Lead Communication in the Workplace - Desklib

This guide from Desklib covers workplace communication and negotiation, with a focus on Worlducation, a social enterprise in the education and IT industries. It includes information on organisational policies and procedures, legislative requirements, and communication protocols, as well as tips for communicating complex information and negotiating outcomes. The guide also covers potential communication challenges and negotiation techniques.

BSBXCM501-Lead communication in the Workplace

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Contents
Section 1: Guide workplace communication...............................................................................................5
Section 2: Engage in workplace communication and negotiation.............................................................10
Section 3: Review communication............................................................................................................ 17
Student name:
Assessor:
Date:
Business/
organisation you are
basing this project
on:
Role within
business/organisatio
n:
Project/significant
issue to be
communicated:
Project areas
requiring negotiation
(at least one):
4

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Section 1: Guide workplace
communication
Describe the business or
organisation you are
basing this project on.
What is the name of the
business/organisation?
Which industry is it part
of?
What are the main
activities in the
business/organisation?
What are the broader
organisational objectives
and goals?
Worlducation
Worlducation is the part of
two industry that are
education and information
technology.
The main activity of
Worlducation is to
manufacture tablets for
the students of primary
school as well as software
for educating students.
Worlducation is social
enterprise and its main
goal is to remove illiteracy
from all over the world. Its
objective is to alter the
way of learning for
student as well as they
also have access to
technology.
Summarise organisational
policies and procedures
Which policies/procedures
are applicable to your
project/issue and/or
workplace
communication?
How are they applicable?
Attach policies/procedures
to your portfolio.
The policies that are
applicable in
Worlducation's workplace
communication are new
supplier, internal, external
and privacy.
All these policies are
applicable as their
internal policy that helps
Worlducation by providing
information about how the
communication require to
continue within an
organisation. Its external
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policy is respond with
national rules and
regulation in order to
implemented their
project. The supplier
policy help sWorlducation
to gain information
regarding the supply of
their tablets. And the
privacy policy will assured
their personal information
because their cloud based
project needs to secure
their personal information
by covering its obligations
under the National Privacy
principles (Apps).
Summarise legislative
requirements
Which legislation applies
to your project/issue
and/or workplace
communication?
How do they apply?
The laws follows in
Worlducation is data
regulation act.
Internal Information
consist
 The communication
helps sales team of
Worlducation to
know about the
cloud-based
software.
 Communication in
between
developers of
Worlducation helps
in developing the
software that based
on Cloud system.
 Worlducation can
also use new
technology relating
with cloud service
in order to
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implement its new
project.
 International
employees of
Worlducation that
required to connect
remotely as well as
understandable.
External Information of
Worlducation consist:
 Market
 Customers
 Suppliers
 Social media
updates
 Society, law and
economy
Worlducation need to
consider diverse culture
while developing its
software because their
customers are from
different background or
culture. As the cultural
background is different
so, their way of learning is
also different. In addition
to this Worlducation also
need to locate their
organisation in various
locations thus, they need
to acknowledge as well as
respect the ethnicity.
The source use is web
site, blog post and
YouTube video.
Reference :
https://blog.smarp.com/
12-reasons-why-internal-
external-communications-
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go-hand-in-hand
https://
www.youtube.com/watch?
v=B6KCK7xoVBQ
Research information
needs of the
business/organisation
Provide a written
summary of your
research.
What are the internal
information needs?
What are the external
information needs?
Are there any special
needs/diverse cultures to
consider?
How do the needs relate
to broader organisational
goals?
Which sources did you use
to obtain information (at
least three, including
digital sources)?
How did you extract
relevant information from
minor references?
Attach proof of your
research sources (e.g.
internet search, video of
interview) to your
portfolio.
1. Internet security
 A mailbox should
be designed in
each and every
email sender in
order to make
accessed of
Worlducation
efficiently.
 Worlducation need
to ensure that their
inbox should be
empty before
logging of their
inbox. They also
ensure that all
email is placed in
their sender's
mailbox.
 Any dangerous or
suspicious emails
should be deleted
immediately as well
as attachments
should not be
opened.
 They also ensure
that the personal
email should not be
opened on any
worlducation's
computers. If a
personal email is
come on email
address of
worlducation then
they directly
forward them in
their private email
address as well as
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open them outside
the work. After
their forward, they
need to delete
them from their
inbox.
 Worlducation need
to examined the
return address in
order to ensure
that the address is
should be correct.
The attachments
need to save or
sent in the form of
word, pdf, Excel
files or PowerPoint.
If any trustworthy
email is received in
other form then
they need to
convert them
before filing.
