This guide from Desklib covers workplace communication and negotiation, with a focus on Worlducation, a social enterprise in the education and IT industries. It includes information on organisational policies and procedures, legislative requirements, and communication protocols, as well as tips for communicating complex information and negotiating outcomes. The guide also covers potential communication challenges and negotiation techniques.

BSBXCM501-Lead communication in the Workplace

Designing a robust plan for staff training and implementing strategies to avoid potential issues in the future, focusing on customer service and management skills.

Learn how to communicate and negotiate effectively in the workplace with Desklib's guide. Get tips on protocols, information needs, and more.

Guide to Workplace Communication and Negotiation - Desklib

Lead Communication in the Workplace - Desklib

This course covers the importance of workplace communication and negotiation, with a focus on developing communication protocols, negotiating outcomes, and implementing solutions. The course includes sections on workplace communication, negotiation, and implementation, as well as information on relevant policies, procedures, and legislative requirements. The course is designed for individuals looking to improve their communication skills in the workplace.

This assessment task focuses on the continuous improvement and innovation review for Worlducation. It includes a summary of the business, review of organizational documentation, products and services, key business objectives, operational processes, supply chain, performance improvement, policies and procedures, best practices, learning opportunities, and more.

Business Development

Leadership Management

Professional Development

Design and Creativity

Calculus and Analysis

Continuous Improvement and Innovation Review for Worlducation

Web Development

Assessment: Develop Critical Thinking in Others

This project portfolio is based on BSBOPS505 and BSBPS505 courses and covers topics such as establishing customer service requirements, delivering quality customer service, and monitoring and assessing customer service. It includes information on a social start-up called Worlducation that makes tablet computers for primary school students. The portfolio also covers customer service feedback, system issues, and customer service goals.

Manage Organisational Customer Service Project Portfolio | Desklib

This project portfolio is based on BSBCRT512 Originate and develop concepts and BSB50420 Diploma of Leadership and Management. It includes scoping a relevant issue, generating and evaluating solutions, and concept finalisation.

Project Portfolio - BSBCRT512 Originate and develop concepts

Assessment Task 2 requires students to complete a project portfolio demonstrating workplace communication skills. Students can choose their own business or use the provided case study to negotiate and develop communication protocols, mentor a junior employee, engage in separate negotiations with two different audiences, and review communication processes. The portfolio must be completed and submitted for marking.

Lead Communication in the Workplace - Desklib

Lead Communication in the Workplace - Deskliblg...

Continuous Improvement and Innovation Review for Worlducationlg...

Assessment: Develop Critical Thinking in Otherslg...

Manage Organisational Customer Service Project Portfolio | Deskliblg...

Project Portfolio - BSBCRT512 Originate and develop conceptslg...

Assessment Task 2: Project Portfolio for Workplace Communicationlg...

Lead Communication in the Workplace - Desklib

Continuous Improvement and Innovation Review for Worlducation

Assessment: Develop Critical Thinking in Others

Manage Organisational Customer Service Project Portfolio | Desklib

Project Portfolio - BSBCRT512 Originate and develop concepts

Assessment Task 2: Project Portfolio for Workplace Communication