Lead and Manage Organisational Change - BSBINN601 Learner Workbook

This learner workbook assesses the skills and knowledge of learners in BSBINN601 - Lead and Manage Organisational Change. It includes activities and assessments related to identifying strategic change needs through an analysis of organisational objectives. The workbook is designed for individual learners and includes written assessments.

Table of Contents
Instructions to Learner.....................................................................................................................1
Assessment instructions....................................................................................................................1
Assessment requirements.................................................................................................................1
Candidate Details.............................................................................................................................1
Assessment – BSBINN601 – Lead and manage organisational change..............................................1
Instruction to Learners.....................................................................................................................1
Activity 1A......................................................................................................................................1
Activity 1A checklist – for assessor................................................................................................1
Activity 1B......................................................................................................................................1
Activity 1B checklist – for assessor................................................................................................1
Activity 1C......................................................................................................................................1
Activity 1C checklist – for assessor................................................................................................1
Activity 1D.....................................................................................................................................1
Activity 1D checklist – for assessor................................................................................................1
Lead and manage
organisational change
BSBINN601
Learner Workbook

Activity 1E......................................................................................................................................1
Activity 1E checklist – for assessor.................................................................................................1
Activity 2A......................................................................................................................................1
Activity 2A checklist – for assessor................................................................................................1
Activity 2B......................................................................................................................................1
Activity 2B checklist – for assessor................................................................................................1
Activity 2C......................................................................................................................................1
Activity 2C checklist – for assessor................................................................................................1
Activity 2D.....................................................................................................................................1
Activity 2D checklist – for assessor................................................................................................1
Activity 2E......................................................................................................................................1
Activity 2E checklist – for assessor.................................................................................................1
Activity 3A......................................................................................................................................1
Activity 3A checklist – for assessor................................................................................................1
Activity 3B......................................................................................................................................1
Activity 3B checklist – for assessor................................................................................................1
Activity 3C......................................................................................................................................1
Activity 3C checklist – for assessor................................................................................................1
Activity 3D.....................................................................................................................................1
Activity 3D checklist – for assessor................................................................................................1
Activity 3E......................................................................................................................................1
Activity 3E checklist – for assessor.................................................................................................1
Activity 3F......................................................................................................................................1
Activity 3F checklist – for assessor.................................................................................................1
Skills and Knowledge Activity.........................................................................................................1
Skills and Knowledge Activity checklist – for assessor...................................................................1
Competency record to be completed by assessor.............................................................................1
Appendix A.......................................................................................................................................1
BSBINN601 Lead and Manage organisational change_version 4.0

Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and
the terms and conditions relating to the submission of your assessment task. Please consult with
your trainer/assessor if you are unsure of any questions. It is important that you understand and
adhere to the terms and conditions and address fully each assessment task. If any assessment task is
not fully addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:
 Address each question including any sub-points
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word processed
 Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a learner can be
accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another learner
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including
assessments taken totally or in part from the internet.
BSBINN601 Lead and Manage organisational change_version 4.0

If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more learners in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other learners is
not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
BSBINN601 Lead and Manage organisational change_version 4.0

further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to AIBT’s website, in writing, outlining the reason(s) for the appeal.
Recognised prior learning.
Candidates will be able to have their previous experience or expertise recognised on
request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately .
Assessment requirements
Assessment can either be:
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must be
completed by the agreed third party.
Third parties can be:
 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining competency.
The assessment activities in this workbook assess aspects of all the elements, performance criteria,
skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
BSBINN601 Lead and Manage organisational change_version 4.0

supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as
provided during induction. If you feel you are not yet ready to be assessed or that this assessment is
unfair, please contact your assessor to discuss your options. You have the right to formally appeal
any outcome and, if you wish to do so, discuss this with your trainer/assessor
BSBINN601 Lead and Manage organisational change_version 4.0

Candidate Details
Assessment – BSBINN601 – Lead and manage organisational change
Please complete the following activities and hand in to your trainer/assessor for marking. This forms
part of your assessment for BSBINN601 – Lead and manage organisational change
Name: _____________________________________________________________
Student ID: _____________________________________________________________
Email: _____________________________________________________________
Declaration:
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Instruction to Learners

