Lead and Manage Communication Practices

Assessment
Task 2
Lead communication in the workplace
BSBXCM501

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or
plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the
process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student signature Date
Task Number
Page 2

------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed and
submitted the following:
 Communication needs analysis – Report in Task
2.1A
 List of improvements to policies in Task 2.1B
 Code of Conduct – communication with a
diverse audience in Task 2.1B
 Virtual meeting etiquette in Task 2.1B
 Process for virtual meetings in Task 2.1B
 Email to staff in Task 2.2A
 List of selected communication challenges in
Task 2.2B
 Action plan to address communication
challenges in Task 2.2B
 Planning notes for the mentoring/coaching
session in Task 2.2C
 Reflection on the coaching/mentoring session in
Task 2.2C
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
☐ ☐ ☐
Page 3

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Email to CEO, CFO and CSM with action plan
in Task 2.3
The student actively participated in the briefing
session:
 Asked questions
 Listened actively
 Took notes
☐ ☐ ☐
Demonstrated ability to:
 Analyse internal and external information needs
relevant to workplace
 Identify and document areas for improvement in
communication for team or organisational
practices
This is evidenced by:
 Communication needs analysis – Report in Task
2.1A
 Validation of active participation in the briefing
session (Refer to Marking Sheet)
☐ ☐ ☐
Demonstrated ability to:
 Develop or structure communication protocol(s)
to meet organisational information needs and
goals
 Identify ways to adapt communication protocols
to suit various contexts
 Prepare materials to support and/or implement
communication protocols
 Implement plans to improve communication
processes
This is evidenced by:
☐ ☐ ☐
Page 4

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 List of improvements to policies in Task 2.1B
 Code of Conduct – communication with a
diverse audience in Task 2.1B
 Virtual meeting etiquette in Task 2.1B
 Process for virtual meetings in Task 2.1B
 Email to staff in Task 2.2A
 Email to CEO, CFO and CSM with action plan
in Task 2.3
Demonstrated ability to:
 Direct others to communicate according to
organisational requirements and goals
 Explain complex information to positively
influence others
 Motivate others to communicate respectfully,
considering the needs of all, including those
from diverse backgrounds
This is evidenced by:
 Email to staff in Task 2.2A
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Email to CEO, CFO and CSM with action plan
in Task 2.3
☐ ☐ ☐
Demonstrated ability to:
 Identify and address any communication
challenges to remove barriers to understanding
This is evidenced by:
 Action plan to address communication
challenges in Task 2.2B
☐ ☐ ☐
Demonstrated ability to: ☐ ☐ ☐
Page 5

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Identify and use a variety of communication
styles relevant to varying audiences
 Present information in a succinct, clear and
persuasive manner
This is evidenced by:
 Email to staff in Task 2.2A
 Participation in Role-Play in Task 2.2C
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Email to CEO, CFO and CSM with action plan
in Task 2.3
 Participation in the Role-Play in Task 2.3 (Refer
to Marking Sheet)
The student performed the Role-Play:
coaching/mentoring session:
 Prepared for the session
 Met with the coachee
 Explained the aims of the coaching session
 Introduced and explained the topic
 Took into consideration the learning style of the
coachee
 Used a communication style suitable for the
session
Feedback in comments
☐ ☐ ☐
Demonstrated ability to:
 Provide mentoring to others to assist them in
achieving communication goals
This is evidenced by:
☐ ☐ ☐
Page 6

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Planning notes for the mentoring/coaching
session in Task 2.2C
 Reflection on the coaching/mentoring session in
Task 2.2C
 Performance of the Role-Play in Task 2.2C
(Refer to Marking Sheet)
The student performed the Role-Play: present and
negotiate in Task 2.3:
 Prepared a PowerPoint
 Prepared to negotiate: took in consideration the
audience, and established the non-negotiable
 Presented persuasively
 Answered questions from stakeholders
 Listened actively
 Used questioning and summarising when
communicating with stakeholders to confirm
understanding
 Adapted communication style to the diverse
audience
 Negotiated using appropriate negotiation
technique/s such as compromise, and
collaborate
 Worked towards an agreed outcome
 Achieved an agreed outcome
Feedback in Comments.
☐ ☐ ☐
Demonstrated ability to:
 Evaluate differences in perspective and
critically examine outcomes
 Negotiate towards a final outcome with a focus
☐ ☐ ☐
Page 7

Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
on key outcomes
This is evidenced by:
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Participation in Role-Play in Task 2.3 (Refer to
Marking Sheet)
Demonstrated ability to:
 Confirm and implement outcomes of
negotiation or communication using appropriate
methods
This is evidenced by:
 Email to CEO, CFO and CSM with action plan
in Task 2.3
☐ ☐ ☐
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
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