Leadership and Management for Service Industries

LEADERSHIP AND
MANAGEMENT FOR
SERVICE
INDUSTRIES
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Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Assess the various classical management theories............................................................4
P2 Explain the role of the leader and different leadership styles...........................................4
P3 Review of management and leadership style....................................................................4
P4 Analyse the internal and external factors the influence the management of an organisation.
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TASK 3............................................................................................................................................4
Characteristics and skills of effective managers in different roles in the service industry....4
The hard versus soft skills in specific industry......................................................................5
Importance of using soft skills ..............................................................................................6
Importance of technology-oriented management and leadership skills that are required for
service sector..........................................................................................................................7
Evaluation of the skills...........................................................................................................7
Comparing and Contrasting the service sector change management systems that are available 8
Changes can affect management and leadership style...........................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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