You are required to complete this assessment workbook and obtain a satisfactory result of
all activities to be deemed ‘Competent’ in this unit of competency. You have two attempts
to submit your assessments.
Activity 1A
Type: Written Assessment Due date:
Group or Individual: Individual
Objective To provide you with an opportunity to identify strategic change needs
through an analysis of organisational objectives.
Foundation skills: Reading, Navigate the world of work, Get the work done.
Activity
1. Why is it important to analyse an organisation’s objectives when
identifying change requirements or opportunities?
To recognise and evaluate the impact and significance of importance of key
stakeholders or organisations.
To ensure the changes or opportunities are confirmed with the set objectives
of the company in order to come up with best suitable strategies to counter the
competition.
To make sure that successful change in the company must prioritize the people
as the people are the fuel for the successful change and also to sustain its
momentum.
2. Give three examples of strategic change needs for Australia Post (refer to
the case study – Australia Post in appendix A).
According to provided case study the company will have to manage the
strategic changes in pandemic which involves.
Example 1: The Australia post needs to change its service delivery process by
creating a platform for personalized services to the customers with the help of
increasing in online and digital communication tools and techniques. This
stratagem change will increase company's profitability and also build loyal
customer base.
Example 2: The Australia post need to add new process of delivery of its
services by adding the E-commerce and online shopping option by creating its
website. They will have to manage the contactless services and products.
Example 3: add range of digital payment options of the customers and
businesses in order to implement the contactless payment system into their
business for the contact delivery of services.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of Competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner gives at least one reason why it is important to analyse an
organisation’s objectives when identifying change requirements or
opportunities.
Yes No
(Please circle)
Q2 Learner gives three examples of the strategic change needs relate to
organisational objectives (Australia Post).
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 1B
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Review existing policies and practices against strategic objectives to identify
where changes are required.
Foundation skills: Reading, Navigate the world of work, Get the work done
Activity
1. Why should existing policies and practices be reviewed against strategic
objectives?
For the organisation it is important to review their existing policies and
practices against the new strategic objectives as the outdated policies can lead
the business into the serious risk. The new strategic objectives may not comply
with the existing policies and practices which may fail the motive of new
strategic objectives. Also to implement the new strategic objectives it is very
important that they must satisfy the policies and practices drawn by the
organisation otherwise the company must draw some new policies for the new
strategic changes
2. Read the scenario and company’s policies and practices provided below.
Scenario The company introduces a new time recorder system for employees.
The new technology will use fingerprint to record clock in and clock out time
instead of signing paper sheet individually. Benefits of the new system are;
(i) Record time accurately
(ii) Automatic time record report summary which reduces HR working
process
(iii) Employees able to access information via a digital system
Company’s policies and practices
Hours of work: You are expected to work 38 hours per week between 8.30 am.
until 5.00 pm. Monday to Friday. During your ordinary hours of work, you are
entitled to a meal break of up to 1 hour.
In addition to your ordinary hours of work, you agree that we may from time to
time require you to work reasonable additional hours which may include
weekends and public holidays. You acknowledge that your remuneration has
been set to take into account the reasonable additional hours that you may be
required to work from time to time.
Time record: Employee must record clock in and clock out time at level 3, 18
Mount Gravatt, Capalaba Rd, Upper Mount Gravatt, by signing a provided
timesheet. Human resources (HR) Department is responsible to summarise the
timesheet and record late, sick leave and annual leave in the employee’s time
record report. Employees can access the report to review their time record
summary by completing time record request form and the employees must
return the record on time.
To complete the task, you are required to;
2.1 Identify where changes in policies and practices are required
From given above scenario the Policy change comprises of modifications in
policies at the legislative or organizational level. As per the case study,

mentioned below are some of areas wherein the company require policies and
practices:
 Recording clock in and out time at the three level rather just implement
new policy of clock in and out through their digital cards at one entry
level stage.
 The company must also change its policy of time record regarding the
summarization of time sheet and record late, leave, annual leave etc.
manually rather transforms it digitally.
 They should make the late working policy.
2.2 Adjust company’s policies in accordance with the change
Adding the digital time recorder in the organisations employee will be required
to clock in UN clock out the time at only once days that is at the Mount Gravatt
there is no requirement of signing any provided time shit only employee will be
required to clock in clock out using their digital punch cards.
Which digital time recorder machine the time sheet and the recorded will be
automatically recorded in the individual portal and for this sick leave and
annual leave the employees are required to record that on their individual
digital employee portals.
In addition to the ordinary are the work the employees are not forced to work
for the reasonable additional hours during the weekends and public holidays
also it is a voluntary if someone acknowledge doing so the bonus and the extra
working hours will be paid.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of Competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner gives at least one reason that the company should review its
policies and practices against its strategic objectives.
Yes No
(Please circle)
Q2.
Learner can identify at least two areas that the company’s policies and
practices are required to change regarding the new time recorder system.
Yes No
(Please circle)
Learner writes a new policies and practices relates the new time recorder
system usage.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 1C
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Monitor the external environment to identify events or trends that impact
the achievement of organisational objectives.
Foundation skills: Navigate the world of work, Get the work done
Activity
1. Give six examples of external factors that may impact the achievement of
an organisation’s objectives.
2. Economy and market fluctuation: global economy huge external factor
that has a huge potential of impacting the business and its operations this
directly impact the achievement of organisational objectives. Market
fluctuations due to the currency devaluation, higher resource cost trickle
down the market and many commercial firms causing bad impact on
organisational goals.
3. Changing climatic conditions: weather place in important role in
impacting the achievement of organisation objectives as for example
vacation results that has an objective of gaining the higher profitability and
says during a particular peak season due to the change in weather storms
tornadoes Hurricane etc. In such case businesses preview uncontrollable
losses. The direct impact of changing climate cause impact on the
sustainability of the businesses which directly impact achievement of
organisational objectives.
4. Change in law: National International local changes in the lost bring the
direct influence on the businesses and its way of operating. For example,
with the covid-19 they were many changes in the legal laws regarding the
social distances which is directly impacted the businesses if the hospitality
industry as the government regulations of complete shutdown of restaurants
and hotels affected the business organisation objectives.
5. Changing technology: this is the good part of the external environment that
is making the business more profit, flexible, building agile working practices
and offering best products and services in market. Increasing technology has
been seen as the most positive influence on the businesses to achieve their
organisation objectives as it is help the business to work with more
efficiency and build their own strategic planning and gain advantage in the
market.
6. Changing customer trends: as the customer basis changing suddenly and

