Leadership and Change Management in Davidson Supermarket

Leadership and change
Management

Task 1: Introduction.........................................................................................................................1
Aim.........................................................................................................................................1
Structure.................................................................................................................................1
Key issues of the case scenario..............................................................................................1
Background.............................................................................................................................2
Task 2: Causes and triggers of change.............................................................................................4
Analyzing the multiple causes or triggers for change............................................................4
Types of change experienced.................................................................................................5
Task 3: Organizational, cultural and social dimensions of change..................................................5
Analyze the change situation..................................................................................................5
Importance of culture and its role in relation to organizational change.................................6
Links between power, politics and conflict and their effect on change.................................7
Task 4: Recommendations to lead and manage organisational change...........................................7
Reflecting on leadership issues..............................................................................................7
Employees’ engagement.........................................................................................................8
Organisational development...................................................................................................8
Task 5: Conclusion..........................................................................................................................8
REFERENCES..............................................................................................................................10

Task 1: Introduction
Aim
The aim of this report on leadership and change management depends upon the given case
scenario in which the human resource manager is targeting the social trends that might be
responsible for the problems in the organisation. This can only be possible if the human resource
manager will adopt the proper leadership strategies and an appropriate change management
process in a potential manner so that it can result in effective and efficient working of the
organisation.
Structure
The structure of the report depends upon the given case scenario and the following
discussion is based on the key issues of the case scenario, background of the report, analysing the
multiple causes and triggers for change, types of change experienced, analysing the change
situation, importance of culture and its role in relation to organisational change, links between
power, politics and conflicts and their effect on change, reflecting on leadership issues,
employees engagement, organisational development with proper findings and conclusion.
Key issues of the case scenario
The case scenario is based on the Davidsons which is one of the leading international
supermarkets operating in the United Kingdom. They are facing the problem in hiring and
recruiting of the employees along with the maximum employee turnover rate. HR managers have
investigated why the organization is facing this problem and hence found out the solutions as
well but no positive results came up. Therefore, leadership and change management is
introduced in the company so that the employee retention can be maximized along with the
strategic hiring of the staff for better operations and Management in an organization (Neves,
Almeida and Velez, 2018).
The key issues in the given case scenario are related with the human resource department
which includes the employee turnover rate and problem in hiring and recruiting the skilled
employees. Moreover, HR managers are facing problems in retaining the employees. Companies
facing the high problem in terms of customer complaints due to lack of staff in the stores, they
are complaining that there are not enough tills open and the customers have to queue for a long
time in order for payment. There are large gaps on the shelves where products have been sold
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and new items have not been put in place and moreover the company is not able to find a
member of staff to help if an item cannot be located. To resolve these issues, the HR manager
has taken some solutions as they contacted the local job centres and put advertisements along
with the display at the entrance of stores advising customers of the vacancy and explaining the
benefits of working at Davidsons along with running a large advertisement campaign in local
newspapers. Moreover, in order to retain the employees in an organisation the HR manager has
initiated the new policies which includes the increased holiday allowance after 2 years’ service,
discount on company goods after 1 years’ service and competitive wages typically more than
other supermarket chains in the area.
All these solutions have not worked and there is still the large employee turnover in an
organisation and therefore, further investigation in the organisation is required so that the
strategic management could be adopted in the form of leadership and change management in
order to retain the employees for long time.
Background
Leadership can be defined as the skill in the people who have the power of motivating
others so that they can be encouraged to accomplish the common goal in a potential manner. It
basically shows the function of directing the employees in a strategic manager in order to meet
the company needs and requirements. It is considered as the research area and the practical skill
which is the ability of an individual or a group in order to influence the people and lead them
along with the guidance to idle the individual or the team and the entire organization. In context
of Management. Leadership can be defined as the capacity of management of the company in
order to set and achieve the challenging targets so that the decision-making and the action upon it
can be fast whenever needed that supports the organization to fight the competition and gain the
competitive advantage in the marketplace along with inspiring others to perform at the highest
level to the best of the capabilities (Dzwigol, Shcherbak, Semikina and Vasiuta, 2019).
Change management can be defined as the methodologies and the ways in which the
organization explains and the scribes along with the implementation of change with the internal
and external processes. It is important to develop the structured framework in order to execute
change which can support the organization and make sure the benefits of transition at the time of
mitigating disruption. It is basically a collective terminology of all the techniques to prepare and
support along with the helping individuals or teams in an organization to outperform the
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