Leadership and Management for Service

Leadership and
Management for
Service

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT............................................................................................................................1
TASK 2............................................................................................................................................1
Covered in brochure.....................................................................................................................1
TASK 3............................................................................................................................................1
P5 Current management and leadership hard and soft skills providing evidence from specific
service sector examples................................................................................................................1
P6 Future management and leadership skills which are required by service sector and the way
in which these can be achieved....................................................................................................2
TASK 4............................................................................................................................................3
P7 Compare and contrast different service industry organisations change management systems
and leadership in implementing change.......................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Leadership and management are two different aspects which are required to execute a
business effectively. In order to make sure that all the operational activities are performed
appropriately or not it is very important for top executives to focus on these two elements
(Birasnav, 2014). Main aim of this project is to develop understanding of requirement of
effective leadership and management for an organisation in order to attain success. The
organisation which is selected for this report is Wa Pila Hotels which a client of ABC consult.
Various topics are covered under this assignment which covers current and future leadership and
management skills for service sector and demonstration of such skills in service industry context.
TASK 1
Covered in PPT
TASK 2
Covered in brochure
TASK 3
P5 Current management and leadership hard and soft skills providing evidence from specific
service sector examples
Characteristics and skills of effective managers in different roles in service industry:
For all the managers in service sector it is very important to acquire some specific skills which
can help them to fulfil all the requirements of their job roles in Wa Pila Hotels. All these skills
are crucial for the service sector. Some of the qualities are as follows:
 Interactive: For effective managers it is very important to be interactive with all the staff
members so that their behaviour and ability to work can be analysed (Caillier, 2014).
With the help of this characteristic managers in Wa Pila will be able to establish good
relations with employees.
 Ability to deal with challenges: various types of challenges takes place at workplace
which includes sudden changes in market trends. In order to become effective it is very
important for managers to be able to respond such types of issues appropriately (Caillier,
2015).
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