the fast way it is impacting the organisation objectives of the business as
businesses has to remain attended and focused in understanding the needs
and demands of the customers on the regular basis as their organisation
objectives Harley depends on the changing demographics and behaviour
aspects of the customer base.
7. Changing political conditions: changes in the political conditions of the
two Nations leads to create an impact in achieving the organisation
objectives of the business for example of a business as an organisation
objective to pursue internationalisation in another New Market it is a very
important to have good political relationship between the native country and
the country and which businesses is expecting to expand its business.
8. Use the PESTEL analysis tool to identify factors that can affect Australia
Post performance.
Examples of factors
Political The business of post services piece of legislation as the
department of communication and digital economy have
different policies and legal legislations regarding the
import and export of the postal market. There is a
Australian postal corporation act 1981 that must be
complied by the Australia Post as it affect the trading of
goods and services.
Economic Due to Covid-19 there has been a global financial crisis
and also there is slowing of Australian economy there
for the company has impacted with the decline of net
profit by 35.7%. But Australian post operates in
Monopoly and his highly competitive in domestic and
international businesses pay for company as a logistic
and parcel business agency and service can complete
with the other international organisations those
developing highly strategic plans that help a company to
move forward.
Sociological The exclusive changes in the demographics of the
Australia due to the increasing population as impacted
the business of Australia post as the people that a list
BSBINN601 Lead and Manage organisational change_version 4.0

able to travel on the central point of their banking
insurance and other utility payments are required to use
Australia post office this means the company has been
positively influenced by this factor of external
environment as this continuous to faster and robust the
parcel and logistics business of the Australia post.
Technological From the research it has been concluded that technology
is the highly positive factor for the business of Australia
post after the covid-19 as this is helping the company to
boom its E-Commerce and online shopping and also to
increase online and digital communication all across the
globe
Legal In Australia, laws related to Fair Work Act 2009, Work
Health And Safety Act 2011 and many more affects
performance of companies to great extent. It also
includes contract law, intellectual law and property
rights law.
Environmental It is concerned with development as well improvement
in environments of a country. Within Australia, there are
various programs implemented including waste
management, decreasing carbon footprints and so on to
protect environmental aspects.
Learners are required to write a short explanation, how the factor affect to
the industry.
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1C checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner gives at least six examples of external factors that may impact the
achievement of an organisation’s objectives.
Yes No
(Please circle)
Q2. The learner can explain how the factor affects the company/industry. Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 1D
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Identify major operational change requirements due to performance gaps,
business opportunities or threats, or management decisions.
Foundation skills: Navigate the world of work, Get the work done
Activity
1. Give 3 examples of each factor that may result in a change in an
organisation:
Factor
Performance gaps  Ineffective management.
 Knowledge about job.
 Changing requirements associated to a job
Business opportunities
 Online gaming.
 New market opportunities.
 Innovation.
Business threats
 Poor management.
 Fierce competition.
 Changing economic conditions.
Management decisions  Expansion.
 Direction.
 Recruitment and selection of workforce.
2. You are an owner of a graphic design company. You have reviewed your
employee’s performance and found that they fail to deliver services on
time. Only 70% of products are delivered to the customers on time. Hence,
the customer satisfaction rate is low. From this scenario, you are required to
identify major operational change requirements due to performance gaps.
In the graphic designing company, major operational change requirements
due to performance gaps are related to technologies because artificial technology
and robotics needs to be utilised to develop and store data related to target
audience.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1D checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner gives at least three examples of performance gaps, business
opportunities, business threats and management decisions that require
operational change.
Yes No
(Please circle)
Q2. Learner writes at least two changes that would apply in the circumstance
provided.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 1E
Type: Written Assessment Due date:
Group or Individual: Group
Objective - Review and prioritise change requirements or opportunities with
relevant managers
- Consult stakeholders, specialists and experts to assist in the
identification of major change requirements and opportunities.
Foundation skills: Oral communication, Navigate the world of work, Interact
with others, Get the work done.
Activity
1. Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists? (Give at least two
reasons)
To gain more knowledge of their organization which can help them to
identify the correction of change.
To provide some suggestions and performance positive in the project.
2. Refer to a case study – Australia Post in Appendix A
List at least five change requirements.
From the general analysis of Australia post some of the major requirements will
be considered as follows:
 Application of contactless services.
 Usage of digital solutions.
 Management based changes.
 Booming of online shopping.
 Improvement in digital communication.
 Management with internal and external stakeholder.
3. Discuss with your classmates who play the role of managers/specialists to
identify major changes requirement, and prioritise change requirements from
the list.
With discussion to classmates as managers at Australian port, major
change requirement that are prioritise are switching to online for developing
strong management that is able to handle online practices and process.
Moreover, manager needs to develop strong customer services to solve issues
associated to innovation and addressing queries of customers.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 1E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner describes at least two reasons of importance in reviewing and
prioritising change requirements with relevant managers and specialists.
Yes No
(Please circle)
Q2.
a) Learner lists at least three topics that they want to mention in the
meeting.
Yes No
(Please circle)
a) Learner explains managers (classmates) about the change program that
they plan to do.
Yes No
(Please circle)
a) Learner explains managers (classmates) about their priorities in the
change program proposed.
Yes No
(Please circle)
b) Learner lists at least three key points that they will include in their
conversation with the contractors.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 2A
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Undertake cost-benefit analysis for high priority change requirements and
opportunities.
Foundation skills: Reading, Writing, Numeracy, Get the work done
Activity
1. Why is it important to undertake a cost-benefit analysis for high priority
change requirements and opportunities? (give at least two reasons)
Cost benefit analysis is important for a company to pick through available
options, rank projects according to the order of their merit, and overcome
biases for the good of the business. With cost analysis, project budget is
prepared accurately.
2. Imagine the graphic design company has decided to invest $50,000 in new
equipment, staff training and consultancy support to streamline its
workflow.
(i) What are the potential tangible and intangible benefits to be
achieved from this investment? (List 3 tangible benefits and 3
intangible benefits)
Tangible benefits:
 Improved project effectiveness.
 Improved support system.
 Growth of revenue.
Intangible benefits:
 Enhance personalisation experiences.
 Improve relationship with clients.
 Boosts organisational support system
(ii) Please conduct cost-benefit analysis report of using a new
equipment from the information as follows;
Detail Old equipment New equipment
Product Quantity Maximum capacity
= 500
Maximum capacity
= 1000
Production time 30 seconds per unit 15 seconds per unit
Cost $1 per unit $0.5 per unit

