Leadership and Management for Service Industries

Leadership and Management for
Service Industries

Table of Contents
INTRODUCTION...............................................................................................................1
LO1: Review classical management theories and leadership styles................................2
Different classical management theories and apply these..............................................
Role of the leader and different leadership styles...........................................................
Review the management and leadership styles..............................................................
LO2: Explore the factors that influence different management styles and structures in a
service industry context.....................................................................................................5
Internal and external factors that influence management styles and structures.............
LO3: Assess current and future management and leadership skills for the service sector
...........................................................................................................................................6
Current management and leadership ‘hard’ and soft’ skills providing evidence.............
Current and Future management and leadership skills required by the service sector
and how these can be achieved......................................................................................
LO4: Demonstrate management & leadership skills in a service in a service industry
context................................................................................................................................9
Compare and contrast different service industry organisations’ change management
systems and leadership in implementing change...........................................................
CONCLUSION.................................................................................................................10
REFERENCES................................................................................................................11

INTRODUCTION
Leadership is an act of leading an organization or group. A person or group can lead and
influence followers of a company. This is the art of motivating people for attaining common
objectives. Management is the coordination of business activities to attain the set objectives of
the business. It is the process of administrating as well as controlling the affairs of the company.
In business, management guide to a group of people working in a company and also
coordinating efforts towards accomplishing common goals. In an organization, leadership and
management both are necessary concepts because people working in a group need direction to
perform business operations effectively (Boella and Goss-Turner, 2012). Hilton Hotel is a
global brand of resorts and full- services hotels. It was founded in the year 1919 through Conrad
Hilton. This report going to discuss the role of leader and various leadership styles in the service
sector. There will be a discussion about external and internal factors that impact management
structures and styles in the hospitality sector.

LO1: Review classical management theories and leadership styles
Different classical management theories and apply these
Classical management theory is based on the belief that workers have only economic and
physical requirements. This theory is a branch of management that evolved around the 19th
century. Classical management theory is developed at the time of the industrial revolution when
issues concerned with the factory system started. To identify the role that the management
plays in the company focus on the effectiveness of the work process. It is a traditional theory
wherein more emphasis is on the company than staff members. Based on this theory, the
company considered as machine and human beings are considered as various components of
that machine. Hilton hotel is an international brand and it conducts its business or hotel chain in
other countries. This hotel uses classical theories for detecting any kind of error and also
correcting them (Butler, Kwantes and Boglarsky, 2014).
Different classical management theories which Hilton hotel can be used given below:
Scientific management theory- It was propounded through Frederick Winslow Taylor. The
main focus of this theory is on improving the efficiency of employees in the company. Its
emphasis on enhancing production by using intensive technology. This theory synthesizes as
well as analyse workflows. The Hilton Hotel can use Scientific Theory to make improvements in
economic efficiency mainly proactivity of labour. It attempts to search for an effective way to
perform a job. Through using this theory, the management of the Hilton Hotel can provide tools
for staff members to increase output. Scientific theory states that if work will be organized
systematically then the productivity of the company can be enhanced that allowing to rewards
staff members with extra remuneration (Chaudhry, Sohail, and Riaz, 2013).
Bureaucratic management theory- It was developed through Political economist and
German Sociologist Max Weber. This theory contained two necessary components consisting of
structuring the company into a hierarchy and the other is having defined rules clearly to govern
the company and its employees. It is related to the administrative process and structure of the
firm. Based on this theory, the bureaucratic organization is rational that means to exercise
control over workers, it is impersonal theory and performance of employees is judged by rule-
abased activities or merit basis (Renz and Herman, 2016). Bureaucratic management theory
helps in contribute to classical theory that the precise structure of the company with definite
authority line at the workplace.