Leadership and Management for Service Industries

Leadership and
Management for Service
Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Different classical management theory applied in service industry:.................................1
P2 Role of a leader and different leadership style:.................................................................2
P3 Review the management and leadership styles in Hazev, Haz and Tas...........................2
TASK 2............................................................................................................................................3
P4 Internal and external factors influencing management styles and structures:...................3
TASK 3............................................................................................................................................4
P5 Current Management and Leadership “Hard” and “Soft” Skills.......................................4
P6 Future management and Leadership Skills.......................................................................4
TASK 4............................................................................................................................................5
P7 Comparison of Different Service Industry Organisations Change Management Systems
and Leadership........................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Management refers to the process of dealing and controlling things in service industry. It
is very important for the organisation to manage employees and other thing in order to achieve
goals of the company. Leadership is the process of influencing group in making decision by
creating a clear vision of establishing goals. A service industry is a one which work for their
customers and satisfying the needs for the same. In this report Hazev, Haz and Tas restaurant is
taken and impact of digital technology is discussed (Chang, 2016). This report is based on
classical management theories and the role of leaders and different leadership styles. The report
is going to discuss about different management styles and also will throw light upon current
future management and leadership skills in service sector.
TASK 1
P1 Different classical management theory applied in service industry:
According to the management theory managers of Hazev, Haz and Tas restaurant,
manages their activity and operations in such a way that helps them in increasing their
performance and profitability in marketplace.
 Scientific Management:
This theory was given by Taylor which encourages the usage of scientific methods to perform
activities efficiently. He also has put a weightage on specialisation and standardisation. Thus
manager of Havez, Haz , Tas must develop the methods through which task related to restraunt
can be accomplished. The manager must effectively allocate the duties to subordinates according
to their ability. Moreover training to employees should be provided on regular interval.
 Bureaucratic Management:
This theory was given by Henri Fayol and Max Webner. According to this theory each group of
employees has to report to the higher authority. This theory could help the manager of Hazev,
Haz and Tas in understanding that unit of command is require in organisation. Manager must
match the goal of organisation and individual to establish coordination within the restaurants
(Choi, Tran and Park, 2015). This theory also states that employees of Hazev, Haz and Tas
should also be included in the decision making process as this would help the manager to engage
the employees and establish a commitment toward the organisation.
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