Cost Benefit
--Product quality is 500 along with
100 at present.
- Earlier, product time was 15
seconds and now 30 seconds.
Before, cost was $0.5 percent and
now $1 per unit.
With this, quality of products is
improved in effective manner.
- It saves time to manufacture along
with produce products of company.
- It makes saving of costs and
allocation of resources effectively.
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner describes at least two reasons about importance of undertaking
cost-benefit analysis for high priority change requirements and
opportunities.
Yes No
(Please circle)
Q2.
i) Learner lists at least two potential tangible benefits relates to the
scenario provided.
Yes No
(Please circle)
i) Learner lists at least two potential intangible benefits relates to the
scenario provided.
Yes No
(Please circle)
ii) Learner identifies at least three benefits of using the new technology Yes No
(Please circle)
ii) Learner identifies at least three costs of using the new technology Yes No
(Please circle)
ii) Learner includes calculation or figures in the answers (at least 1). Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 2B
Type: Written Assessment Due date:
Group or Individual: Individual
Objective - Undertake risk analysis and apply problem-solving and innovation
skills to identify barriers to change and agree and record mitigation
strategies.
- Identify and respond to barriers to the change according to risk
management plans.
Foundation skills: Reading, writing, oral communication, get the work done
Activity
1. What is the purpose of a risk analysis when developing a change
management strategy?
At the time of developing change management strategy, risk analysis
serves purpose of identifying potential; issues prior occurrence in order to plan
risk handling practices. It also serve purpose of mitigating adverse impacts to
attain business objectives.
2. Imagine that the graphic design company is introducing new technology
and working practices. Discuss in pair about risk of using the new
technology and conduct risk analysis. (Please read a learner guide and
refer to risk analysis diagram in page 43) – The learner is required to list at
least three risks that may occur.
The three risks that may occur at the company are:
 Operational risks.
 Reputational risks.
 Compliance risks.
3. Imagine that the graphic design company is introducing new technology
and working practices. What barriers might be encountered? (Give at
least two barriers)
The barriers that can be encountered in introduction of new technology along
with working practices are resistance of employee and lack of sustainable
leadership support.
4. What mitigation strategies could be implemented to avoid the barriers
identified in the previous question? (Give at least two mitigation
strategies)
Two mitigation strategies that can be implemented for avoiding barriers are
Assume and accept strategy and transfer strategies.

