Leadership and Management for Service Industries : Wa Pila Hotel

Added on - 21 Feb 2021

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Leadership andManagement for Service
Table of ContentsINTRODUCTION...........................................................................................................................1Task 1...............................................................................................................................................1(Covered in PPT)....................................................................................................................1Task 2...............................................................................................................................................1(Covered in brochure).............................................................................................................1Task 3...............................................................................................................................................1P5 Current management and leadership hard and soft skills.................................................1P6 Importance of Technology oriented management and leadership skills future managementand leadership skills required................................................................................................3Task4...............................................................................................................................................4P7 Changes affect management style.....................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................1
INTRODUCTIONLeadership and management is the integral part of a business industry that help to set anew direction or vision for people. Leadership guides and motivate to workers in order toachieve particular goals of a business organisation. On the other side, Management controls anddirect the employees that leads to maximum production and profitability (Yahaya and Ebrahim,2016). The present report will introduced from new services industry that is Wa Pila Hotel. Thisis a hotel industry that provides services across UK. The current report will focus on differenttopics like classical management theory, role of leader and different leadership style,management and leadership style in service industry, internal and external factors that influencesmanagement style, current management and leadership hard and soft skills and futuremanagement and leadership skills which is required by service sector.Task 1(Covered in PPT)Task 2(Covered in brochure)Task 3P5 Current management and leadership hard and soft skillsEvery organisation are using different management and leadership skills that help toachieve organisation goals.The different characteristics and of a manager are defined as:Characteristics and skills of managersDecision making:The characteristics of Wa Pila's manager is they make effectivebusiness decision by using skills and knowledge that help to attract people and make feel themcomfortable.Strategic mind set:The manager should have this characteristics that means managermake strategic planning that help to set the goals or objectives within organisation. Such as WaPila's manager set the mind regarding goals or targets and they build solid strategy that help torun a business continuously.1
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