Leadership and Management for Service Industries - TUI Group PDF

Leadership and
management for
service industries

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Different types of classical management theory ..............................................................1
P2 Role of leaders and different types of leadership style.....................................................3
P3Management leadership style in service industry and their comparison ...........................4
P4 Management and leadership style in service industry.......................................................5
TASK 2............................................................................................................................................7
P4 The internal and external factor that influence management styles and structures\..........7
TASK 3............................................................................................................................................9
P5 Current management and leadership ‘hard’ and ‘soft’ skills in service industry:.............9
P6 Future management and leadership skills required by service sector.............................11
TASK 4..........................................................................................................................................12
P7 Comparison and contrast different service industry organisation change management
system...................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCE.................................................................................................................................15

INTRODUCTION
Leadership and management is the main function of each business industry. It is use to
manage the business functions and motivate employees in order to complete task. Leadership
refers the position of guiding people and ability to lead within organization in order to achieve
goals. Management is the main part of business that help to manage the business activities. It is
important for all companies to manage the business activities in order to achieve goals
(Lindblom, Kajalo Mitronen, 2015). To know about importance of leadership and management
TUI Group has been taken. Tourism Union International is a German travel and tourism industry
that provides travel and tour services. The current report emphasis on different topics like as
classical management theory, leadership and management style, TUI's classical management and
leadership which relates with theories. Moreover, report will cover role of leader and different
types of leadership style that help to maintain the productivity and increase the profitability.
Task 1
P1 Different types of classical management theory
Classical management theory considers only physical and economic needs of workers
that should be complete for achieving organisation's goals. This is past management theory that
involves only basic needs of employees. In TUI Group, managers focuses on different types of
classical management theory that are given below:
Current management theory
Administrative theory: This is developed by Henri Fayol, that can be consider as a
present management theory. It states that organisation must conduct all business activities which
is beneficial for company. It can be apply by TUI Group in primary business activities that may
give detailed guidelines for company's managers. For instance, TUI's manager make plan to
spread out the business by applying new technology in order to increase the number of
employees. This theory helps to improve the efficiency of management so that processes can be
standardized and then move to the operational level where individual workers learn changes
within organization. The management of TUI uses administrative theory to perform their routine
activities and manage their operations smoothly that helps to achieve goals and objectives.
Moreover, it emphasis on efficiency of workers at operating level in which management improve
efficiency of workers (Types of Classical management theory, 2019).
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Future management theory
Bureaucratic theory: This theory is based on systematic formation of any organization
that helps to give efficiency and effectiveness in business activities. This management theory can
be used by company to navigate constant changes and difficulties. This is mainly used to adopt
the new technology in order to accept the changes. Manager of TUI group can apply this theory
for the purpose of increasing efficiency and economic effectiveness by adopting new technology
within industry.
Scientific management theory: This theory is propounded by Frederick Taylor which
should be use by organisation to minimise the waste and decrease the production times. This
theory that can help TUI Group to increase the production by influencing people and reduce
wastes with the employee's efforts. The management of TUI focuses on wastages and make
efforts to increase the production that helps to achieve goals and objectives of business
organization. Moreover, it helps perform operational activity smoothly that increase profitability.
By using this theory TUI can improve the operations of business organisation with the help of
new technology such as web communication, new IT techniques etc. This theory mainly focuses
on employees performance and give them incentives working well within organization
(Scientific management theory, 2018).
Management and leadership style in service sector that relates to organisation structure
and culture
Organisation culture considers company's expectations, philosophy, experience and
values which is needed to be together and helps to achieve organisation's goals. The culture of
organisation affects productivity and performance of business industry. TUI focuses on
organisation culture by focusing on Handy's theory which is defined as:
Power: This means power is given to few person within organisation who can make
business in order to spread out. This is a strong culture which can be used by TUI Group's
manager as they have power to make instant business decision in order to achieve goals by
applying new technology (Organizational culture, 2019).
Role: This culture is based on rules which need to highly controlled with everyone in the
company by knowing their roles and responsibilities. It is built on detailed organisation structure
that is typically tall with high chain of command. In other words, companies with role cultures
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