Leadership and Management for Service Industries

LEADERSHIP AND
MANAGEMENT FOR SERVICE
INDUSTRIESLO-1

Introduction
 The foundation of a business organisation is highly depended on the
leadership and management quality adopted by a company.
 For effective functioning of all the activities of business, leadership
and proper implementation of management activities are very essential

Classical Management theory
In past, managers of Marriott Hotel had worked as per basis of Classical
Management theory, which was based on the impression that the workers can only
have economic and physical needs. But this theory had failed to take in account
social and job satisfaction needs of workers.
It had also advocated the specialisation of labor that is based on centralised
leadership and decision-making approach, which ultimately result in profit
maximization.

Scientific Management Theory
 Currently, managers of Marriott adopt the concept of
scientific theory of management. It includes
identification of each portion of task, including the
best alternative option to accomplish the same.
 Hereby, workers are carefully selected keeping in
mind the needs and requirements of hospitality
industry. They are given specific training. Managers
are also become cooperative in nature and much
make sure that workers are working in right
direction.