Leadership and Management for Service Industries

Leadership and Management
for Service Industries.

Table of Content
• Introduction
• Current management and leadership “hard” and “soft” skills
• Future management and leadership skills
• Different service industry organisations
• Conclusion
• References

Introduction
Service industry is an important industry that have precedented growth
and it is in maturing stage of life-cycle. In services industry consist of
many industries such as financial services, health and care, travel and
tourism and information technology that contributes in development of
economy and helps in gain large marketplace.

Current management and leadership “hard”
and “soft” skills
Hard and soft skills are very important for an organisation and for an
individual to reach at apex of their career and to get desirable outcomes
in context of organisation. In scenario of Docklands academy they have
close relationship with other restaurant chains such as Hazev, Haz and
Tas.