5. Discuss with your classmates about risks and mitigation strategies relates
to the graphic design company case.
With discussion to classmates, it is concluded that risk mitigation
strategies that is associated to graphic design company are avoidance,
reduction, transfer and loss prevention.
Note: the trainer/assessor must observe the discussion and make sure that it
matches the marking criteria.
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner can explain purpose of risk analysis when developing a change
management strategy.
Yes No
(Please circle)
Q2.
Learner lists the risk of using new technology and working practices relates
to the scenario.
Yes No
(Please circle)
Learner can identify level of risks and explain why those risks are
categorised in those levels.
Yes No
(Please circle)
Q.3 Learner explains at least two correct barriers that the company might be
encountered.
Yes No
(Please circle)
Q4. Learner identifies at least two correct mitigation strategy which could be
implemented to avoid the barriers in Question 3.
Yes No
(Please circle)
Q5.
Learner uses formal language when discussing with the classmate. Yes No
(Please circle)
Learner asks questions to the classmates during the discussion. Yes No
(Please circle)
Learner confirms his/her understanding during the discussion. Yes No
(Please circle)
Learner does not interrupt other people when they are talking. Yes No
(Please circle)

Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2C
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Develop change management project plan.
Foundation skills: Writing, numeracy, Get the work done
Activity
1. Why is it important to develop a change management project plan? (Give
at least three reasons)
 Change management project plan ensures control in schedule, scope,
communication, budget and resource.
 Minimising impact a change on the business, customers, employees as
well as other significant stakeholders.
 Help the flow of information when it comes to project changes.
2. What key information should be included in the change management
project plan? (Give at least four key information)
Key information needs to be included in project plan of change
management are as follows:
 Budget.
 Project objectives.
 Risk analysis.
 Monitoring along with review analysis.
3. Refer to the case study – Australia Post in Appendix A.
Due to COVID-19 pandemic situation, Australia Post has to develop a change
management project plan. You are required to write a project plan in the
table below.
Project Title Change management plan for Australian Post
Project detail and
objective
Australian Post is facing challenge due to
pandemic of Covid-19. The objective of the plan
is to focus on few trends and adopting them for
enhancing performances
Department/team which
will involve in the project
All the departments of Australian Port including
human resource management, finance,
customer relationship management, marketing

and hence forth
Estimated Timeline 12 months.
List of resources
requirements (you must
identify the cost of each
spending)
-- Human resource
- Financial resource
-Intellectual resource
Total cost $ 10000
Risk - Compliance risk.
-Operational risk.
-Strategic risk.
Risk management
strategies
- Transferring.
-Reduction.
-Avoidance.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2C checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. A learner can list at least three correct reasons to support the importance
of developing a change management project plan.
Yes No
(Please circle)
Q2. A learner lists at least four correct key information that should include in
the change management project plan.
Yes No
(Please circle)
Q3.
A learner writes a change management plan. Yes No
(Please circle)
A learner can explain the project in detail and objective. Yes No
(Please circle)
A learner can identify relevant people who need to involve with the
project.
Yes No
(Please circle)
A learner can estimate the timeline of the project. Yes No
(Please circle)
A learner lists resources required in the project and they can identify the
cost of each requirement.
Yes No
(Please circle)
A learner calculates the correct total cost (monetary cost). Yes No
(Please circle)
A learner can identify risks that may occur during applying the project. Yes No
(Please circle)

A learner can identify risk mitigation strategies that relate to the risks of
the project.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2D
Type: Presentation and written assessment Due date:
Group or Individual: Individual
Objective Obtain approvals from relevant authorities to confirm the change
management process.
Foundation skills: Writing, Oral communication, Navigate the world of work,
Interact with others and Get the work done.
Activity
1. Why is it important to gain approval from relevant authorities for change
management processes?
Gaining approval from concerned authorities about managing change
processes is important for making rational and justified project decisions.
2. Identify at least three people that you have to seek approval for your
project (refer to Australia Post Annual report 2020 page 61-63).
 Employees.
 Stakeholders.
 Administration.
3. Refer to the project plan you developed in Activity 2C, you are required to
present your project plan to relevant authorities.
The project plan is presented to relevant authorities with following steps:
 Providing overview.
 Reviewing Objectives along with Key results.
 Cover expectations as well as exclusions.
 Presenting high level schedule.
 Introducing the team.
 Defining communications.
 Discussion of unexpected.
 Questions and Answers.
Note: you can select any technique that you think is suitable for your
project presentation. Choose the technique that you think you will get the
approval.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2D checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner can explain why it is important to gain approval from relevant
authorities for change management processes?
Yes No
(Please circle)
Q2. A learner answers three people who have authority for the project
approval correctly.
Yes No
(Please circle)
Q3.
A learner uses formal language when presenting the project. Yes No
(Please circle)
A learner uses appropriate presentation technique in the presentation.
The appropriate tool and technique is the one that helps the audiences to
understand your project easier.
Yes No
(Please circle)
A learner confirms understanding from the audience. Yes No
(Please circle)
A learner uses asking and questioning techniques to get feedback from the
audiences.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 2E
Type: Written Assessment Due date:
Group or Individual: Individual
Objective - Assign resources to the project and agree on reporting protocols with
relevant managers.
- Identify and respond to barriers to the change according to risk
management plans.
Foundation skills: Oral communication, Navigate the world of work, Interact
with others, and Get the work done
Activity
(i) What kind of resources might you allocate to the project (refer to
the Australia Post project)?
(ii) Information technology resource.
(iii) Human resource.
2. Work in a pair, you are required to discuss with your partner and complete
the task below:
(iv) Identify barrier to change and solutions.
 Linguistic barrier.
 Operational barriers
(ii) Write reporting protocols and resources assigned. You must write detail
about stakeholders, when will they report work progress? How do they report
the progress? and who is the person responsible for the project?
For more information, you can refer to page 57 in the Learner guide.
Stakeholders When How Person
responsible
Customers After
delivery
weekly
Through feedback manager
Government At the
process
Annually
Through operational
role of company
CEO
Note:
- Stakeholder is the person who you need to communicate/report to.
- When is how frequently do you need to report such as monthly, weekly,
annually, etc.

