BSBWOR502: Leading and Managing Team Effectiveness - Report

This report provides a comprehensive analysis of leading and managing team effectiveness, addressing key aspects such as the differences between groups and teams, the importance of effective communication, and the negative impact of role ambiguity. It explores strategies for setting team goals, defining team roles and purposes, and leveraging vision and mission statements. The report also delves into the stages of team development, the characteristics of self-managing teams, and strategies for encouraging team member participation. Practical examples, such as sales team goals and action plans, are included to illustrate effective team management principles. Desklib offers a wealth of similar solved assignments and study resources for students.

Running head: LEAD AND MANAGE TEAM EFFECTIVENESS
BSBWOR502 - Lead and manage team effectiveness
Name of the Student
Name of the University
Author Note

1LEAD AND MANAGE TEAM EFFECTIVENESS
Formative Assessment:
Activity 1:
1.
The major difference between a group of people and a team is observed to be in the form of
the effective communication, team bonding and the team work. It is pretty evident that an
efficient team will experience the establishment of the better communication system among
the members of themselves which has the potential to minimize the impact of the conflict
which is absent for a general group of people. In addition to this, the bonding between the
members of a team is observed to be significantly better in comparison to a group of people
and the benefits of the effective communication along with the strong team bonding are seen
to improve the collective efficiency of the members of the team compared to a general group.
2
The effective communication regarding the objectives of the team is observed to reduce the
confusion among the members of the team. Along with that, the communication regarding the
objectives of the team is observed to manage the conflict among the operations of the
members in an efficient manner which triggers the team to achieve better efficiency and
strive towards higher collective productivity. Along with that, the setting of the team purpose
is significant in the improvement of the group environment as well.
3.
The impact of the role ambiguity is observed to be significant in affecting the efficiency of
the team in a negative manner. As the role of the members is not clear, the operations of the
members is seen to be affected as well as majority of the employees do not have the idea of
what they are hired to do. Hence the achievement of the objectives of the team becomes
significantly difficult. In addition to this, the team cohesion is observed to be negatively

2LEAD AND MANAGE TEAM EFFECTIVENESS
affected as well as the confusion among the members regarding the role is instrumental in the
general of the conflict. Apart from this, as the role ambiguity is seen to have significant
detrimental impact on the personal achievement as the confusion among the members
themselves regarding their operation is seen to limit their activities as well.
4.
If I was the leader of a newly established team, the first thing that I will do in order to make
sure that the team has the idea of the goals that they are expected to achieve, is the effective
communication regarding the objectives of the team. The communication regarding the
objectives of the team has the potential to minimize all the confusion of the members
regarding the operations of the team. Hence it will be pretty effective for me to communicate
the team objectives and the vision of mine to make sure that the members of the team have
the idea of what I require from them. In addition to this, I consider the consultation with the
members of the team regarding any sort modifications in the objective a viable option for me
in order to increase the involvement of the members.
5.
In organizational context, the role of the team describes the responsibility of the team and the
purpose of the team reflects the activities that the team is expected to conduct. The
collaborative formation of both of these is significant in the effective communication of
responsibilities to the members of the team and it is notably helpful for the members for the
easy understanding of the responsibilities as well. In addition to this, the collaborative
formation of the team role and the team purpose is of great significance in the effective
management of the conflicts that have the potential to hamper the operations of the members
of team.

3LEAD AND MANAGE TEAM EFFECTIVENESS
6.
Always earning the right to be our clients’ first choice – Vision Statement of Royal Bank of
Canada
This clearly portrays the vision of the organization and reflects what they want to
achieve in near future. The generalised format of description is evaluated to be pretty
effective for the organization in attracting the customer through the statement.
We have the responsibility to contribute to the well-being of the society through the
economic growth, connecting communities, and safeguarding the environment –
Responsibility statement of Bell Canada.
The statement clearly portrays the responsibility and the contribution of the
organization towards the society and is notably effective in creating awareness regarding the
role of them among the customers.
With the power of our team and the talented employees, we are able to provide superb values,
high quality, relevant technology, customized systems, superior service and support in our
products and the services that are easy to buy and use – Mission Statement of Dell
Computers.
The statement clearly indicates that the usage of the improved technology, talented
workforce and the strong support is significant in the production of the services and their
products and that becomes expressively effective for the organization to attract their
customers.
7.

