Leadership and Management of Services

Leadership and Management of Services

Table of content
 Introduction
 Different classical theories in context of service industry
 Role of leader and different leadership styles in service industry.
 Review the management and leadership style in Wa-pila
 Conclusion

Introduction
Classical management theory defines the belief of workers regarding the physical and
economic needs. It does not focuses on job satisfaction, profit maximisation and
social needs of the workers the classical theories were developed in mid 1900s by
Taylor. Hotel Wa-pila also use different management theories to increase the
efficiency of organization and workers. Manager and leaders plays effective and
efficient in order to achieve the goals and objectives in an organization.

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Scientific management: This management theory was given by Frederick Taylor, the
main objective of this theory is to improve the economic efficiency with the help of
workflows and improving labour productivity.
Bureaucratic management theory: This theory was developed by Max Weber, which
defines that the organization has clear rules and regulation to operate the organization
effectively and efficiently(Noe, and et. al. 2017) Where all the labour and employees
are treated equally