Leadership and Management for Service Industries

Leadership and Management
for Service Industries

Table of Content
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................4
P1 Classical management theories and application at Thomas Cook........................................4
P2 Role of leader and theories to adopt......................................................................................5
P3 Chosen management and leadership style in Thomas Cook..................................................6
LO2..................................................................................................................................................7
P4 Internal and external factors influencing management styles and structure in hospitality
industry........................................................................................................................................7
LO3..................................................................................................................................................8
P5 Management and leadership hard, soft skills.........................................................................8
P6 Future management and leadership skills required in hospitality sector ..............................9
LO4................................................................................................................................................10
CONCLUSION..............................................................................................................................12

INTRODUCTION
Leadership and management for service industry can be understood to be widely crucial
aspect where there is dynamic growth analysed in competency horizons. Service sector
specifically tourism and hospitality industry is going under transformative phase where leaders,
managers have role to bring on best customer’s services. Thomas Cook is one of the best brand
in tourism and hospitality industry having wide range of expanded customers market, having
innovative tourism services. The report will be discussing classical management theories,
leadership styles which play crucial role in serving management goals. Research further will be
analysing factors influencing management styles, new future leadership skills needed within
services sector. Study will proceed further research on soft skills, hard skills possessed by leaders
in hospitality industry, for building competitive business scenarios and corporate advancement
for prolific growth innovatively. Change management systems in implementing change have
been found to be highly crucial where study will differentiate further between two companies.

LO1
P1 Classical management theories and application at Thomas Cook
The classical management theories have been identified as widely practical management
theories on which hospitality sector in service industry has been vividly growing. Management
theories have specific profound scale varied growth to be reached on by implemented practically.
Classification management theories which can be implemented at work are as follows (Ghavami
and et.al, 2020). Scientific management theory: This theory can be understood as widely the best
management theory for improving company level of task completion in effective format.
There is also diverse aspect of innovative functioning where scientific management
theory will profoundly generate stringent performance aspects innovatively. It cuts
though aesthetics of production which focuses on increased production of value for
competitive scale to perform higher scale connective horizons. Hospitality companies in
competitive industry by evolving on implementation of scientific management theory will
be able to produce more quality growth services. There is also competitive shift towards
varied range of informative training on which theory practical implementation, raises up
profound new creative industry stability. Hospitality industry will be able to
competitively focus on diverse market synergies for specific dynamic reach and enhance
wider customer oriented services
 Behavioural management theory: This management theory has been identified as one of
the best classic management theory where approaches to the workplace should be at best
interest in both company and stakeholders. This theory has been developed by Chester
Bernhard in 1940 to bring on coordination among departments for wider scale
connectivity and success within workplace for dynamic work growth reach. Hospitality
companies will be able to generate stronger compatibility within workforce by practical
implementation of this theory. This theory also will enable promising fundamental
growth in vision oriented growth to evolve on competitive targets, also frame competitive
business positioning fundamentally. It can be also analysed that application of scientific
management will enable new competencies to be promoted on by leaders and managers
within training of employees. This will also promote wider scale performance horizons