Leadership and Management for Service

Leadership and Management
for Service

INTRODUCTION
Management is an approach used for controlling and monitoring
business performance in an organisation. Further, Leadership services
are applied by business organisations to motivate & encourage
employees in order to improve efficiency ad effectiveness. This report
describes different types of classical management theories. Further, this
report includes various types of organisational structure. Furthermore,
factors that influence management styles are discussed in this report.
Moreover, recent & future management and leadership skills are
explained in the below report. At last, this report elaborate management
& leadership skills used in service industry.

Introduction to different classical management
theories in relation to hospitality industry
Classical Management Theory – Classical Management Theory focuses on physical and
economic needs of customers. This theory does not consider social & job satisfaction
needs. This theory is appropriate for Hospitality Industry as it depicts clears structure
which in turn beneficial for managers in decision making and in strategy formulation.
This theory is also important for Wa-Pila Hotels as it improve performance of
employees and employees performance contributes to growth of hospitality industry.
Types of Classical Theory
 Administrative Management Theory
 Scientific Management Theory

Different types of organisational culture
Handy's Model
Culture of an organisation effects working of labours and
performance of company. According to Handy's Model
organisations culture are divided in four parts.
 Power Culture
 Role Culture
 Task Culture
 Person Culture