- How is the method, technique that you select to report the stakeholders.
- Person responsible is the person who is responsible for developing the
report.
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 2E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner lists resources that they might allocate in the project. Yes No
(Please circle)
Q2.
Learner can identify who needs to be updated as to the progress of the
project.
Yes No
(Please circle)
Learner explains how the update will be done. Yes No
(Please circle)
Learner explains how often the update should be. Yes No
(Please circle)
Learner can assign people who responsible for developing reports in the
protocol.
Yes No
(Please circle)
Learner uses active listening when discussing with their classmates. Yes No
(Please circle)
Learner uses appropriate language in the discussion. Yes No
(Please circle)
Learner can find agreement between themselves and their partner in
generating a report protocol.
Yes No
(Please circle)
Comments
Provide your comments here:

The learner’s performance was: Not yet satisfactory Satisfactory
BSBINN601 Lead and Manage organisational change_version 4.0

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3A
Type: Written assessment Due date:
Group or Individual: Individual
Objective Develop communication or education plan, in consultation with relevant
groups and individuals, to promote the benefits of the change to the
organisation and to minimise loss.
Foundation skills: Writing, Navigate the world of work, Interact with others,
and Get the work done.
Activity
1. Develop a communication plan for Australia Post, as part of implementing
change strategy. Then discuss two other members of your class, as acting
stakeholders (or as per instructed by the trainer).
For Australian Post, communication plan is as developed:
 Identification of purpose of communication.
 Identifying audience.
 Planning as well as designing message.
 Considering resources.
 Planning effectively for obstacles together with emergencies.
 Strategising ways of connection with media and others for spreading
message.
 Creating action plan.
Note: You can refer to a communication plan template in
“Change_management_workbook and template” file provided in the
Moodle.
2. What are the benefits of this change? (Give at least two benefits)
 Developing project requirements effectively.
 Communicating stakeholders all detailed information.
3. What can be the loss or drawbacks of the change? How could this be
taken into account in the communication process?
In aspect to the change, the loss or drawback includes breaking
communication chain that can collapse working at the time of execution.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1.
Learner writes a communication plan for the organisation. Yes No
(Please circle)
Learner consults with the classmates about his/her communication plan. Yes No
(Please circle)
Q2. Learner identifies at least two benefits relate to the change in their
organisation.
Yes No
(Please circle)
Q3.
Learner identifies losses or drawbacks of the change. Yes No
(Please circle)
Learner explains how they take the identified losses into account in the
communication process.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 3B
Type: Assessment report Due date:
Group or Individual: Individual
Objective Arrange and manage activities to deliver the communication or education
plans to relevant groups and individuals.
Foundation skills: Navigate the world of work and interact with others.
Activity
1. You are about the implement the communication plan. What are topics
that you will include in the meeting? (List at least three main topics)
Topics that are to be included in meeting are as follows:
 Key message.
 Methods for usage.
 Human resource in the process.
2. What practical arrangements do you need to consider when arranging
and managing communication/training activities? (Identified at least
three areas of practical arrangement)
Areas that needs to be considered while arranging along with managing
communication are as follows:
 Sending invitation to associated human resource.
 Timings as well as location.
 Alternatives for non-attendees.
3. Discuss with your classmate to seek feedback on practical arrangements
in your plan
Feedbacks are sent on mails and from there all information is discussed.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner writes at least three main topics that they will cover in the
meeting session.
Yes No
(Please circle)
Q2.
Learner identifies at least three areas of practical arrangements that they
need to consider when arranging and managing communication/training
activities.
Yes No
(Please circle)
Learner can communicate to their classmates about the communication
activities/practical arrangements. (observe by the trainer).
Yes No
(Please circle)
Q3. Learner collects feedbacks from the classmates. Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 3C
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Consult with relevant groups and individuals for input into the change
process.
Foundation skills: Oral communication and Interact with others
Activity
1. Imagine that you are planning a consultation event in your organisation
as part of a change program to introduce the change project of Australia
Post.
1.1 How would you select members of the consultation group/s?
Through inviting particular people having concerned skills and knowledge.
 Making announcement for application
 Identifying voters
 Screening the general applications
 Voting for skilled candiadtes
1.2 When, where and how will the consultation/s take place?
Questionnaire, surveys and interviews at workplace. All such will be managed
through the consultation event on Sunday through conference office in
Australia
1.3 What key questions will be asked as part of the consultation process? (at
least three questions)
 What skill set is required for working for the project?
They should have time management skills and creative skills
 How will you manage working in complex times?
It should be managed by working in shifts
 How much experience do you have?
3 years
1.4 What will happen to the results/output from the consultation process?
(at least two results)
 Makes better results.
 Effective communication takes place.

