Leadership and Management for Service

LEADERSHIP AND MANAGEMENT
FOR SERVICE

 INTRODUCTION
 P1. Classical management theory with the context of service industry
 P2. Leaders role and different leadership style in the context of service industry
 P3. Management and leadership style in the service sector.
Table of content

 Leadership and management are the most important functions of the company,
leadership is one of the function of management that helps in achieving the goals
of an organization. Hilton hotel and resorts is global brand in the hospitality
industry having more than 570 hotels worldwide in 85 countries
INTRODUCTION

 Classical Management theory means theory that is based on the belief that the
workers are having the needs of physical and economic.
 They do not consider job satisfaction of workers and at the same did not account
the social needs beside this they need to advocate the specialization of labor,
maximization of profit and centralized decision making of leaders.
 This theory is being classified in three parts that are :
P1. Classical management theory with the
context of service industry.