 Manager of
Worlducation need
to assessed the
new staff on their
email competence
before they are
provided to access
of their company
email address and
any other access in
their company files.
This assessment is
need to be carried
out on external
email account.
2. Use and
disclosure of
personal
information
 The personal
information uses
and discloses in
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Worldducation for
the primary
business purpose
and that are collect
and related with
management
purpose.
 Worlducation
discloses and uses
personal
information for any
other purpose when
the consent is
provided.
 If the consent is not
given Worlducation
does not disclose or
use personal
information unless
when they
authorised or
required by the law.
 According to the
requirements of the
Worlducation and
APPs they may also
disclose and use
personal
information for any
other purpose that
the one may
resonnably
expected to used or
disclosed the
information.
Develop communication
protocols
Consider the identified
information needs and
organisational goals to
develop at least two
communication protocols.
Adapt the protocols (e.g.
The basic ideas Of the
Worlducation is to
connect with the
customers with the help
of emails and social media
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by using a different colour
or font) to address at least
two different contexts
(e.g. deaf employees).
Attach your protocol
(including adaptations) to
this section of the
portfolio.
application in the
company as well they
also intreact with the
users and vistors through
digital media.
Support and implement
developed protocol(s)
Prepare at least two
different materials (e.g.
intranet post, poster,
video, checklist etc.) to
support and/or implement
the developed protocols.
At least one of your
materials should use
digital technology.
Make sure the materials
direct others to adhere to
organisational
communication
requirements.
Implement the materials
in the workplace (e.g.
upload an intranet post,
place a poster on the
notice board).
Attach proof of the
implemented materials to
this section of the portfolio
(e.g. photo of poster on
notice board).
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Mentor others to achieve
communication goals
Who are you mentoring?
What
expertise/wisdom/knowled
ge are you able to offer?
What mentoring principles
will you follow?
How will you address
organisational
communication
requirements and goals?
How will you motivate
them to communicate
respectfully and consider
everyone’s needs?
Attach proof of your
mentoring session to this
section of the portfolio
(unless viewed in person
by your assessor).
Junior employee
The knowledge I want
to offer is treat people
the way you want to be
treated. Talk to the
people the way you
wanted to be talked to.
Respect is earned not
given.
The principle I will
follow is lead by
example.
I will provide law and
procedure followed in
the Worlducation
regarding the
communication and ask
them to respect the
policies and follow
them.
The only way to
motivate them is first
by respecting them and
showing them by
yourself how I follow the
communication policy.
Hence, in the end how I
react will be most
important rather than
just telling other what
to do.
Attach: Policies/procedures ☐
Proof of research sources ☒
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Protocols (including adaptations) ☒
Support/implementation material ☐
Mentoring session ☒
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Section 2: Engage in workplace communication and
negotiation
Prepare to
communicate
complex information
and negotiate
outcomes.
What information
(related to your
selected workplace
project or issue) must
be conveyed and
negotiated?
With whom will the
information be
conveyed and
negotiated (at least
two different
audiences on
separate occasions)?
After the huge loss, Worlducation plan to recover
from the downfall so they decided to introduce new
software named cloud base software through that the
person can connect the person any time the
company worlducation is working on it with the aim of
recovering from the losses.
The details that must be conveyed that soon
Worlducation will introduce the application that is
useful for the students and in company. As it
connects the person easily anywhere at any time.
The information will be convey In between the clients
and students that is having the online meetings and
online sessions or webinars they are the target users
for Worlducation.
First occasion:
Describe the audience
Are you aware of any
communication
challenges?
Are you aware of any
differing perspectives?
The audience are the clients
and the person having the
online sessions and meting
from one place to another.
Yes, the basic obstacle that
can be faced while
performing this is
communication barrier and
interest of the audience.
Plan outcomes
What are the potential
outcomes of the
negotiation (at least
The results leads to the
recovering the braked loss
and people are getting
influence from the
application and its idea.
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two)?
What are your desired
outcomes (at least
one)?
The possible outcome can
be the recovering from the
loss .
Rebuilding the brand value
again In the market place.
The desired outcomes are
the to overcome from the
loss and increase the
volume of sales .
Plan approach
How will you
communicate?
What method will you
use?
What communication
style will you adopt?
Why is this style
suitable?
What communication
challenges/risks do you
anticipate (at least
two)?
How will you remove
any barriers that may
influence
understanding?
Which negotiation
techniques will you
follow to positively
influence others?
The Worlducation will
communicate through the
messaging apps. Social
media, emails and many
other digital platform.
The manner that is used by
the organisation is
traditional way of promoting
goods and services.