2. Perform a roleplay:
Student A will be a person who will seek a consultation.
Student B will be the specialist.
Student A is required to ask questions in Question 1.3 and write the answers
below. Student B is required to answer questions.
After finish, you are required to swap the role.
This will be manageable in order to maintain the strategic changes with the
future aspect and growth.
Regarding all the evaluation and monitoring on timely basis
All internal and external stakeholder implementation in general change process
like investors, government, owner etc.
Activity 3C checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency BSBINN601 – Lead and manage organisational change
BSBINN601 Lead and Manage organisational change_version 4.0

(Code and Title)
Date(s) of assessment
Marking checklist
Q1.
Learner can explain how they select members in the consultation group/s. Yes No
(Please circle)
Learner can schedule the event by identifying when the consultation will
take place.
Yes No
(Please circle)
Learner can schedule the event by identifying where the consultation will
take place.
Yes No
(Please circle)
Learner can schedule the event by identifying how the consultation will
take place.
Yes No
(Please circle)
Learner writes at least three key questions that they will ask as part of the
consultation process.
Yes No
(Please circle)
Learner writes at least two results from the consultation process. Yes No
(Please circle)
Q2. Learner completed the roleplay and wrote a summary of answers in the
workbook.
Yes No
(Please circle)
Comments
Provide your comments here:
BSBINN601 Lead and Manage organisational change_version 4.0

The learner’s performance was: Not yet satisfactory Satisfactory
BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3D
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Action interventions and activities set out in project plan according to project
timetable.
Foundation skill: Get the work done
Activity
1. Choose three of the following possible interventions and actions which
may occur on a project plan. Thinking of the context of Australia Post,
describe how you would ensure the correct/appropriate implementation
of these actions:
 Action research
 Career planning
 Job redesign
 Sensitivity training
 Succession planning
 Surveys (with feedback)
 Team building
 Termination or redeployment
 Training
 Transition analysis.
Interventions that can occur in project plan are as selected:
 Job redesign.
 Succession planning.
 Transition analysis.
Appropriate implementation of the actions could be ensured through
effective communication with each involved people and gathering of
relevant data
2. please schedule your selected intervention and activities in the change
process timeline.
Example of template:
Stage of
changes
Urgency Plan implementation Conclusion
Date/Month May May June july
Activities Initiation
of stages
Managing
plan
Project
implementation
Feedback

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3D checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1.
Learner chooses three of the possible interventions provided in activity 3D. Yes No
(Please circle)
Learner explains how they ensure whether the implementation of each
action you selected is correct and appropriate.
Yes No
(Please circle)
Q2. Learner can schedule their selected intervention activities in the timeline
template provided.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 3E
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Activate strategies for embedding the change
Foundation skills: Get the work done
Activity
1. Why is it important to activate strategies for embedding the change?
(Give at least two reasons)
 Prepares the business for the change from “how we do things now” to
“how we will do things in the future”.
 Ensuring a successful outcome.
2. As you start implementing the change project to Australia Post, which
strategies might you use to embed the change? (Learner must include an
explanation of how they apply the selected strategies in the answer)
(Give at least two strategies)
One of the strategy is innovation strategy for developing new
technologies that boost development of effective plan. Another strategy is
communication wherein feedback will be shared related to reaction of people
about changes.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3E checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner identifies at least one of the reasons why activating strategies for
embedding the change are important.
Yes No
(Please circle)
Q2.
Learner identifies at least two strategies that they will use to embed the
change.
Yes No
(Please circle)
Learner explains how they apply the selected strategies to their change
program.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Activity 3F
Type: Written Assessment Due date:
Group or Individual: Individual
Objective Conduct regular evaluation and review and modify project plan where
appropriate to achieve change program objectives.
Foundation skill: Get the work done
Activity
1. Why is it important to evaluate and review progress during a change
management programme?
 Provides a framework and information to support strategic planning efforts.
 Identifies opportunities for new or increased improvement.
2. What methods can be used to evaluate and review the progress of the
project? (Give at least two methods)
To evaluate and review project progress, following methods can be used:
 Return on investment.
 Feedbacks.
3. You are required to write an evaluation plan for the project. In the plan, you
must include the topics as follows:
- Evaluation method
- How often is the evaluation or performance review
- What do you want to observe/ evaluate?
- How would you know if you need to modify the project plan?
- Give an example of the modification.
Evaluation plan for the project is as follows:
 Develop conceptual model of project in addition recognise key evaluation
point.
 Create evaluation questions as well as defining measurable outcomes.
 Develop suitable evaluation design.
 Collection of data.
 Analyse data in addition to present to concerned audiences.