4LEAD AND MANAGE TEAM EFFECTIVENESS
The effective consideration of the expertise of the members and the management of the work
pressure is observed to be the two most important factors in the effective allocation of the
roles and the tasks. The allocation of the roles and the tasks with a precise focus on the
expertise of the employees is seen to have major contribution in the flawless and quality
accomplishment of the tasks.
Activity 2:
Sales Team Goals:
1. Improvement of the interpersonal communication.
2. Improvement of the knowledge of the members of the sales team regarding the 20
new products that are added into the product chain of the organization.
3. Better understanding of the psychology of the tweens to manage them inside the
organization in an efficient manner.
4. To have the knowledge regarding the answers of the frequently asked questions of the
tweens.
5. Effective knowledge of the various aspects of the club membership and the process of
gifting for the purchases over the specific amount.
6. The achievement of the desired skills and the competencies for the effective
management of the new computerised machine for the tracking of the sales.
Key Success factors:
 The achievement of the knowledge of the new products to effectively communicate
the customers regarding those products.
 The ability to communicate with the tweens in an efficient manner where the
members of the sales team will be able to meet all the queries.

5LEAD AND MANAGE TEAM EFFECTIVENESS
 The achievement of the required skills for the effective handling of the new sales
tracking device.
 The ability to manage all the queries of the customers regarding the club membership.
Goals Timeframe
Improvement of the interpersonal
communication.
6 weeks
Improvement of the knowledge of the
members of the sales team regarding the 20
new products that are added into the product
chain of the organization.
12 weeks
Better understanding of the psychology of
the tweens to manage them inside the
organization in an efficient manner.
4 weeks
To have the knowledge regarding the
answers of the frequently asked questions of
the tweens.
4 weeks
Effective knowledge of the various aspects
of the club membership and the process of
gifting for the purchases over the specific
amount.
6 weeks
The achievement of the desired skills and
the competencies for the effective
management of the new computerised
12 weeks

6LEAD AND MANAGE TEAM EFFECTIVENESS
machine for the tracking of the sales.
Action Plan:
Goal Activity Timeframe Authority
The achievement of
the desired skills
and the
competencies for
the effective
management of the
new computerised
machine for the
tracking of the
sales.
Training on the
effective handling of
the tracking device
12 weeks The training is to be
conducted by the
manufacturing
organization of the
tracking devices.
2.
The participation in the planning, decision making and the operational aspects of the team
works is significant in the increment of the involvement of the members of the organization
which is seen to have the potential to trigger them to increase their contribution to the team’s
operations. The positive feedback is seen to motivate the employees for the increment of their
participation in the decision making and the operational aspects of the team.
Activity 3.

7LEAD AND MANAGE TEAM EFFECTIVENESS
1.
The five stages that a team goes through during the life cycle are mentioned below:
Forming stage: Brief introduction consisting what the team offers and what the members are
expiated of.
Storming stage: The stage responsible for the generation of the conflict and the competition
among the members.
Norming stage: The stage responsible for the formation of the unity among the members of
the team
Performing stage: The stage responsible for the conduction of the team activities.
Adjourning stage: The stage reflects the wrapping up of the team activities and the
discharging of the members.
2.
The first three stages are responsible for the gathering of the members, the communication of
the objectives of the team which influences the generation of the conflict among the members
of the team regarding the operations of them along with the solution of them to unite the
members. All the three stages are responsible for the formation of the base which will be
significant for the operations belonging to the performing stage in an efficient manner and
hence they are comparatively more important.
3.
Undeveloped team which requires more settling time.
Increased amount of experiments within the job roles of the members.
The team is settling well with the identification of the new methods of operations.

