Leadership and Management for Service Industries

Leadership and Management for Service
Industries
(Task 3 and 4)

Table of Content
• Introduction
 Hard and soft skill of management and leadership
 Skills required by service industry in a leader and manager
• Compare and contrast service industry with change management systems
• Conclusion
• References

Leadership skills plays very essential role while achieving organisational goal. With the help of leadership
skills, employees get motivated and influenced in order to achieve objective in an effective manner. In this
report, soft and hard skills of leadership and management has been discussed. In addition to this, future
leadership and management skills which is required in order to gain competitive advantage at the
marketplace has been discussed. Change management system is a tool which is used by various
organisations in order to implement change within the organisation for accomplishing organisational goals.
Introduction