Leadership and Management for Service Industries

Leadership and
Management for Service
Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
PART-A...........................................................................................................................................3
ACTIVITY-1...................................................................................................................................3
Overview of company structure and culture...............................................................................3
Classical management theories...................................................................................................4
Role of leader and leadership styles............................................................................................4
Review on management and leadership styles............................................................................5
Challenges and obstacles faced by managers and leaders in talent management.......................5
ACTIVITY-2...................................................................................................................................6
Effects of internal and external factors on management style and structures.............................6
Influence on leadership styles due to challenges of talent management.....................................7
PART -2...........................................................................................................................................7
Covered in PPT...........................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership and management plays an important role in an organisation as they help in
managing the tasks in the company so that employees of company can perform their work by
using effective skills and talents which can help in the achievement of company goals.
Leadership is concerned with influencing people and directing, controlling and monitoring them
so that they can work in a particular manner (Adjei and Mensah, 2016). Management is related
with administration of all the work in company so that day-to-day activities can be conducted in
an efficient manner. In this report Hilton hotel is taken to discuss the management theories,
leadership styles, challenges faced by managers and leaders, effect of internal and external
factors on managers and leaders etc. which can help in building an effective working
environment.
PART-A
ACTIVITY-1
Overview of company structure and culture
Hilton Hotels and Resorts is a global brand of full-service hotels which were established
in 1919 having their headquarters in Virginia, US. There are about 586 hotels under this brand
name which are located in 85 countries worldwide. There are various types of organisational
structures which help organisations in allocating work, supervision and direction of work so that
company goals are achieved: Line structure: In this structure a supervisor organises the work and help in supervising
the work of all employees in company. Also authority flows from top to bottom in
company (Athota and Malik, 2019). Divisional structure: In this each organisational function is grouped into a division with
each division containing all the functions and resources. Matrix structure: In this structure reporting relationships are set up as a grid with
employees having dual reporting relationships to both the functional and product
manager.
 Hierarchical structure: In this the chain of command is from top to bottom with the
higher levels having power to control the lower levels of chain.