8LEAD AND MANAGE TEAM EFFECTIVENESS
4.
Regular team meetings for the identification of the skills and the raining needs of the the
members of the team.
Improved training activities for better team work and the execution of the roles and the
responsibilities.
Establishment of effective communication system.
Practice of the team engagement activities.
Activity 4.
1.
A self-managing team is a small group of employees where the members have the power to
manage the decision making regarding the group’s performances and plan with the
involvement and participation of all the members of the group. In addition to this, a self-
managing team is observed to achieve the effective distribution of the power among the
members regarding the decision making on the day to day activities and the duties of the
members.
2.
The self-managing teams are considered to be desirable for the fact that it increases the
involvement of the members of the team towards the operations of the team which helps in
the reduction of the management cost for the team along with the internal management of the
conflicts. In addition to this, the self-managing team are observed to be desirable as it creates
flexible and demand driven roles for the employees of the organization and remains focused
towards the business outcomes.

9LEAD AND MANAGE TEAM EFFECTIVENESS
3.
Barriers in creating self-managing team:
Absence of a single point of accountability.
Lengthy decision making process.
Misguided Interpretation.
Increased amount of conflicts among the members.
4.
The strategies to encourage the team members for the increment in the production of the
inputs to the planning and the decision-making along with the operations of the team are
mentioned below:
Establishment of the effective communication among the members of the team.
Establishment of a free flowing environment for the fear free exchange of the information.
Implementation of the rewarding policy for the employees who are seen to frequently
contribute to the planning and the decision making regarding the operations of the team.
Participative management which makes sure that the ideas and the information of the
members of the team are acknowledged and discussed with importance.
Activity 5:
1.
I was a part of a team which had 25 members in it in an organization.
Belbin’s roles My team
Implementer Out of the 25 members of team, 3 was

10LEAD AND MANAGE TEAM EFFECTIVENESS
observed to be the implementer.
Three of them were observed to be
disciplined and highly reliable. However,
they were bit inflexible.
Shaper Two of the rest were shaper with
challenging and dynamic personalities.
However, they were see to be highly
influential to provocation.
Completer/ finisher One of the rest was the finisher with the
quality of delivering on time and the
drawback of being reluctant to delegate.
Plant 3 of the rest were observed to be the plant in
the organization with extrovert and
communicative personality and the
detrimental quality of ignoring the
incidentals.
Monitor/ evaluator 2 of the rest were observed to be the
monitors with the quality of accurate
judgement and the effective decision
making and along with that, they were seen
to lack the quality to motivate others.
Specialist 3 of the rest were specialist with the
dedicated mind-set in the supply of the
knowledge and the skills.
Coordinator 4 of the rest were seen to be the coordinator

11LEAD AND MANAGE TEAM EFFECTIVENESS
with the quality of being confident and good
in decision making along with the skill of
manipulation.
Team worker 3 of the rest were team worker with the co-
operative and effective skills of listening
along with the negative quality of being
indecisive at pressure situations.
Resource/ investigator 4 of the rest were the resource with the
enthusiastic, communicative and the skills
of exploring the opportunities along with
the over optimistic mind-set.
2.
The team is well decorated with the appropriate number of members for each of the positions.
The identification of the required number for members that are to be allocated for a particular
position is evaluated on the basis of the value of the position. The team was in need to
achieve at least a member for the position of the finisher and along with that, 4,3,2,4,3 for the
position of the resource, team worker, Monitor/ evaluator, Coordinator and Specialist
respectively. In addition to this, the selection of 3, 2, 3 numbers of the members is
significantly justified for the position of the Plant, Shaper and Implementer respectively. This
was crucial for the increment of the effectiveness of team as the requirement for the number
of individuals for each of the positions were well managed. In addition to this, the appropriate
allocation of the individuals for the positions were significant in the effective completion of
the activities that are assigned to the various job positions.