BSP6064 Leadership & Change Management

LEADERSHIP AND CHANGE
MANAGEMENT – 879120

Table of Contents
Introduction.......................................................................................................................3
Case Background..........................................................................................................................3
Pros and cons of each approach.........................................................................................3
Choosing the best approach...............................................................................................5
Change Management and Change Management Phases...................................................6
ADKAR Model Of Change Management.......................................................................................7
Communication Plan..........................................................................................................9
Bibliography....................................................................................................................11

Introduction
Case Background
Moroccan Lights Co. is a an Arabic company that manufactures lights and has been doing
well since the past 20 years. The employees working in the company had been doing well
since they joined the company and had become experts in their field of operations. The
management of the company recently observed that the employees had started becoming
bored of their jobs because of job monotony, even though there was an improvement in their
efficiency because they had been performing their job duties and responsibilities repeatedly.
To deal with the situation of job monotony as reported by the employees, the management of
the company introduced some changes in their policies and procedures, which made job
rotation possible for the employees.
Oussama is the in charge of the company’s operations and Ali, Kamal and Mehdi are
supposed to report to him. Oussama held a meeting to address the topic of job rotation and to
his surprise, only two of his subordinates were ready to accept the change and indulge in job
rotation. As a result, Oussama planned four alternative approaches to address the issues
related to change program. The four approaches planned by Oussama are listed below:
 Forget about Job rotation in his unit.
 Issue the orders that job rotation is mandatory for all the three subordinates with
immediate effect.
 Respect the feelings of each one and work out an arrangement where job rotation
occurs for a while, is stopped for a while, and so on, thus allowing each person to
have his or her way for some time.
 Call the meeting again and discuss the pros and cons of the proposed change and that
their interpersonal relationship are very important than any job rotation. Try to
develop a consensus for job rotation.
Pros and cons of each approach
A thorough analysis of all the four approaches, along with their pros and cons, will help
Oussama in assessing the present situation in the best possible manner and finding out a

solution that would not just keep the employees happy but would also prevent the workplace
environment from getting spoiled. An analysis of all the four approaches is given below:
First of all, forgetting about job rotation completely will help Oussama in avoiding workplace
conflicts or job dissatisfaction amongst employees. On the other hand, if Oussama decides to
go by this approach, he will never be able to implement any kind of workplace changes in the
future because of fear of resistance to change. Further, Oussama will be unable to reap the
benefits that job rotation can have for the employees, in terms of training and development.
Therefore, this approach would not prove to be of any benefit to the employees or to the
company.
Secondly, the approach to make job rotation mandatory for the entire staff members will not
be a good approach to be implemented. A benefit of implementing this approach will be that
Oussama would be able to achieve his objective of implementing job rotation in the
workplace either by hook or by crook. The second advantage of this approach will be that the
employees will be forced to go through job rotations, which will help them in developing
their skills and competencies. This will open up new career opportunities for them and will
also be beneficial for the organisation on the whole. On the other hand, a major disadvantage
of this approach will be that the employees resisting job rotation might become dissatisfied
with their jobs if they are forced to do something which is against their will. It could further
lead to politics, increased absenteeism, increase in labour turnover rates and a decrease in
employee engagement, performance levels and overall efficiency.
Thirdly, the approach to implement job rotation as an on and off strategy will be of some
benefit to the company as well as to the employees as it would prevent Oussama from
becoming a rule of thumb type of leader and will also help in keeping the employees engaged
and interested. It will prevent the workplace environment from being damaged because of
strict or wrong policies being implemented against the interest of the employees. This
approach will allow Oussama to negotiate with his employees and implement a solution that
might be approved by his employees as well. This approach will also enable the employees to
develop their skills and competencies but a major disadvantage of this approach is that it will
still prevent the employees from experiencing workplace changes, which has become an
inevitable part of the business. Not being able to accept workplace changes will make it