Leadership and Management for Service Industries

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
Assess various classical management theories and apply these in the service Industry........3
Describe the role of leader and different leadership styles in the service sector....................5
Review the management and leadership style in particular sector.........................................6
TASK 2............................................................................................................................................6
Investigate the internal and external factors that are influence management styles and
structures in company.............................................................................................................6
TASK 3............................................................................................................................................7
Assess the current management and leadership hard and soft skills providing evidence from
the sector.................................................................................................................................7
Discuss the future management and leadership skills required by service sector an how these
can be achieved.....................................................................................................................10
TASK 4..........................................................................................................................................11
Covered in PPT.....................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1

INTRODUCTION
Leadership or management are terms that are often measured synonymous. It is crucial to
understand that the leadership is a necessary part of successful management. Leadership is refers
as the probable to influence pr drive the team efforts towards accomplishment of business goals.
The importance of the leadership qualities of a managers in hospitality industry to the bring
about mutual based respect in work environment is decisive. Problem solving is the skill in
which a managers are develop with a best mind, great verbal skills or a flare for being negotiator
between the competing interests (Afsar, Masood and Umrani, 2019). The below report is based
on “The Goring Hotel”, this is located in London, United Kingdom. They provide luxury
services and accommodation to customers as per their demands. The report includes the classical
management theories and styles of leadership. Factors that are influence various styles of
management or structure in hotel. The Current and future management or leadership skills for
the hotel.
MAIN BODY
TASK 1
Assess various classical management theories and apply these in the service Industry
Classical management theory defines physical or economical needs of staff as well as
does not the considerate if workforces are satisfied with their roles in job and social needs of the
staffs are the fulfilled. This model is based on the maximization of revenue or labour
specialisation. There are two classical management models that are the followed by The Goring
Hotel is scientific management concept as well as administrative management model. Both
theories are the compared below in context of The Goring Hotel:
Basis of comparison Scientific management theory Administrative management
theory
Definition This model believes in the
guiding individual based staff to
attain their business goals with
the more efficiency or
effectively with support of
Theory of the Administrative
management defines to
management of company can make
better their work process efficiency
by following concepts of the

principles of the scientific
management theory.
Administrative based management
theory.
Propounded by Scientific based management
theory was the published by a
Frederick Winslow Taylor.
Henry Fayol created theory of the
administrative management.
Inclusion Taylor's theory considers
principles of the time
management or efficient
working for each workers of
hotel.
Henry propounded based principles
that a should be the followed by
management of hotel to improve
their management of business
activities.
Application on the
organization
According to this concept of
scientific based management
model time study based should
be the conducted to understand
about time consumed in
procedure of completing job in
hotel. The Goring Hotel
operational heads will separate
their Task and job into the
component elements or those
components are will be the
arranged in more efficient
manner of working.
Henry propounded based principles
that should be the followed by
management of hotel. In The
Goring Hotel management based
operation will be the divided into
five different activities in business
planning, controlling, organising,
imposing as well as coordinating.
Scientific management theory is focuses over the improving work efficiency of
workforce in the manageable time frame while the administrative management model includes
increasing management based techniques or assist in use them in the getting maximum results.
Contemporary management concept is the conception which is suggests that the internal
or external condition of hotel affects working efficiency of the staff (Alnajem, Garza-Reyes and
ElMelegy, 2019). Quantitative model of the contemporary management defines that the