The wordeducation will use
the assertive
communication style to
communicate with the users.
This is suitable for
Worlducation as it helps in
creating a good and better
relation between the
company and users.
The basic issues that faced
by Worlducation is are :-
the differentiated time
differences that is occurred
in various country
(Bhattacharyya, and Afroz,
, 2019).
The other issues could be
the areas and
communication without
facing each other.
The barrier can be removed
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by using an online
communication method such
as zoom call to online video
call and email to send
message for notification. The
time zone difference issue
can be solved by using UTC
time which allow everyone to
follow same time and will be
communicate at particular
feasible time for everyone.
The technique will be utilise
as for the sales they have
to be more knowledgeable
an by asking for advice
after providing the
information Worlducation
can make a affirmative
relation in order to make
them feel as integeral
section In unit for the
assisgnment .
Communicate complex
information and
negotiate
Attach proof of your
succinct, clear and
persuasive explanation
and negotiation (e.g.
conference call
recording, video of
meeting etc.) to this
section of the portfolio
(unless viewed in
person by your
assessor).
Confirm negotiation
outcomes
With whom will you
confirm the key
Worlducation will confirm it
with the responses and
feedbacks that is got after
the responses and
presentations of the task
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outcomes of the
debate?
How will you confirm
the key outcomes of
the negotiation?
Attach proof of your
confirmation to this
section of the portfolio
(e.g. minutes of
meeting, draft email).
and In relation of the cloud
based application.
Worlducation will confirm it
with the survey form
completed by the audiences.
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes
to this section of the
portfolio
Attach: Complex information
explanation/negotiation
☐
Confirmation of negotiation outcomes ☐
☐
Implementation of negotiation outcomes
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First occasion:
Describe the audience
Are you aware of any
communication
challenges?
Are you aware of any
differing perspectives?
The targeted audience of
Worlducation are the clients
and students that Is
beneficial for the
Worlducation as it makes
them feel valued and
impress them by the
presentation of the
company.
Yes, Worlducation is aware
about the challenges that is
faced by the company
while spreading awareness
of the products and services.
Plan outcomes
What are the potential
outcomes of the
negotiation?
What are your desired
outcomes?
The possible results that
comes from Worlducation is
to make some recovery of
the loses an make some
new consumer base.
The desired result is the
want to be the brand again
in comparision of the other
rivals (Scholtz, ., 2021).
Plan approach
How will you
communicate?
What method will you
use?
What communication
style will you adopt?
Why is this style
suitable?
What communication
challenges do you
anticipate?
Vis emails, messages and
traditional approaches of
communicating with the
employees . These all the
action that includes all the
actions and ways of
spreading awareness of the
brand in the marketplace.
Worlducation will use the
assertive communication
style that makes the bond
more powerful and active as
per the actions that it could
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How will you remove
any barriers that may
influence
understanding?
Which negotiation
techniques will you
follow to positively
influence others?
be more attractive for the
audience.
The barrier and challenges
that can be faced in
Worlducation while taking
some initaitive is lack of
resources like funds and
capital and many others.
this helped the sales team
concentration on larger
sales, and minimised the
potential number of
difficulty that could
originate from single
customised.
Communicate complex
information and
negotiate
Attach proof of your
succinct, clear and
persuasive explanation
and negotiation (e.g.
conference call
recording, video of
meeting etc.) to this
section of the portfolio
(unless viewed in
person by your
assessor).
The proposed growing in
receipts is anticipated to
require a significant
investment in working ace
both stock list and debtor
and this concerted with an
anticipated diminution in
profit margin is planned to
consequence (Hofmeyer, .
and Taylor, 2021).
Confirm negotiation
outcomes
With whom will you
confirm the key
outcomes of the
debate?
How will you confirm
the key outcomes of
the negotiation?
Will measure the results by
getting a feedback from the
client and audience that will
help in having a great
feedback and improvement
in the lacking points.
The major aim of the
company is to :-
1. benefits of the
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Attach proof of your
confirmation to this
section of the portfolio
(e.g. minutes of
meeting).
software and its
usefulness.
2. Needed for cloud
based system which
include user
interface, data centre
management
instruments and
security network.
Will manage and inform for
the next meeting.
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes
to this section of the
portfolio (e.g.
performance review
spreadsheet updated to
reflect new KPIs).
Mail by the manager :
To the IT group
The meeting held
regarding the requirement
cloud-based software was
very much fruitful. We
have the understanding of
the cloud-based system
and understand the
requirement needed for
the system. We have the
approved the data
management tool for the
system, however, still
need to clarify regarding
the database storage
system. We want to
request to you if you have
any recommendation for
the system so that we can
review and approve for the
system.
