Leadership and Management for Service Industries Assignment Sample
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Added on 2021-01-02
Leadership and Management for Service Industries Assignment Sample
Added on 2021-01-02
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Leadership and Managementfor Service Industries
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1LO1..................................................................................................................................................1P1 Assess different classical management theories and its application in travel and tourismindustry in UK.............................................................................................................................1P2 Roles of leaders and different leadership styles in Thomas Cook.........................................3P3 Management and leadership styles applied to manage changes related to digitaltechnologies in travel and tourism industry................................................................................4LO2..................................................................................................................................................5P4. Internal and external factors that impact on management styles and structures inorganization.................................................................................................................................5LO3..................................................................................................................................................7P5 Explain management and leadership skills............................................................................7P6 Skills required for future management and leadership by service sector..............................8LO4................................................................................................................................................10P7 Compare and contrast the change management in different service sectors........................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONTravel and tourism sector is one of major and important sector in service industry. Aservice industry provides the specific service related operations to its customers that areassociated with it. In this sector, a facility is been generated and offered and the functions relatedto it are followed. Leaders and management of enterprise plays a very important role inexecution of these activities and following of facilities or services that are offered to theircustomers. The current assignment covers the details regarding UK based travel and tourismservice provider, Thomas Cook. It is one of the largest tour based service firm that operates onglobal scale. The report covers classical management theories with roles of leaders andleadership and management styles in service sector. The internal and external factors influencingmanagement skills in selected service industry. The hard and soft skills of a person in tourismsector and their future skill handling measures are taken. A comparison is followed to evaluatechange management system and leadership for implying change.MAIN BODYLO1P1 Assess different classical management theories and its application in travel and tourismindustry in UKIn order to follow the operations related to travel and tourism facilities by a firm likeThomas Cook looks after a range of management theories. The leaders and managers that areworking within the tour operating industry pay attention towards the execution and establishmentof operations in more effective way (Shek, Chung and Leung, 2015). A range of leadership andgovernance theories are undertaken which are followed by the firm in order to manage andhandle the changes in digital technology in more effective way. Some major managementtheories which followed by firm are:Bureaucratic theory by Max Weber: This theory states that the bureaucracy is most effectiveand efficient way of setting up of organisation and its administration. It says that the bureaucraticstructuring is much better than the traditional structure in order to follow the operations. Thisfocuses on equal treatment and effective division of labour. The changes in digital technologyare managed by the leaders and managers by following a range of operations like taskspecialisation,hierarchy of authority, formal selection measures and implementing the rules andregulations (Ross, 2017). In Thomas Cook, bureaucracy helps in establishing the changes in1
digitalisation in a hierarchical way. It helps in implementing the digital tools and technologiesrelated to tourism services like online ticket booking, social media marketing etc. this assists inimproving the quality of products and services that are offered to their customers. This theory isfollowed in an established and well performing subsidiary or branch of firm.Taylor's Scientific management theory: It is another classical management theory, that is usedby Thomas Cook to imply changes within digital technology. It focuses on every branch ordepartment and contributes in a scientific growth of operations which are followed byorganisation (Psomas and Jaca, 2016). It focuses on improvement of manufacturing or offeringof travel and tourism services. The incorporation of digital technologies with the scientificmeasures as per the theory aids in managing the business operation in more effective way. As itaims on transferring of knowledge and skills, the theory ensures that the employees are welltrained by leaders and managers for handling the digital operations related to travel and tourismindustry in UK. This theory is followed by entity in order to train the new and existingemployees to improve their skill sets which will help them to perform their duties in mucheffective and sustainable way.Fayol's theory of personnel management: This Theory simply focuses on the interaction orcommunication process with the employees. It helps in managing the staff and help in planningof digital operations related to travel and tourism facilities which are offered by firm (Nallusamy,2016). It involves the 5 basic measures of planning the changes related to digital technology intravel and tourism facility. The process that are followed includes planning, organising,commanding, coordinating and controlling measures which are followed by the enterprise. Themanagement along with leaders and managers see through the planning of adopting digitalservices and observing their modifications within firm. The operations areorganised,commanded,coordinated and controlled along with workers to improve organisationsperformance (Manz and et.al., 2015). The theory is focused upon when Thomas Cook opens anew branch and needs skilled people to work upon. The management of Thomas Cook follows a hierarchical structure that helps theorganisation to improve its sales and this helps in adopting a suitable management basedoperations. It contributes in enhancing the digitalisation measures and improvement indeveloping the new products and services by travel and tourism enterprise. The digital tools andoperations which are followed by a firm supports a significant growth and assist in maintaining2
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