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(solved)Leadership and Management for Service Industries

Added on - 08 Dec 2020

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Leadership and management for Serviceindustries
Table of ContentsINTRODUCTION...........................................................................................................................3Classical Management Theories and their application in service industry.................................3Role of a Leader and different Leadership Styles in a service industry context.........................4Review the management and leadership styles..........................................................................6Influence of digital technology on internal and external management styles.............................6Current management Hard and Soft skills (Covered in PPT)....................................................7Future management and leadership skills required by the service sector (Covered in PPT)......7Compare and contrast different service industry organisations change management systemsand leadership in implementing change (Covered in PPT).........................................................7CONCLUSION...............................................................................................................................7REFERENCES.................................................................................................................................8
INTRODUCTIONLeadership is an ability of company's management so that preset objectives or goals canbe achieved in a specific time period. Furthermore, it is a skill which encourage an individual tolead or guide other individuals so that a specific task can be accomplished in a proper manner.Whereas, management can be defined as the administration of firm along with setting effectivestrategies so that objectives can be accomplish in predetermined time period. Apart from that,digital technology has influenced every aspect of organisation due to which roles of leaders andmanagers are also changed as digital technology is implemented in business operations. Thechosen organisation for this assignment is Dockland Academy and its partners like Hazev, Hazand Tas which are providing their services in food and beverages sector across the London.Present assignment will discuss about the different theories of management and leadership alongwith roles of leaders in the firm. Influences of digital technology on internal and externalmanagement style will also discussed in this report.Classical Management Theories and their application in service industryIt is very important for the firms to effectively adopt the previous works of theorists thatwould ultimately assist them in better management of their firms. Hazev, Haz and Tas arerenowned restaurants along with 21 operations across the London. There are numerous classicalmanagement theories which can be used in appropriate manner in the firm. These theories aregiven as under:Frederick Taylor's Scientific Management:This theory was given by F.W. Taylor that isbased on some principles. Agenda of these principles was to encourage the usage ofscientific methods so that activities can be performed by the employees instead ofdepends on judgement. Hence, it can be said that managers of Hazev, Tas and Haz shouldbe adopt these methods so that each task of their restarant should be accomplish ineffective manner (Agarwal, 2015).Apart from that, this theory also states about the specialisation and standardisation so thatvarious tasks or activities can be performed by the staff members in easy manner. With the helpof it, managers of Hazev, Haz and Tas will be able in breaking all the complex activities insmaller parts so that effective outcomes can be received in future period of time. It will alsoassist the various managers of Hazev, Haz and Tas like finance or marketing managers in
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