BSBINN601 Lead and Manage organisational change_version 4.0

Activity 3F checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner can explain the reason why it is important to evaluate and review
progress during a change management programme. Yes No
(Please circle)
Q2. Learner can identify at least two correct methods that can be used to
evaluate and review progress of a change programme. Yes No
(Please circle)
Q3.
Learner mentions about how often they will do an evaluation. Yes No
(Please circle)
Learner can identify correct methods that they would use to review
progress of the change project toward achieving their objectives.
Yes No
(Please circle)
Learner can identify what to observe or evaluate correctly. Yes No
(Please circle)
Learner can explain when they will need to modify the plan. Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Skills and Knowledge Activity
Type: Written Assessment Due date:
Group or Individual: Individual
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Activity Answer each question in as much detail as possible, considering your
organisational requirements for each one.
1. Describe a process or cycle for managing organisational change
effectively.
 To effectively manage change in organisation.
 It will be maintained through moral enhancement and accepting
change
 Helping in communication and removing barrier for change models.
 Making resistant and resist communication with employees to make
change.
 Paying attention on high and low points.
 Do not have to ignore any retention of organisation.
2. What are the components of a change management project plan?
 Stakeholder engagement.
 Leadership
 Organisation design
 Training
 Communication
 Changing impact
3. Describe how organisational behaviour can affect a change management
programme.
The organisational behaviour implies to give the negative and positive impact
through which change management is maintained and it initiates to enhance
the efficiency of the company by not accepting issues.
4. List three potential barriers to change in your organisation and describe
specifically how those barriers may impede the change process.
Lack of clarity, ineffective communication and inadequate resources.

BSBINN601 Lead and Manage organisational change_version 4.0

Skills and Knowledge Activity checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Unit of competency
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Marking checklist
Q1. Learner can describe a process or cycle for managing organisational
change correctly.
Yes No
(Please circle)
Q2. Learners can identify at least three components of a change management
project plan.
Yes No
(Please circle)
Q3. Learner can explain how organisational behaviour can affect a change
management programme.
Yes No
(Please circle)
Q4.
Learner writes three potential barriers to change in the organisation. Yes No
(Please circle)
Learner describes how the barriers mentioned may impede the change
process.
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory

Competency record to be completed by assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the overall unit. Indicate in the table below if the learner is deemed
competent or not yet competent for the unit or if reassessment is required.
Learner’s name
Unit of Competence
(Code and Title)
BSBINN601 – Lead and manage organisational change
Date(s) of assessment
Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner to prove
their competency across the entire unit?
Yes No
(Please circle)
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Authentic Yes No
(Please circle)
Valid Yes No
(Please circle)
Reliable Yes No
(Please circle)
Current Yes No
(Please circle)
Sufficient Yes No
(Please circle)
Learner is deemed Not yet competent Competent
If not yet competent, date for re-assessment:
Comments from trainer/assessor:
BSBINN601 Lead and Manage organisational change_version 4.0

Learner’s signature
Assessor’s signature
BSBINN601 Lead and Manage organisational change_version 4.0

Appendix A
Case study – Australia Post
Australia Post delivers mails to 12.3 million delivery points across Australia. In 2020,
Australia Post recorded its revenue of $7.5 billion and profit before tax of $53.6 million
(Australian Post, 2020).
Since 2019, Australia Post has been encountered a big challenge from the COVID-19
pandemic. The organisation need to change its strategy and practice on delivering services.
There are a few trends that Australia Post has to consider during the COVID which are as
follows:
- Booming of eCommerce and online shopping
- Applying contactless services
- Increasing in online or digital communication
Change management involves extensive consultation with internal and external key
stakeholders and can include the development of a wide range of documentation. For
example, policy and procedures manuals, communication plan and materials, training plan
and materials, reporting plan, development of key performance indicators, and a review
plan for ongoing feedback and monitoring to implement continuous improvement (QGCIO,
n.d.).
As this change process will be used for future rollouts in post offices across Australia, it is
critical that extensive formal monitoring and evaluation be undertaken to identify any
changes to the process that may be needed.
Source: https://auspost.com.au/content/dam/auspost_corp/media/documents/2020-
australia-post-annual-report.pdf
References