of such information they take various decisions and formulate various strategies for the organisation. The team leaders provide information to their immediate boss whothenprovidessuchinformationtothelinemanagersandthefunctionalmanagers. Accordinglytheyidentifiedtherequirementofvariousresourcessuchasfunds,human resources, inventory etc. which then are made available to the team on time so that their activities does not get interrupted. Along with they determine the objectives and established tasks for the team along with various roles and responsibilities which they have to perform. ASSESSMENT 2 Task 1 Team member 1 StronglyDisagreeAgreeStrongly DisagreeAgree 1)Team members know their jobs and require little or no support to achieve goalsAgree 2)The team has clear methods for Strongly Agree solving problems and making decisions 3)All team members participate fully in and make contributions to team meetingsAgree 4)Team meetings are productive and end with clear action plansDisagree
5)Team members communicate openlyDisagree and effectively 6)Team members listen to each other and seek to understand others’Agree viewpoints 7)Team members support and upholdAgree decisions that are made by the team 8)Team members believe that their Strongly agree individual success is enhanced by the success of other team members 9)All team members willingly share responsibility for the success of the Strongly agree team 10)Team members are willing to take risks and share new ideas with other teamDisagree members 11)Team members can provide constructive feedback to one another Strongl y agree 12)Team members have a good understanding of the organisationalAgree goals, plans and objectives Team member 2 Strongly Disagree Strongl yAgreeDisagreAgre
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ee 1)Team members know their jobs and require little or no support to achieve goals Agre e 2)The team has clear methods for solving problems and making decisionsDisagree 3)All team members participate fully in and make contributions to team meetings Agre e 4)Team meetings are productive and end Strongl yAgree with clear action plans 5)Team members communicate openly Agre e and effectively 6)Team members listen to each otherDisagree and seek to understand others’ viewpoints 7)Team members support and uphold decisions that are made by the team Agre e 8)Team members believe that their individual success is enhanced by the Strongl y Agree success of other team members
9)All team members willingly share responsibility for the success of the team 10 )Team members are willing to take risks and share new ideas with other team Strongl y Agree members 11 )Team members can provide Agre e constructive feedback to one another 12 )Team members have a good understanding of the organisational Agre e goals, plans and objectives Team member 3 Strongly Disagre e Strongl yAgree Disagre eAgree 1)Team members know their jobs and require little or no support to achieveDisagree goals 2)The team has clear methods for
solvingproblemsandmaking decisionsDisagree 3)All team members participate fully in and make contributions to teamAgree meetings 4)Team meetings are productive and endAgree with clear action plans 5)Team members communicate openlyDisagree and effectively 6)Team members listen to each otherDisagree and seek to understand others’ viewpoints 7)Team members support and uphold Strongly Disagree decisions that are made by the team 8)Team members believe that their individual success is enhanced by the success of other team members Strongl y Agree 9)All team members willingly share responsibility for the success of theDisagree team 10) Teammembersarewillingtotake risks and share new ideas with other teamDisagree members 11)Team members can provide constructive feedback to one anotherAgree
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12)Team members have a good understanding of the organisational Strongly Disagree goals, plans and objectives Team member 4 Strongly Disagree Strongly AgreeDisagre e Agre e 1)Team members know their jobs and require little or no support to achieveStrongly Disagree goals 2)The team has clear methods forDisagree solving problems and making decisions 3)All team members participate fully in Disagre e and make contributions to team meetings 4)Team meetings are productive and end Agre e with clear action plans 5)Team members communicate openly Agre e and effectively 6)Team members listen to each other and seek to understand others’Disagree viewpoints
7)Team members support and uphold Disagre e decisions that are made by the team 8)Team members believe that their individual success is enhanced by the Strongly Agree success of other team members 9)All team members willingly share responsibility for the success of theDisagree team 10 )Team members are willing to take risks and share new ideas with other team Agre e members 11 )Team members can provide constructive feedback to one another Agre e 12 )Team members have a good understanding of the organisational Strongly Disagree goals, plans and objectives Task 2 a)The strengths and weaknesses found within the group GroupStrengthWeaknessTask Affected