We will certainly have a
next meeting to discuss
regarding the system and
negotiate for it (Lee, and
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Li, J.Y.Q., 2020).
With regards,
ICT manager
Attach: Complex information
explanation/negotiation
☐
Confirmation of negotiation outcomes ☐
☐
Implementation of negotiation outcomes
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Section 3: Review communication
Obtain feedback on
communication and
negotiation
Use digital technology
(e.g. online survey, email)
to obtain feedback from
at least two sources (e.g.
from mentoring session,
or negotiations).
As you seek feedback,
consider your
communication/negotiatio
n as well as the broader
organisation’s
communication systems,
channels and processes.
Summarise the feedback.
Attach proof of the
feedback to this section of
your portfolio.
Respected, IT
Developer,
Thank you, for the
mentoring session
provided by you. I could
learn lot of things and
could understand the
policy for
communicating. The
way you have provided
example during the
intellectual session was
very much effectual, it
helped to get a
applicable education of
how to handle the
situation. One of the
most important things
learned was in order to
get respect we need
respect other first.
Thank you for you
conference and hope to
get the support more
from you side.
Thank you regards .
Worlducation
Identify opportunity for
improvement
What areas of your
communication and
negotiation need
improvement?
How effective were the
communication channels,
The development
required are the ethics
and rules while the
video conferencing.
Requires to determine
how to communicate
remotely and ask to
appropriate questions.
Wants to develop
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systems and processes?
What areas of the team or
organisational practices
need improvement?
listening more and speak
less.
The communication
transmission was very
much effective. The zoom
video call aid us to have
face to face
communication. Different
passage used was email
which permits us to share
file and informing for
expected result.
The development
required for company are
the to give training
policy for the video call
as most of the person
are new and want a
training on how to utilise
the application and the
policy is required how to
conduct the meetings.
Document and implement
improvement
requirements
Follow organisational
requirements to
document areas needing
improvement.
Implement any
improvements to
organisational practices
(e.g. amended
policies/procedures/protoc
ols)
Attach proof to this
section of your portfolio
It is need to utilise the
brand logo for all the
statement and
communication that is
been created between the
clients or with the
workers too.
The statement must be
known well and well
structured.
The agreement are to be
saved utilising the
worlducation brand
application cloud based
application .
Executed software
review systematically
must be utilised and all
comments recorded in a
response register.
Responses register must
be include the receiving
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response, comments and
action needed.
Attach: Proof of feedback ☒
Improvement
documentation/implementation
☒
Jones, J.S., Murray, S.R. and Tapp, S.R., 2018. Generational differences in the workplace. The
Journal of Business Diversity, 18(2), pp.88-97.
Lee, Y. and Li, J.Y.Q., 2020. The value of internal communication in enhancing employees’
health information disclosure intentions in the workplace. Public relations review, 46(1),
p.101872.
Hofmeyer, A. and Taylor, R., 2021. Strategies and resources for nurse leaders to use to lead
with empathy and prudence so they understand and address sources of anxiety among
nurses practising in the era of COVID‐19. Journal of clinical nursing, 30(1-2), pp.298-
305.
Bhattacharyya, N. and Afroz, N., 2019. Workplace spirituality and employee work outcomes: A
review. Indian Journal of Positive Psychology, 10(4), pp.288-293.
Chang, Y.P., Lee, D.C., Chang, S.C., Lee, Y.H. and Wang, H.H., 2019. Influence of work
excitement and workplace violence on professional commitment and turnover intention
among hospital nurses. Journal of clinical nursing, 28(11-12), pp.2171-2180.
Scholtz, S.E., 2021. To err is human; to forgive, divine: A scoping review of workplace
forgiveness experiences. Journal of Psychology in Africa, 31(6), pp.645-650.
Van Der Leeuw, R.M., Teunissen, P.W. and Van Der Vleuten, C.P., 2018. Broadening the
scope of feedback to promote its relevance to workplace learning. Academic Medicine,
93(4), pp.556-559.
Cohen, P., 2020. Promote inclusion in your remote workplace. HR Future, 2020(8), pp.16-17.
Pitafi, A.H., Khan, A.N., Khan, N.A. and Ren, M., 2020. Using enterprise social media to
investigate the effect of workplace conflict on employee creativity. Telematics and
Informatics, 55, p.101451.
Saleem, Q.U.A. and Ameen, K., 2021. The role of human environment in making a workplace
congenial: a case of university libraries. Global Knowledge, Memory and
Communication.
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